CUSTOMER SATISFACTION SURVEY
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1
. As an existing customer of Wipeit, how would you rate the service we provide you with?
EXCELLENT
VERY GOOD
AVERAGE
POOR
VERY POOR
Please tick
*
As an existing customer of Wipeit, how would you rate the service we provide you with? Please tick EXCELLENT
Please tick VERY GOOD
Please tick AVERAGE
Please tick POOR
Please tick VERY POOR
2
. How would you rate the quality of our products?
EXCELLENT
VERY GOOD
AVERAGE
POOR
VERY POOR
Please tick
*
How would you rate the quality of our products? Please tick EXCELLENT
Please tick VERY GOOD
Please tick AVERAGE
Please tick POOR
Please tick VERY POOR
3
. How would you rate the performance of our service delivery drivers when they are at your site?
STRONGLY AGREE
AGREE
DON'T KNOW
DISAGREE
STRONGLY DISAGREE
PROFESSIONAL
*
How would you rate the performance of our service delivery drivers when they are at your site? PROFESSIONAL STRONGLY AGREE
PROFESSIONAL AGREE
PROFESSIONAL DON'T KNOW
PROFESSIONAL DISAGREE
PROFESSIONAL STRONGLY DISAGREE
KNOWLEDGEABLE
KNOWLEDGEABLE STRONGLY AGREE
KNOWLEDGEABLE AGREE
KNOWLEDGEABLE DON'T KNOW
KNOWLEDGEABLE DISAGREE
KNOWLEDGEABLE STRONGLY DISAGREE
HELPFUL
HELPFUL STRONGLY AGREE
HELPFUL AGREE
HELPFUL DON'T KNOW
HELPFUL DISAGREE
HELPFUL STRONGLY DISAGREE
FRIENDLY
FRIENDLY STRONGLY AGREE
FRIENDLY AGREE
FRIENDLY DON'T KNOW
FRIENDLY DISAGREE
FRIENDLY STRONGLY DISAGREE
SMART IN APPEARANCE
SMART IN APPEARANCE STRONGLY AGREE
SMART IN APPEARANCE AGREE
SMART IN APPEARANCE DON'T KNOW
SMART IN APPEARANCE DISAGREE
SMART IN APPEARANCE STRONGLY DISAGREE
Other (please specify)
4
. What would your comments be to someone who was considering using our services?
What would your comments be to someone who was considering using our services?
5
. If you could improve any aspects of the products and services we provide you with, what would it be?
If you could improve any aspects of the products and services we provide you with, what would it be?
6
. Would you be happy to recommend us?
YES
NO
Please tick
*
Would you be happy to recommend us? Please tick YES
Please tick NO
7
. We have recently re-vamped our website. What are your thoughts regarding the following aspects of it?
AGREE
DON'T KNOW
DISAGREE
EASY TO NAVIGATE
*
We have recently re-vamped our website. What are your thoughts regarding the following aspects of it? EASY TO NAVIGATE AGREE
EASY TO NAVIGATE DON'T KNOW
EASY TO NAVIGATE DISAGREE
INFORMATIVE
INFORMATIVE AGREE
INFORMATIVE DON'T KNOW
INFORMATIVE DISAGREE
ACTRACTIVE
ACTRACTIVE AGREE
ACTRACTIVE DON'T KNOW
ACTRACTIVE DISAGREE
8
. Are there any aspects of our website that you particularly liked or disliked?
Are there any aspects of our website that you particularly liked or disliked?
9
. Are there any additional products that you would like to see on our website?
Are there any additional products that you would like to see on our website?
10
. We welcome all feedback relating to our company. Please leave any relevent feedback below.
We welcome all feedback relating to our company. Please leave any relevent feedback below.
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