Your Experience - Perennial's Money & Debt Advice Service

How did we do?

Below is a quick survey to help us understand your experience of Perennial's Service.

Your thoughts and opinions are really important and will help us to shape and improve our money & debt advice service.

To find out more about how we use your personal data please visit our privacy policy: https://perennial.org.uk/privacyserviceusers/
If you would like to talk about your experience in more detail, please contact us at: feedback@perennial.org.uk

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* 1. How likely are you to recommend Perennial to a friend, colleague or family? (from 1 to 10, 10 being most likely)

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* 2. How satisfied were you with our money & debt advice service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 3. Is there anything we could do, to have improved your experience of the service?

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* 4. We know many things can impact people's financial situations. At Perennial we work to look at all areas of your life to improve the quality of people's lives. Working with your money & debt advisor, has this helped improve your knowledge of: (5 improved your knowledge most).

	1	2	3	4	5	n/a
Managing my money	Managing my money 1	Managing my money 2	Managing my money 3	Managing my money 4	Managing my money 5	Managing my money n/a
Managing my physical and/or mental wellbeing	Managing my physical and/or mental wellbeing 1	Managing my physical and/or mental wellbeing 2	Managing my physical and/or mental wellbeing 3	Managing my physical and/or mental wellbeing 4	Managing my physical and/or mental wellbeing 5	Managing my physical and/or mental wellbeing n/a
Where to gain support for my personal and professional relationships	Where to gain support for my personal and professional relationships 1	Where to gain support for my personal and professional relationships 2	Where to gain support for my personal and professional relationships 3	Where to gain support for my personal and professional relationships 4	Where to gain support for my personal and professional relationships 5	Where to gain support for my personal and professional relationships n/a
How to achieve my career goals	How to achieve my career goals 1	How to achieve my career goals 2	How to achieve my career goals 3	How to achieve my career goals 4	How to achieve my career goals 5	How to achieve my career goals n/a

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* 5. Has working with your money & debt advisor helped improve your confidence of: (5 improved your confidence most).

	1	2	3	4	5	n/a
Managing my money	Managing my money 1	Managing my money 2	Managing my money 3	Managing my money 4	Managing my money 5	Managing my money n/a
Managing my physical and/or mental wellbeing	Managing my physical and/or mental wellbeing 1	Managing my physical and/or mental wellbeing 2	Managing my physical and/or mental wellbeing 3	Managing my physical and/or mental wellbeing 4	Managing my physical and/or mental wellbeing 5	Managing my physical and/or mental wellbeing n/a
Where to gain support for my personal and professional relationships	Where to gain support for my personal and professional relationships 1	Where to gain support for my personal and professional relationships 2	Where to gain support for my personal and professional relationships 3	Where to gain support for my personal and professional relationships 4	Where to gain support for my personal and professional relationships 5	Where to gain support for my personal and professional relationships n/a
How to achieve my career goals	How to achieve my career goals 1	How to achieve my career goals 2	How to achieve my career goals 3	How to achieve my career goals 4	How to achieve my career goals 5	How to achieve my career goals n/a

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* 6. Has working with your money & debt advisor supported you to make change in: (5 most change made).

	1	2	3	4	5	n/a
Managing my money	Managing my money 1	Managing my money 2	Managing my money 3	Managing my money 4	Managing my money 5	Managing my money n/a
Managing my physical and/or mental wellbeing	Managing my physical and/or mental wellbeing 1	Managing my physical and/or mental wellbeing 2	Managing my physical and/or mental wellbeing 3	Managing my physical and/or mental wellbeing 4	Managing my physical and/or mental wellbeing 5	Managing my physical and/or mental wellbeing n/a
Where to gain support for my personal and professional relationships	Where to gain support for my personal and professional relationships 1	Where to gain support for my personal and professional relationships 2	Where to gain support for my personal and professional relationships 3	Where to gain support for my personal and professional relationships 4	Where to gain support for my personal and professional relationships 5	Where to gain support for my personal and professional relationships n/a
How to achieve my career goals	How to achieve my career goals 1	How to achieve my career goals 2	How to achieve my career goals 3	How to achieve my career goals 4	How to achieve my career goals 5	How to achieve my career goals n/a

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* 7. Apart from the above, did our support help to improve anything else for you?

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* 8. With our support did you understand the financial options available to you and have you acted on the advice provided?

Easy to understand and acted on

Easy to understand but not acted on

Difficult to understand but acted on

Difficult to understand and not acted on

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* 9. We want to understand more about why people might not act advice.
If you haven't acted on the advice provided from your money & debt advisor, can you tell us why?

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* 10. Understanding how people like to receive information and their communication preferences are really important to us.
With that in mind, how would you like to receive information to help you understand your financial/debt options? Please rank the following in order, 1 being your most preferred method :

Your Experience - Perennial's Money & Debt Advice Service

How did we do?

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* 1. How likely are you to recommend Perennial to a friend, colleague or family? (from 1 to 10, 10 being most likely)

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* 2. How satisfied were you with our money & debt advice service?

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* 3. Is there anything we could do, to have improved your experience of the service?

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* 4. We know many things can impact people's financial situations. At Perennial we work to look at all areas of your life to improve the quality of people's lives. Working with your money & debt advisor, has this helped improve your knowledge of: (5 improved your knowledge most).

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* 5. Has working with your money & debt advisor helped improve your confidence of: (5 improved your confidence most).

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* 6. Has working with your money & debt advisor supported you to make change in: (5 most change made).

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* 7. Apart from the above, did our support help to improve anything else for you?

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* 8. With our support did you understand the financial options available to you and have you acted on the advice provided?

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* 9. We want to understand more about why people might not act advice. If you haven't acted on the advice provided from your money & debt advisor, can you tell us why?

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* 11. Is there anything you would have found helpful in preparing you to leave the money & debt advice service?

* 9. We want to understand more about why people might not act advice.
If you haven't acted on the advice provided from your money & debt advisor, can you tell us why?