Library Survey 2010

*
1. What is your position/status?

What is your position/status? College student

Distance Learning student

Dual enrolled student

Faculty, Staff, or Administrator

Community user

*
2. What campus do you primarily attend?

What campus do you primarily attend? Belle Glade

Boca Raton

Lake Worth

Palm Beach Gardens

None of the above

3. How often do you use our Library services/resources?

How often do you use our Library services/resources? 1-5 times a week (or more)

1-3 times a month

rarely

never

If you answered "never", why do you not use the library services?

4. Do you primarily use Library services

Do you primarily use Library services On campus

Off campus

5. How satisfied are you with the following print resources?

	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	Have not used
Books	*How satisfied are you with the following print resources? Books Very satisfied	Books Satisfied	Books Somewhat satisfied	Books Dissatisfied	Books Have not used
Magazines and Journals	Magazines and Journals Very satisfied	Magazines and Journals Satisfied	Magazines and Journals Somewhat satisfied	Magazines and Journals Dissatisfied	Magazines and Journals Have not used
Newspapers	Newspapers Very satisfied	Newspapers Satisfied	Newspapers Somewhat satisfied	Newspapers Dissatisfied	Newspapers Have not used

6. How satisfied are you with the following resources available electronically?

	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	Have not used
Online Library Catalog(LINCCWeb)	*How satisfied are you with the following resources available electronically? Online Library Catalog(LINCCWeb) Very satisfied	Online Library Catalog(LINCCWeb) Satisfied	Online Library Catalog(LINCCWeb) Somewhat satisfied	Online Library Catalog(LINCCWeb) Dissatisfied	Online Library Catalog(LINCCWeb) Have not used
Online Articles & Databases	Online Articles & Databases Very satisfied	Online Articles & Databases Satisfied	Online Articles & Databases Somewhat satisfied	Online Articles & Databases Dissatisfied	Online Articles & Databases Have not used
Internet Access	Internet Access Very satisfied	Internet Access Satisfied	Internet Access Somewhat satisfied	Internet Access Dissatisfied	Internet Access Have not used
eBooks	eBooks Very satisfied	eBooks Satisfied	eBooks Somewhat satisfied	eBooks Dissatisfied	eBooks Have not used

Comments on Library resources

7. How satisfied are you with the following services?

	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	Have not used
Research/Reference Assistance (including one-on-one library assistance)	*How satisfied are you with the following services? Research/Reference Assistance (including one-on-one library assistance) Very satisfied	Research/Reference Assistance (including one-on-one library assistance) Satisfied	Research/Reference Assistance (including one-on-one library assistance) Somewhat satisfied	Research/Reference Assistance (including one-on-one library assistance) Dissatisfied	Research/Reference Assistance (including one-on-one library assistance) Have not used
Library Instruction Classes	Library Instruction Classes Very satisfied	Library Instruction Classes Satisfied	Library Instruction Classes Somewhat satisfied	Library Instruction Classes Dissatisfied	Library Instruction Classes Have not used
Circulation Desk Assistance	Circulation Desk Assistance Very satisfied	Circulation Desk Assistance Satisfied	Circulation Desk Assistance Somewhat satisfied	Circulation Desk Assistance Dissatisfied	Circulation Desk Assistance Have not used
Reserve Materials	Reserve Materials Very satisfied	Reserve Materials Satisfied	Reserve Materials Somewhat satisfied	Reserve Materials Dissatisfied	Reserve Materials Have not used
Interlibrary Loan	Interlibrary Loan Very satisfied	Interlibrary Loan Satisfied	Interlibrary Loan Somewhat satisfied	Interlibrary Loan Dissatisfied	Interlibrary Loan Have not used
Library Hours	Library Hours Very satisfied	Library Hours Satisfied	Library Hours Somewhat satisfied	Library Hours Dissatisfied	Library Hours Have not used
Handouts, Research Guides (print & electronic)	Handouts, Research Guides (print & electronic) Very satisfied	Handouts, Research Guides (print & electronic) Satisfied	Handouts, Research Guides (print & electronic) Somewhat satisfied	Handouts, Research Guides (print & electronic) Dissatisfied	Handouts, Research Guides (print & electronic) Have not used
Ask a Librarian Online Service (chat & e-mail)	Ask a Librarian Online Service (chat & e-mail) Very satisfied	Ask a Librarian Online Service (chat & e-mail) Satisfied	Ask a Librarian Online Service (chat & e-mail) Somewhat satisfied	Ask a Librarian Online Service (chat & e-mail) Dissatisfied	Ask a Librarian Online Service (chat & e-mail) Have not used
Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.)	Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.) Very satisfied	Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.) Satisfied	Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.) Somewhat satisfied	Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.) Dissatisfied	Library sponsored event (Exhibits, book discussions, special speakers, workshops, etc.) Have not used

Comments on Library services

8. How satisfied are you with the service you receive from the Library staff?

	Very satisfied	Satisfied	Somewhat satisfied	Dissatisfied	No comment
Courtesy & helpfulness of staff	*How satisfied are you with the service you receive from the Library staff? Courtesy & helpfulness of staff Very satisfied	Courtesy & helpfulness of staff Satisfied	Courtesy & helpfulness of staff Somewhat satisfied	Courtesy & helpfulness of staff Dissatisfied	Courtesy & helpfulness of staff No comment
Availability of staff	Availability of staff Very satisfied	Availability of staff Satisfied	Availability of staff Somewhat satisfied	Availability of staff Dissatisfied	Availability of staff No comment
Knowledge of staff when helping with assignments	Knowledge of staff when helping with assignments Very satisfied	Knowledge of staff when helping with assignments Satisfied	Knowledge of staff when helping with assignments Somewhat satisfied	Knowledge of staff when helping with assignments Dissatisfied	Knowledge of staff when helping with assignments No comment

Comments about the staff

9. What aspects of the library are you most satisfied with?

What aspects of the library are you most satisfied with?

10. What is the most important thing the library can do to improve?

What is the most important thing the library can do to improve?

11. What is your overall satisfication rate of the library?

What is your overall satisfication rate of the library? Very satisfied

Satisfied

Somewhat satisfied

Dissatisfied