Exit this survey Community Group Transport Feedback Survey 25% of survey complete. Question Title * 1. Please provide your contact information: Your Name Name of your Group Contact telephone Number Email address Question Title * 2. Borough: Hackney Hull Islington Haringey Lambeth Leeds Southwark Question Title * 3. How did you find out about Community Group Transport? (select all that apply) Through the HCT Group website On another website In a magazine / publication (please state which one) By word of mouth We have been members for a while Through outreach / presentation Other (please specify) Question Title * 4. How long have you been a member of our Group Transport service? This is the 1st year Between 1-2 years Between 2 – 5 years Between 5 and 10 years Over 10 years Question Title * 5. How often do you use our minibuses? Daily Weekly Monthly Several times a year Occasionally Question Title * 6. What do you use HCT’s Community Transport for? Attend social and/or cultural activities Attend health care appointments Be physically active (inc. walking and other sports) Access employment Attend training or other education Go shopping (including fresh food shopping) Attend faith-based activities Question Title * 7. Does your group provide a ‘MiDAS’ trained driver, or do HCT provide one? We always use our own driver(s) We don’t have our own driver so we always use an HCT one We use an HCT driver only when ours is/are unavailable We use an HCT driver when we need more than 1 vehicle Question Title * 8. Does your group have specific vehicle requirements? We can only use an accessible minibus with a passenger lift We can only use a minibus with 16 seats We are willing to use any minibus that is available Question Title * 9. Please rate the following aspects of our service in terms of their importance to your group Most Important Important Less Important Least Important The cost of the service The cost of the service Most Important The cost of the service Important The cost of the service Less Important The cost of the service Least Important Access to vehicles 24/7 Access to vehicles 24/7 Most Important Access to vehicles 24/7 Important Access to vehicles 24/7 Less Important Access to vehicles 24/7 Least Important Cleanliness of minibuses Cleanliness of minibuses Most Important Cleanliness of minibuses Important Cleanliness of minibuses Less Important Cleanliness of minibuses Least Important Bookings at short notice Bookings at short notice Most Important Bookings at short notice Important Bookings at short notice Less Important Bookings at short notice Least Important Question Title * 10. Please rate the following based on your experience of making a Group Transport booking Very Bad Poor Average Good Excellent The friendliness of staff The friendliness of staff Very Bad The friendliness of staff Poor The friendliness of staff Average The friendliness of staff Good The friendliness of staff Excellent The quality of information given by staff The quality of information given by staff Very Bad The quality of information given by staff Poor The quality of information given by staff Average The quality of information given by staff Good The quality of information given by staff Excellent The ease of making a booking The ease of making a booking Very Bad The ease of making a booking Poor The ease of making a booking Average The ease of making a booking Good The ease of making a booking Excellent Flexibility and understanding of your needs Flexibility and understanding of your needs Very Bad Flexibility and understanding of your needs Poor Flexibility and understanding of your needs Average Flexibility and understanding of your needs Good Flexibility and understanding of your needs Excellent The time it took to make a booking The time it took to make a booking Very Bad The time it took to make a booking Poor The time it took to make a booking Average The time it took to make a booking Good The time it took to make a booking Excellent The overall booking experience The overall booking experience Very Bad The overall booking experience Poor The overall booking experience Average The overall booking experience Good The overall booking experience Excellent Next
