NCL Post - Ship Visit Survey 2010

This section helps us establish the nature of your agency and your current cruise business.

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1. Please provide us with the following details:

Please provide us with the following details: Name:
Agency Name:
ABTA/ATOL No:
Ship Visited:
Ship Visit Date:
Email Address:
Phone Number:

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2. Which of the following categories does your agency fall under?
(Please tick appropriate box)

Which of the following categories does your agency fall under? (Please tick appropriate box) Retail Single Outlet (1 shop/call centre)

Retail Multiple Outlet (more than 1 shop/call centre)

Tour Operator

Home Worker

Technological - Online & Telesales (operations from call centre(s))

Other (please specify)

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3. What is your current role in your agency?
(please tick appropriate box)

What is your current role in your agency? (please tick appropriate box) Agency Owner/Director/Manager

Travel Consultant

Other (please specify)

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4. Do you currently sell cruise products?
(please tick appropriate box)

Do you currently sell cruise products? (please tick appropriate box) Yes

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5. What type of cruise product do you sell most?

What type of cruise product do you sell most? Fly-Cruise

Cruise Only

Own Package

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6. Which Destinations do you sell most cruise holidays to?

Which Destinations do you sell most cruise holidays to? Alaska

Canada and New England

California, Mexico & South America

Caribbean, Bahamas & North America

Europe, Mediterranean and Baltics

Hawaiian Islands

Panama Canal

Transatlantic Voyages

Other (please specify)

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7. Are you currently registered on NCLU - our online agent training programme?

Are you currently registered on NCLU - our online agent training programme? Yes

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8. If Yes, please rate the following aspect of the NCLU traning:

	Excellent	Very Good	Good	Satisfactory	Poor	Very Poor
Educational Content	*If Yes, please rate the following aspect of the NCLU traning: Educational Content Excellent	Educational Content Very Good	Educational Content Good	Educational Content Satisfactory	Educational Content Poor	Educational Content Very Poor
Social Networking Facilities	Social Networking Facilities Excellent	Social Networking Facilities Very Good	Social Networking Facilities Good	Social Networking Facilities Satisfactory	Social Networking Facilities Poor	Social Networking Facilities Very Poor
Sales Tool Resources	Sales Tool Resources Excellent	Sales Tool Resources Very Good	Sales Tool Resources Good	Sales Tool Resources Satisfactory	Sales Tool Resources Poor	Sales Tool Resources Very Poor

NCL Post - Ship Visit Survey 2010

1. You & Your Agency

*1. Please provide us with the following details:

*2. Which of the following categories does your agency fall under?(Please tick appropriate box)

*3. What is your current role in your agency?(please tick appropriate box)

*4. Do you currently sell cruise products?(please tick appropriate box)

*5. What type of cruise product do you sell most?

*6. Which Destinations do you sell most cruise holidays to?

*7. Are you currently registered on NCLU - our online agent training programme?

*8. If Yes, please rate the following aspect of the NCLU traning:

*
1. Please provide us with the following details:

*
2. Which of the following categories does your agency fall under?
(Please tick appropriate box)

*
3. What is your current role in your agency?
(please tick appropriate box)

*
4. Do you currently sell cruise products?
(please tick appropriate box)

*
5. What type of cruise product do you sell most?

*
6. Which Destinations do you sell most cruise holidays to?

*
7. Are you currently registered on NCLU - our online agent training programme?

*
8. If Yes, please rate the following aspect of the NCLU traning: