It's Not Fine - campaign to stop unfair parking charges on private land Survey

Please tell us about the charge

Citizens Advice Scotland has launched a campaign on unfair charges for parking on private land. The campaign aims to raise awareness of consumer rights, and highlight bad practice.

Citizens advice bureaux across Scotland have seen clients with complaints in this area. Usually, they have been harshly penalised for parking in supermarket, garden centre and other private car parks, and often harassed by the companies who operate the car parks.

We want to raise awareness of this issue to help people understand what's fair and what's not fair when it comes to parking charges on private land. If you have been affected by this issue, please fill in this short survey.

More information on the campaign and what to do if you have been charged unfairly can be found at the end of the survey.

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1.What was the name of the parking company from which you received a parking charge?(Required.)

Other (please specify)

3.Where was the car park? Please let us know the store and / or town, city, etc.(Required.)

4.Citizens Advice Scotland may share details of any breaches made by the parking company with Trading Standards. If you agree to allowing us to do this, please select which local authority area the car park is in.

5.Please tell us your story including any details which you think important.

6.Did the letter from the parking company or a debt collector say any of the following?(Required.)

Reference the Protection of Freedoms Act 2012

Your credit rating would be affected if you did not pay

You would receive County Court Judgements (also known as CCJs)

Bailiffs might attend to seize goods at your home/business

The charge was called a "fine" or "penalty"

None of the above