Mac Doctors Computer and Ipod Service Survey

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1. What is your Name or Job Number:

What is your Name or Job Number:

2. Overall Satisfaction of Repair:

	Unsatisfied	Poor	Satisfactory	Excellent
Overall, were you satisfied with your repair at 'The Mac Doctors'?	*Overall Satisfaction of Repair: Overall, were you satisfied with your repair at 'The Mac Doctors'? Unsatisfied	Overall, were you satisfied with your repair at 'The Mac Doctors'? Poor	Overall, were you satisfied with your repair at 'The Mac Doctors'? Satisfactory	Overall, were you satisfied with your repair at 'The Mac Doctors'? Excellent

Other (please specify)

3. What category would you class your computer in?

What category would you class your computer in? Business / Corporate

Educational Institute

Home User

Other (please specify)

4. Professionalism:

	Unsatisfied	Poor	Satisfactory	Excellent
Did you feel satisfiled that the staff you dealt with were professional?	*Professionalism: Did you feel satisfiled that the staff you dealt with were professional? Unsatisfied	Did you feel satisfiled that the staff you dealt with were professional? Poor	Did you feel satisfiled that the staff you dealt with were professional? Satisfactory	Did you feel satisfiled that the staff you dealt with were professional? Excellent

Other (please specify)

5. Time of Repair:

	Unsatisfied	Poor	Satisfactory	Excellent
Were you satisfied with the time taken to perform the repair?	*Time of Repair: Were you satisfied with the time taken to perform the repair? Unsatisfied	Were you satisfied with the time taken to perform the repair? Poor	Were you satisfied with the time taken to perform the repair? Satisfactory	Were you satisfied with the time taken to perform the repair? Excellent

Other (please specify)

6. Quality of repair:

	Unsatisfied	Poor	Satisfactory	Excellent
Were you satisfied with the quality of repair completed?	*Quality of repair: Were you satisfied with the quality of repair completed? Unsatisfied	Were you satisfied with the quality of repair completed? Poor	Were you satisfied with the quality of repair completed? Satisfactory	Were you satisfied with the quality of repair completed? Excellent

Notes

7. How long did the repair take?

How long did the repair take? 1-2 days

3-4 days

4-6 days

7-10 days

> 10 Days

Other (please specify)

8. Technical Ability:

	Unsatisfied	Poor	Satisfactory	Excellent
Were you happy with the technical ability of your service agent?	*Technical Ability: Were you happy with the technical ability of your service agent? Unsatisfied	Were you happy with the technical ability of your service agent? Poor	Were you happy with the technical ability of your service agent? Satisfactory	Were you happy with the technical ability of your service agent? Excellent

Other (please specify)

9. Did you receive regular updates on your machine?

Did you receive regular updates on your machine? Yes

If No please specify

10. What medium did 'The Mac Doctors' use to keep you up to date?

What medium did 'The Mac Doctors' use to keep you up to date? none

Phone Calls

SMS

Emails

iChat

Other (please specify)

11. Repair Documentation Satisfaction:

	I didn't receive any documentation needed	I am unhappy with the amount of documentation received	I received some of the documentation needed	I received all documentation needed
Did you receive any/all of your repair documentation?	*Repair Documentation Satisfaction: Did you receive any/all of your repair documentation? I didn't receive any documentation needed	Did you receive any/all of your repair documentation? I am unhappy with the amount of documentation received	Did you receive any/all of your repair documentation? I received some of the documentation needed	Did you receive any/all of your repair documentation? I received all documentation needed

Other (please specify)

12. How did you hear about us?

How did you hear about us? Television Advertising

'Macworld' Magazine

Newspaper

Word of Mouth

Our Website (www.macdoctors.com.au)

Forums (eg. Whirlpool)

Other (please specify)

13. Would you use our services again?

Would you use our services again? Yes

Please Specify

14. General Comments:

General Comments:

Mac Doctors Computer and Ipod Service
Exit this survey

1. Default Section

*
1. What is your Name or Job Number:

2. Overall Satisfaction of Repair:

3. What category would you class your computer in?

4. Professionalism:

5. Time of Repair:

6. Quality of repair:

7. How long did the repair take?

8. Technical Ability:

9. Did you receive regular updates on your machine?

10. What medium did 'The Mac Doctors' use to keep you up to date?

11. Repair Documentation Satisfaction:

12. How did you hear about us?

13. Would you use our services again?

14. General Comments:

Mac Doctors Computer and Ipod ServiceExit this survey

1. Default Section

*1. What is your Name or Job Number:

2. Overall Satisfaction of Repair:

3. What category would you class your computer in?

4. Professionalism:

5. Time of Repair:

6. Quality of repair:

7. How long did the repair take?

8. Technical Ability:

9. Did you receive regular updates on your machine?

10. What medium did 'The Mac Doctors' use to keep you up to date?

11. Repair Documentation Satisfaction:

12. How did you hear about us?

13. Would you use our services again?

14. General Comments:

Mac Doctors Computer and Ipod Service
Exit this survey

*
1. What is your Name or Job Number: