At Kitco, we seek to continually improve the products and services that we provide to our clients. We would like to know your opinions so that we can better understand your needs and goals. Please help us by filling out the following survey.

All questions are optional. You may skip the ones that do not apply to you or that you do not wish to answer.

1. How often do you visit Kitco.com?

How often do you visit Kitco.com? Several times a day

About once a day

A few times a week

About once a week

Less than once a week

It is my first visit here

2. What are the main reasons for which you come to our website?

What are the main reasons for which you come to our website? To check live price quotes

To review charts

To get the news

To read commentaries

To buy/sell precious metals

Other (please specify)

3. Have you ever visited Kitco's online store?

Have you ever visited Kitco's online store? Yes

4. Have you ever purchased precious metals from Kitco?

Have you ever purchased precious metals from Kitco? Yes

5. How would you rate your satisfaction with Kitco's online store on the following factors?

	Low 1	2	3	4	High 5
Ease of navigation	*How would you rate your satisfaction with Kitco's online store on the following factors? Ease of navigation Low 1	Ease of navigation 2	Ease of navigation 3	Ease of navigation 4	Ease of navigation High 5
Ease of opening an account	Ease of opening an account Low 1	Ease of opening an account 2	Ease of opening an account 3	Ease of opening an account 4	Ease of opening an account High 5
Product selection	Product selection Low 1	Product selection 2	Product selection 3	Product selection 4	Product selection High 5
Methods of payment	Methods of payment Low 1	Methods of payment 2	Methods of payment 3	Methods of payment 4	Methods of payment High 5
Ease of purchase	Ease of purchase Low 1	Ease of purchase 2	Ease of purchase 3	Ease of purchase 4	Ease of purchase High 5
Clarity and ease of instructions	Clarity and ease of instructions Low 1	Clarity and ease of instructions 2	Clarity and ease of instructions 3	Clarity and ease of instructions 4	Clarity and ease of instructions High 5
Pricing	Pricing Low 1	Pricing 2	Pricing 3	Pricing 4	Pricing High 5
Shipping and insurance pricing	Shipping and insurance pricing Low 1	Shipping and insurance pricing 2	Shipping and insurance pricing 3	Shipping and insurance pricing 4	Shipping and insurance pricing High 5

Please use the space below to give us any feedback about our online store

6. If you have never purchased precious metals from Kitco, is there any particular reason why you haven’t done so?

If you have never purchased precious metals from Kitco, is there any particular reason why you haven’t done so?

7. If you have purchased from Kitco, would you purchase from us in the future?

If you have purchased from Kitco, would you purchase from us in the future? Certainly

Probably

Probably not

Certainly not

Please use the space below to provide feedback or comments