Kendall County Planning, Building & Zoning Department Survey

Customer service is a priority with the Kendall County Planning, Building and Zoning Department. Your feedback will help us evaluate how we are doing and where we can improve. Please take a few minutes to complete this short survey.

1. What service did we provide assistance?

What service did we provide assistance? a. Permit application

b. Inspection

c. Rezoning

d. Variation

e. Subdivision

f. General inquiry (zoning ordinance)

g. Other (please specify)

2. What was your primary method of doing business?

What was your primary method of doing business? a. Over the counter

b. Phone

c. E-mail

d. Facsimile

e. Internet

f. Other (please specify)

3. Who assisted you?

Who assisted you? a. Angela – Senior Planner

b. John – Associate Planner

c. Brian – Code Compliance Officer

d. Sue – Code Compliance Assistant

e. I don’t know

4. Please rate the level of service of the person above (from Question 3) that assisted you.

	Excellent	Good	Adequate	Poor	N/A
a. Friendliness	*Please rate the level of service of the person above (from Question 3) that assisted you. a. Friendliness Excellent	a. Friendliness Good	a. Friendliness Adequate	a. Friendliness Poor	a. Friendliness N/A
b. Responsiveness	b. Responsiveness Excellent	b. Responsiveness Good	b. Responsiveness Adequate	b. Responsiveness Poor	b. Responsiveness N/A
c. Helpful	c. Helpful Excellent	c. Helpful Good	c. Helpful Adequate	c. Helpful Poor	c. Helpful N/A
d. Knowledge of process	d. Knowledge of process Excellent	d. Knowledge of process Good	d. Knowledge of process Adequate	d. Knowledge of process Poor	d. Knowledge of process N/A
e. Attitude	e. Attitude Excellent	e. Attitude Good	e. Attitude Adequate	e. Attitude Poor	e. Attitude N/A
f. Professionalism	f. Professionalism Excellent	f. Professionalism Good	f. Professionalism Adequate	f. Professionalism Poor	f. Professionalism N/A
g. Clarity of communications	g. Clarity of communications Excellent	g. Clarity of communications Good	g. Clarity of communications Adequate	g. Clarity of communications Poor	g. Clarity of communications N/A
h. Keeping you informed of progress	h. Keeping you informed of progress Excellent	h. Keeping you informed of progress Good	h. Keeping you informed of progress Adequate	h. Keeping you informed of progress Poor	h. Keeping you informed of progress N/A

5. Did we meet the time frame that was indicated for your project?

Did we meet the time frame that was indicated for your project? a. Yes

b. No

c. Project still in progress

d. No time frame - not applicable

6. Overall, how do you rate the quality of the services we provide?

Overall, how do you rate the quality of the services we provide? a. Excellent

b. Good

c. Adequate

d. Poor

e. Unacceptable

7. Please identify the application you are currently involved with:

Please identify the application you are currently involved with: a. Administrative Variance

b. Map Amendment/Zoning

c. Preliminary Plat

d. Final Plat

e. RPD Concept Plan

f. RPD Final Plat

g. RPD Preliminary Plat

h. Site Plan Review

i. Special Use

j. Variance

k. Building Permit

l. Site Development Permit

m. None

8. Based on the application noted above, please rate the following

	Yes	No
Was the application packet clear and easy to follow?	*Based on the application noted above, please rate the following Was the application packet clear and easy to follow? Yes	Was the application packet clear and easy to follow? No
Were the regulations reasonable?	Were the regulations reasonable? Yes	Were the regulations reasonable? No

Comments:

9. Have you visited the PBZ Department’s web site (www.co.kendall.il.us/zoning/)?

Have you visited the PBZ Department’s web site (www.co.kendall.il.us/zoning/)? Yes

If you have visited the Departments web site, what suggestions do you have to improve the usefulness of our site?

10. What do we do well?

What do we do well?

11. What should we improve on?

What should we improve on?

12. Would you like us to contact you about information you have provided in this survey?

Would you like us to contact you about information you have provided in this survey? Yes

13. If yes, please provide the following contact information:

If yes, please provide the following contact information: Name
Company
Phone
E-mail

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