Limo Livery Customer Satisfaction Survey

 

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1. Were you greeted by name upon pickup?

Were you greeted by name upon pickup?   Yes No

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2. Overall, how did your recent experience with Limousine Livery meet with your expectations?

Overall, how did your recent experience with Limousine Livery meet with your expectations?   Exceeded my expectations Met my expectations Did not meet my expectations

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3. Please indicate your level of satisfaction with the following services:

	Very Dissatisfied	Somewhat Dissatisfied	Neither Satisfied or Dissatisfied	Somewhat Satisfied	Very Satisfied	Not Applicable
Reservations Process	*Please indicate your level of satisfaction with the following services: Reservations Process Very Dissatisfied	Reservations Process Somewhat Dissatisfied	Reservations Process Neither Satisfied or Dissatisfied	Reservations Process Somewhat Satisfied	Reservations Process Very Satisfied	Reservations Process Not Applicable
Accuracy and Timeliness of your email confirmation	Accuracy and Timeliness of your email confirmation Very Dissatisfied	Accuracy and Timeliness of your email confirmation Somewhat Dissatisfied	Accuracy and Timeliness of your email confirmation Neither Satisfied or Dissatisfied	Accuracy and Timeliness of your email confirmation Somewhat Satisfied	Accuracy and Timeliness of your email confirmation Very Satisfied	Accuracy and Timeliness of your email confirmation Not Applicable
If used, the ground transportation desk at hotel or airport	If used, the ground transportation desk at hotel or airport Very Dissatisfied	If used, the ground transportation desk at hotel or airport Somewhat Dissatisfied	If used, the ground transportation desk at hotel or airport Neither Satisfied or Dissatisfied	If used, the ground transportation desk at hotel or airport Somewhat Satisfied	If used, the ground transportation desk at hotel or airport Very Satisfied	If used, the ground transportation desk at hotel or airport Not Applicable
Payment Arrangements	Payment Arrangements Very Dissatisfied	Payment Arrangements Somewhat Dissatisfied	Payment Arrangements Neither Satisfied or Dissatisfied	Payment Arrangements Somewhat Satisfied	Payment Arrangements Very Satisfied	Payment Arrangements Not Applicable
Helpfulness of Office Staff	Helpfulness of Office Staff Very Dissatisfied	Helpfulness of Office Staff Somewhat Dissatisfied	Helpfulness of Office Staff Neither Satisfied or Dissatisfied	Helpfulness of Office Staff Somewhat Satisfied	Helpfulness of Office Staff Very Satisfied	Helpfulness of Office Staff Not Applicable

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4. Please indicate your level of satisfaction with the following aspects of your trip:

	Very Dissatisfied	Somewhat Dissatisfied	Neither Satisfied or Dissatisfied	Somewhat Satisfied	Very Satisfied	Not Applicable
On-time performance of driver	*Please indicate your level of satisfaction with the following aspects of your trip: On-time performance of driver Very Dissatisfied	On-time performance of driver Somewhat Dissatisfied	On-time performance of driver Neither Satisfied or Dissatisfied	On-time performance of driver Somewhat Satisfied	On-time performance of driver Very Satisfied	On-time performance of driver Not Applicable
Ease of locating driver	Ease of locating driver Very Dissatisfied	Ease of locating driver Somewhat Dissatisfied	Ease of locating driver Neither Satisfied or Dissatisfied	Ease of locating driver Somewhat Satisfied	Ease of locating driver Very Satisfied	Ease of locating driver Not Applicable
Cleanliness of vehicle	Cleanliness of vehicle Very Dissatisfied	Cleanliness of vehicle Somewhat Dissatisfied	Cleanliness of vehicle Neither Satisfied or Dissatisfied	Cleanliness of vehicle Somewhat Satisfied	Cleanliness of vehicle Very Satisfied	Cleanliness of vehicle Not Applicable
Working order of vehicle	Working order of vehicle Very Dissatisfied	Working order of vehicle Somewhat Dissatisfied	Working order of vehicle Neither Satisfied or Dissatisfied	Working order of vehicle Somewhat Satisfied	Working order of vehicle Very Satisfied	Working order of vehicle Not Applicable
Selection (make/model) of vehicle	Selection (make/model) of vehicle Very Dissatisfied	Selection (make/model) of vehicle Somewhat Dissatisfied	Selection (make/model) of vehicle Neither Satisfied or Dissatisfied	Selection (make/model) of vehicle Somewhat Satisfied	Selection (make/model) of vehicle Very Satisfied	Selection (make/model) of vehicle Not Applicable
Courteousness/Friendliness of chauffeur	Courteousness/Friendliness of chauffeur Very Dissatisfied	Courteousness/Friendliness of chauffeur Somewhat Dissatisfied	Courteousness/Friendliness of chauffeur Neither Satisfied or Dissatisfied	Courteousness/Friendliness of chauffeur Somewhat Satisfied	Courteousness/Friendliness of chauffeur Very Satisfied	Courteousness/Friendliness of chauffeur Not Applicable
Professionalism of driver	Professionalism of driver Very Dissatisfied	Professionalism of driver Somewhat Dissatisfied	Professionalism of driver Neither Satisfied or Dissatisfied	Professionalism of driver Somewhat Satisfied	Professionalism of driver Very Satisfied	Professionalism of driver Not Applicable
Knowledge of itinerary and directions by driver	Knowledge of itinerary and directions by driver Very Dissatisfied	Knowledge of itinerary and directions by driver Somewhat Dissatisfied	Knowledge of itinerary and directions by driver Neither Satisfied or Dissatisfied	Knowledge of itinerary and directions by driver Somewhat Satisfied	Knowledge of itinerary and directions by driver Very Satisfied	Knowledge of itinerary and directions by driver Not Applicable
Safety/Comfort level with driving ability	Safety/Comfort level with driving ability Very Dissatisfied	Safety/Comfort level with driving ability Somewhat Dissatisfied	Safety/Comfort level with driving ability Neither Satisfied or Dissatisfied	Safety/Comfort level with driving ability Somewhat Satisfied	Safety/Comfort level with driving ability Very Satisfied	Safety/Comfort level with driving ability Not Applicable

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5. How likely would you be to use Limousine Livery again?

How likely would you be to use Limousine Livery again?   Very Likely Somewhat Likely Neither Likely nor Unlikely Somewhat Unlikely Very Unlikely

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6. Would you recommend Limousine Livery to a friend?

Would you recommend Limousine Livery to a friend?   Yes No

7. Please indicate below if...

Please indicate below if...   you would like to discuss your recent experience personally with someone in management are interested in receiving limousine company promotional offers via e-mail

8. Please add any additional comments you have

Please add any additional comments you have