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Community Group Transport Feedback Survey

 

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1. Please provide your contact information:

Please provide your contact information:   Your Name
Name of your Group
Contact telephone Number
Email address

2. Borough:

HackneyHullIslingtonHaringeyLambethLeedsSouthwark

Borough:

3. How did you find out about Community Group Transport? (select all that apply)

How did you find out about Community Group Transport? (select all that apply)   Through the HCT Group website On another website In a magazine / publication (please state which one) By word of mouth We have been members for a while Through outreach / presentation

Other (please specify)

4. How long have you been a member of our Group Transport service?

How long have you been a member of our Group Transport service?   This is the 1st year Between 1-2 years Between 2 – 5 years Between 5 and 10 years Over 10 years

5. How often do you use our minibuses?

How often do you use our minibuses?   Daily Weekly Monthly Several times a year Occasionally

6. What do you use HCT’s Community Transport for?

What do you use HCT’s Community Transport for?   Attend social and/or cultural activities Attend health care appointments Be physically active (inc. walking and other sports) Access employment Attend training or other education Go shopping (including fresh food shopping) Attend faith-based activities

7. Does your group provide a ‘MiDAS’ trained driver, or do HCT provide one?

Does your group provide a ‘MiDAS’ trained driver, or do HCT provide one?   We always use our own driver(s) We don’t have our own driver so we always use an HCT one We use an HCT driver only when ours is/are unavailable We use an HCT driver when we need more than 1 vehicle

8. Does your group have specific vehicle requirements?

Does your group have specific vehicle requirements?   We can only use an accessible minibus with a passenger lift We can only use a minibus with 16 seats We are willing to use any minibus that is available

9. Please rate the following aspects of our service in terms of their importance to your group

	Most Important	Important	Less Important	Least Important
The cost of the service	*Please rate the following aspects of our service in terms of their importance to your group The cost of the service Most Important	The cost of the service Important	The cost of the service Less Important	The cost of the service Least Important
Access to vehicles 24/7	Access to vehicles 24/7 Most Important	Access to vehicles 24/7 Important	Access to vehicles 24/7 Less Important	Access to vehicles 24/7 Least Important
Cleanliness of minibuses	Cleanliness of minibuses Most Important	Cleanliness of minibuses Important	Cleanliness of minibuses Less Important	Cleanliness of minibuses Least Important
Bookings at short notice	Bookings at short notice Most Important	Bookings at short notice Important	Bookings at short notice Less Important	Bookings at short notice Least Important

10. Please rate the following based on your experience of making a Group Transport booking

	Very Bad	Poor	Average	Good	Excellent
The friendliness of staff	*Please rate the following based on your experience of making a Group Transport booking The friendliness of staff Very Bad	The friendliness of staff Poor	The friendliness of staff Average	The friendliness of staff Good	The friendliness of staff Excellent
The quality of information given by staff	The quality of information given by staff Very Bad	The quality of information given by staff Poor	The quality of information given by staff Average	The quality of information given by staff Good	The quality of information given by staff Excellent
The ease of making a booking	The ease of making a booking Very Bad	The ease of making a booking Poor	The ease of making a booking Average	The ease of making a booking Good	The ease of making a booking Excellent
Flexibility and understanding of your needs	Flexibility and understanding of your needs Very Bad	Flexibility and understanding of your needs Poor	Flexibility and understanding of your needs Average	Flexibility and understanding of your needs Good	Flexibility and understanding of your needs Excellent
The time it took to make a booking	The time it took to make a booking Very Bad	The time it took to make a booking Poor	The time it took to make a booking Average	The time it took to make a booking Good	The time it took to make a booking Excellent
The overall booking experience	The overall booking experience Very Bad	The overall booking experience Poor	The overall booking experience Average	The overall booking experience Good	The overall booking experience Excellent