Pathology and Clinical Laboratory Physician SurveyPathology and Clinical Laboratory Physician Survey

According to medical statistics, clinical laboratory testing plays an integral role in assessing approximately 80% of all medical outcomes. We at Robert Wood Johnson University Hospital care about your opinion and would like your valuable input in our Laboratory Outreach Testing program. We would appreciate you taking time to complete the following questions by Friday, March 16, 2012.

1. Overall, how would you rate your satisfaction with Robert Wood Johnson University Hospital laboratory?

Overall, how would you rate your satisfaction with Robert Wood Johnson University Hospital laboratory? Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

2. How would you rate the following services provided by Robert Wood Johnson University Hospital laboratory?

	Excellent	Good	Fair	Poor	N/A
Ease of test ordering	*How would you rate the following services provided by Robert Wood Johnson University Hospital laboratory? Ease of test ordering Excellent	Ease of test ordering Good	Ease of test ordering Fair	Ease of test ordering Poor	Ease of test ordering N/A
Method by which you receive test results	Method by which you receive test results Excellent	Method by which you receive test results Good	Method by which you receive test results Fair	Method by which you receive test results Poor	Method by which you receive test results N/A
Accuracy of test results	Accuracy of test results Excellent	Accuracy of test results Good	Accuracy of test results Fair	Accuracy of test results Poor	Accuracy of test results N/A
Timeliness of routine test turnaround time	Timeliness of routine test turnaround time Excellent	Timeliness of routine test turnaround time Good	Timeliness of routine test turnaround time Fair	Timeliness of routine test turnaround time Poor	Timeliness of routine test turnaround time N/A
Timeliness of STAT test turnaround time	Timeliness of STAT test turnaround time Excellent	Timeliness of STAT test turnaround time Good	Timeliness of STAT test turnaround time Fair	Timeliness of STAT test turnaround time Poor	Timeliness of STAT test turnaround time N/A

3. How would you rate the phlebotomy service?

	Excellent	Good	Fair	Poor	N/A
Convenience of locations	*How would you rate the phlebotomy service? Convenience of locations Excellent	Convenience of locations Good	Convenience of locations Fair	Convenience of locations Poor	Convenience of locations N/A
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation N/A
Wait times	Wait times Excellent	Wait times Good	Wait times Fair	Wait times Poor	Wait times N/A

4. How would you rate the courier service?

	Excellent	Good	Fair	Poor	N/A
Frequency of pick-up times	*How would you rate the courier service? Frequency of pick-up times Excellent	Frequency of pick-up times Good	Frequency of pick-up times Fair	Frequency of pick-up times Poor	Frequency of pick-up times N/A
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism N/A

5. How would you rate the customer service?

	Excellent	Good	Fair	Poor	N/A
Knowledgeable staff	*How would you rate the customer service? Knowledgeable staff Excellent	Knowledgeable staff Good	Knowledgeable staff Fair	Knowledgeable staff Poor	Knowledgeable staff N/A
Timeliness of response	Timeliness of response Excellent	Timeliness of response Good	Timeliness of response Fair	Timeliness of response Poor	Timeliness of response N/A

6. Which of the following best describes your position?

Which of the following best describes your position? Physician

Physician Assistant

Office Manager

Phlebotomist

Nurse

Nurse Practitioner

Other (please specify)

7. How willing are you to recommend us to your colleagues?

How willing are you to recommend us to your colleagues? Definitely would

Probably would

Don’t know

Probably would not

Definitely would not

8. Please feel free to make additional comments:

Please feel free to make additional comments:

9. Additional Information:

Additional Information: Practice Name
Physician
Phone Number

Thank you for taking the time to complete this survey and assist us in the delivery of exceptional laboratory services to our clients and patients. If you are you interested in scheduling an appointment to discuss use of Robert Wood Johnson University Hospital laboratory for lab results via online, in-house phlebotomy, or courier services, please include the information below and a member of our Client Service Team will contact you.

Charles V. Wilson
Administrative Director, Laboratory Services
Charles.Wilson@rwjuh.edu / (732) 937-8732