Membership Satisfaction Survey, Spring 2010
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1. Default Section

 

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1. Please complete the following

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2. Please describe your program

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3. How often do you visit the website?

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4. Are the stories interesting?

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5. Is the information posted in a timely manner?

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6. Is the information accurate?

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7. Is the site easy to navigate?

8. What do you like most about the website?

9. What would you improve?

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10. Would you like to see a separate website for varsity and club teams?

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11. Understanding that dues would go up $200/varsity and $50/club team to cover the costs of splitting into two sites, how do you feel about the idea of having a club and varsity site?

The CWPA offers a large number of benefits. Since we want to stay current with those you feel are important, please rate each benefit.

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12. Equipment for tournament hosts (5 balls, score sheets, laminated scoring guide)

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13. 24/7 on-call support

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14. Membership Packet (ball, whistle, rules book)

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15. Printed media guide vs online version

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16. Game scheduling

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17. Scholar-athlete certificates

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18. All-Conference Awards for First Team selections (backpack, blanket, towel, or hydration pack)

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19. All-Conference certificates for Second Team selections

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20. Coach of Year award (watch, pen set, padfolio, desk clock, or computer bag)

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21. Website

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22. Hotel reservations

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23. Webinars

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24. Officiating Bureau (training and assigning referees)

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25. Player of the Week program

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26. Coordination of championship tournaments

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27. Award plaques for top teams

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28. Suits for Division MVP's

29. List what type of award you would like to see offered if different than what we provide

30. The league is planning on opening an online store. Are there any items you would like to see offered for sale?

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31. Describe your feeling about the annual league fees

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32. The number of games your team plays each season is

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33. The league is considering streaming more games, enabling each division to have at least some broadcasted every season. How much would your team be willing to pay for this benefit?

You are doing great -- Don't stop now!

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34. Is the office staff friendly and helpful when you call?

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35. Does the staff communicate changes and policies clearly?

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36. Do your questions get answered to your satisfaction?

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37. Does the staff make you feel like you are imposing on their time?

38. Is there anyone in the office that stands out positive or negative (list name and explain)

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39. Are the weekly updates helpful?

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40. Do you find the newsletter worthwhile?

Last few questions - We promise!!

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41. Is the quality of officiating getting better?

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42. Do you feel the online education program for referees is of value?

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43. Is referee training important enough to spend some of your league fees on it?

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44. Is the Technical Committee and Evaluator concept working to your satisfaction?

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45. Are you satisfied with the officiating at your games?

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46. Refs receive $38/club and $50/varsity game plus some expense reimbursement. Are these amounts

47. What aspect of officiating training or assigning would you alter?

48. Please feel free to give us any additional comments or feedback

Thanks a million for your time!