Pathology and Clinical Laboratory Physician Survey

According to medical statistics, clinical laboratory testing plays an integral role in assessing approximately 80% of all medical outcomes. We at Robert Wood Johnson University Hospital care about your opinion and would like your valuable input in our Laboratory Outreach Testing program. We would appreciate you taking time to complete the following questions by Friday, March 16, 2012.
1. Overall, how would you rate your satisfaction with Robert Wood Johnson University Hospital laboratory?
2. How would you rate the following services provided by Robert Wood Johnson University Hospital laboratory?
Ease of test ordering
Method by which you receive test results
Accuracy of test results
Timeliness of routine test turnaround time
Timeliness of STAT test turnaround time
3. How would you rate the phlebotomy service?
Convenience of locations
Hours of operation
Wait times
4. How would you rate the courier service?
Frequency of pick-up times
5. How would you rate the customer service?
Knowledgeable staff
Timeliness of response
6. Which of the following best describes your position?
7. How willing are you to recommend us to your colleagues?
8. Please feel free to make additional comments:
9. Additional Information:
Thank you for taking the time to complete this survey and assist us in the delivery of exceptional laboratory services to our clients and patients. If you are you interested in scheduling an appointment to discuss use of Robert Wood Johnson University Hospital laboratory for lab results via online, in-house phlebotomy, or courier services, please include the information below and a member of our Client Service Team will contact you.

Charles V. Wilson
Administrative Director, Laboratory Services / (732) 937-8732