Client Satisfaction Survey

1. How did you learn about The Balance Institute?

How did you learn about The Balance Institute? AT&T Yellow Pages

Internet

Radio

Television

Newspaper or Magazine

Friend

Location

2. When you telephoned and/or arrived at The Balance Institute, were you greeted immediately and with a friendly, "Hello"?

When you telephoned and/or arrived at The Balance Institute, were you greeted immediately and with a friendly, "Hello"? Yes, I was greeted immediately and the staff were friendly

I was not greeted immediately and/or the staff were not overly friendly. (Please write us a comment below. We will make every effort to correct this.)

3. Did your therapist review your health history, ask questions about your history, and give you opportunity to ask questions of her/him?

Did your therapist review your health history, ask questions about your history, and give you opportunity to ask questions of her/him? Yes, my history was reviewed and discussed by my therapist

Yes, my questions were answered to my satisfaction

No, my therapist did not mention or review my history

I did not have opportunity to ask questions of my therapist

4. Did your therapist/trainer provide the massage/bodywork techniques, or training techniques, that you requested, or that you felt were appropriate to your needs? (please check all that apply)

Did your therapist/trainer provide the massage/bodywork techniques, or training techniques, that you requested, or that you felt were appropriate to your needs? (please check all that apply) I felt no improvement of my symptoms after the treatment

I felt great after the treatment

The massage depth of pressure was appropriate/comfortable

I felt safe and comfortable with my therapist's skills

I felt less pain/discomfort after the treatment

If your symptoms were not improved, how can we improve our effectiveness?

5. What characteristics will bring you back to The Balance Institute, your therapist or trainer? (Please check all that apply)

What characteristics will bring you back to The Balance Institute, your therapist or trainer? (Please check all that apply) Facility comfort

Friendliness of staff

Staff competency

Effectiveness of treatment

Ease of making an appointment

Location of Facility

Wonderful experience

6. We sincerely thank you for trusting us to provide your Massage/bodywork and/or Personal Training services. We hope to gain your business as a testament to the benefits that you receive at The Balance Institute.Do you feel that you can recommend us to your friends, co-workers and family?

We sincerely thank you for trusting us to provide your Massage/bodywork and/or Personal Training services. We hope to gain your business as a testament to the benefits that you receive at The Balance Institute.Do you feel that you can recommend us to your friends, co-workers and family? Yes, I have had a good experience at The Balance Institute

Yes, but The Balance Institute could use some improvements

No, I was unhappy with my experience

7. Finally, our goal is to make people want to purchase our services. This is how we help those who need us. Please take a moment to comment on any of your answers above, or give us any other feedback that you feel we need to hear. We take our business seriously. We thank you for your time and honesty on this questionnaire.

Finally, our goal is to make people want to purchase our services. This is how we help those who need us. Please take a moment to comment on any of your answers above, or give us any other feedback that you feel we need to hear. We take our business seriously. We thank you for your time and honesty on this questionnaire.

Client Satisfaction Survey
Exit this survey

1. Default Section

1. How did you learn about The Balance Institute?

2. When you telephoned and/or arrived at The Balance Institute, were you greeted immediately and with a friendly, "Hello"?

3. Did your therapist review your health history, ask questions about your history, and give you opportunity to ask questions of her/him?

4. Did your therapist/trainer provide the massage/bodywork techniques, or training techniques, that you requested, or that you felt were appropriate to your needs? (please check all that apply)

5. What characteristics will bring you back to The Balance Institute, your therapist or trainer? (Please check all that apply)

6. We sincerely thank you for trusting us to provide your Massage/bodywork and/or Personal Training services. We hope to gain your business as a testament to the benefits that you receive at The Balance Institute.Do you feel that you can recommend us to your friends, co-workers and family?

Client Satisfaction SurveyExit this survey

1. Default Section

1. How did you learn about The Balance Institute?

2. When you telephoned and/or arrived at The Balance Institute, were you greeted immediately and with a friendly, "Hello"?

3. Did your therapist review your health history, ask questions about your history, and give you opportunity to ask questions of her/him?

4. Did your therapist/trainer provide the massage/bodywork techniques, or training techniques, that you requested, or that you felt were appropriate to your needs? (please check all that apply)

5. What characteristics will bring you back to The Balance Institute, your therapist or trainer? (Please check all that apply)

6. We sincerely thank you for trusting us to provide your Massage/bodywork and/or Personal Training services. We hope to gain your business as a testament to the benefits that you receive at The Balance Institute.Do you feel that you can recommend us to your friends, co-workers and family?

Client Satisfaction Survey
Exit this survey