IT Service Desk KPI Survey

Optimizing Performance with IT Service Management

 
This anonymous survey has been designed for individuals who are using the IT service desk tool. In this survey, we are assessing if you are getting the same level of success as your peers using the service desk tool.

For those interested, you will also have the option to receive the results of the survey and do a peer-to-peer comparison of your performance.

This survey is sponsored by the HP Software Customer Advocacy Team. Please help us with this survey; it should take about 10 minutes only to complete the survey.

For questions about this survey, please contact swati.kamath@hp.com

Thank you,
HP Software Customer Advocacy Team

Part 1 of 2
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1. What is your job level?
2. Industry
3. Number of employees in your company:
4. Region
5. Your relationship to HP
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6. Which of the following is true about your use of service desk tool ?