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Lab Services - Customer Satisfaction Survey
1. Lab Services Patient Satisfaction Survey
1
. How did you hear about our Patient Service Center for your laboratory testing?
How did you hear about our Patient Service Center for your laboratory testing?
Referred by physician
Advertisement in physician’s office
Marketing poster or flyer from a Robert Wood facility
Family or Friend
Other (please specify)
2
. Which Patient Service Center location did you visit?
Which Patient Service Center location did you visit?
The Cancer Institute of New Jersey (195 Little Albany Street), New Brunswick, NJ
18 Centre Drive, Monroe, NJ
10 Plum Street, New Brunswick, NJ
125 Paterson Street, New Brunswick, NJ
317 George Street, New Brunswick, NJ
3
. How long did you have to wait before being assisted by staff?
How long did you have to wait before being assisted by staff?
No Wait
5-10 minutes
10-15 minutes
Other (please specify)
4
. How satisfied were you with the services of the lab technician that assisted you?
How satisfied were you with the services of the lab technician that assisted you?
Very Satisfied
Somewhat Satisfied
Not Satisfied
Please add any additional comments about the staff
5
. How likely are you to visit this site again or refer someone?
How likely are you to visit this site again or refer someone?
Very Likely
Somewhat Likely
Not Likely
Please add any additional comments about RWJUH Lab Services
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