Johnson Controls Supplier Performance Survey 2019

Question Title

* 1. Your name/Site

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* 2. Region

APMEA

Americas

Europe/CIS

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* 3. On time delivery performance.

Excellent-always surpasses expectations

Good-normally meets expectations

Poor- regularly fails to meet expectations

Unacceptable- requires radical improvement

Additional Comment(s)

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* 4. Orders are delivered accurately and complete

Excellent-always surpasses expectations

Good-normally meets expectations

Poor- regularly fails to meet expectations

Unacceptable- requires radical improvement

Additional Comment(s)

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* 5. Supplier Support - Responsiveness/Approachability

Excellent- reacts immediately when an issue has been identified and works proactively to solve it

Good- reacts within a reasonable timeframe when an issue Is identified and works proactively to solve it

Poor- reacts eventually when an issue is identified and works to solve it

Unacceptable- only reacts when issue is escalated to Sr. Management or Global Account Manager

Additional Comment(s)

Question Title

* 6. Quality of Product/Service (including install and commissioning)

Excellent- no quality issues and drives to improve quality

Good- very infrequent and only minor quality issues

Poor- occasional quality issues

Unacceptable- frequent quality issues

Additional Comment(s)

Question Title

* 7. Ease of contact and flexibility/ Single point of contact

Excellent- easily contacted and available when needed, and have identified single point of contact

Good- usually available, easily contact within normal business hours and frequently accommodates new requests

Poor- Often difficult to get a hold of and/or rarely demonstrates flexibility

Unacceptable-rarely reachable when needed

Additional Comment(s)

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* 8. Takes accountability of supplier challenges/action items

Excellent- takes accountability of problems and proactively resolves them

Good- takes accountability of problems and eventually solves them

Poor- avoids accountability of problems unless demonstrably caused by them

Unacceptable- avoids accountability of problems, seeking to blame others

Additional Comment(s)

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* 9. Health and Safety Environment

Excellent- no H&S or Environment issues and demonstrates a proactive approach to follow policies and procedures

Good- very occasional non-compliance to H&S or Environment, and implement timely corrective action(s)

Poor- occasional H&S or Environment issues which are sometimes repeated

Unacceptable- frequent H&S or Environment issues which are repeated

Additional Comment(s)

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* 10. Working Relationship

Excellent- maintains a good professional working relationship with mutual trust and works as though part of your team

Good- maintains a good professional working relationship with mutual respect and good communication with your team

Poor- maintains a good professional working relationship most of the time but with occasional issues that affect your team

Unacceptable-shows an unprofessional working relationship with frequent issues that affect your team

Additional Comment(s)

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* 11. Value for money-Value of the equipment, spare parts &/or services received in relation to the cost

Excellent- always offers good value for money

Good- always offers reasonable value for money

Poor- does not offer good value for money

Unacceptable- is definitely overcharging for goods/services provided

Additional Comment(s)

Question Title

* 12. After Sales Service:
Quality/skill-set of service technicians and spare parts availability

Excellent-always surpasses expectations

Good-normally meets expectations

Poor- regularly fails to meet expectations

Unacceptable- requires radical improvement

Additional Comment(s)

Question Title

* 13. Sustainability
Are you aware of any sustainability efforts by the supplier, if so, please provide examples in comment box

Yes

Additional Comment(s)

Johnson Controls Supplier Performance Survey 2019

Question Title

* 1. Your name/Site

Question Title

* 2. Region

Question Title

* 3. On time delivery performance.

Question Title

* 4. Orders are delivered accurately and complete

Question Title

* 5. Supplier Support - Responsiveness/Approachability

Question Title

* 6. Quality of Product/Service (including install and commissioning)

Question Title

* 7. Ease of contact and flexibility/ Single point of contact

Question Title

* 8. Takes accountability of supplier challenges/action items

Question Title

* 9. Health and Safety Environment

Question Title

* 10. Working Relationship

Question Title

* 11. Value for money-Value of the equipment, spare parts &/or services received in relation to the cost

Question Title

* 12. After Sales Service:Quality/skill-set of service technicians and spare parts availability

Question Title

* 13. SustainabilityAre you aware of any sustainability efforts by the supplier, if so, please provide examples in comment box

Question Title

* 14. Please use space below for additional relevant feedback:

* 12. After Sales Service:
Quality/skill-set of service technicians and spare parts availability

* 13. Sustainability
Are you aware of any sustainability efforts by the supplier, if so, please provide examples in comment box