Healthworks Redcliffe 2011 Survey

We want to know what you want! Healthworks is the members club, for the members. Tell us the good and the bad, its the only way we can keep getting better. From feedback and comments received recently we have made the following survey to help us make the right decisions for you club. Please complete here or simply go to the Redcliffe page online to complete the survey. www.healthworksfitness.com.au/HealthworksPeninsula.htm

1. Name

Name

2. Rate Our Staff on how they perform their daily duties

	Poor	Average	Good	Great
Greeting Members	*Rate Our Staff on how they perform their daily duties Greeting Members Poor	Greeting Members Average	Greeting Members Good	Greeting Members Great
Club Knowledge	Club Knowledge Poor	Club Knowledge Average	Club Knowledge Good	Club Knowledge Great
Excercise Knowledge & Assistance	Excercise Knowledge & Assistance Poor	Excercise Knowledge & Assistance Average	Excercise Knowledge & Assistance Good	Excercise Knowledge & Assistance Great
Cleaning	Cleaning Poor	Cleaning Average	Cleaning Good	Cleaning Great
Customer service, helping you out	Customer service, helping you out Poor	Customer service, helping you out Average	Customer service, helping you out Good	Customer service, helping you out Great

Extra comments welcome

3. Rate our clubs Cleanliness

	Poor	Average	Good	Great	N/A
Cardio Area	*Rate our clubs Cleanliness Cardio Area Poor	Cardio Area Average	Cardio Area Good	Cardio Area Great	Cardio Area N/A
Weights Area	Weights Area Poor	Weights Area Average	Weights Area Good	Weights Area Great	Weights Area N/A
Group Excercise Room	Group Excercise Room Poor	Group Excercise Room Average	Group Excercise Room Good	Group Excercise Room Great	Group Excercise Room N/A
Boxing Room	Boxing Room Poor	Boxing Room Average	Boxing Room Good	Boxing Room Great	Boxing Room N/A
Spin Room	Spin Room Poor	Spin Room Average	Spin Room Good	Spin Room Great	Spin Room N/A
Change Rooms	Change Rooms Poor	Change Rooms Average	Change Rooms Good	Change Rooms Great	Change Rooms N/A
Creche	Creche Poor	Creche Average	Creche Good	Creche Great	Creche N/A
Sauna	Sauna Poor	Sauna Average	Sauna Good	Sauna Great	Sauna N/A

4. With our mid morning classes would you prefer classes start prior to 9.30 or 9.30 and after?

With our mid morning classes would you prefer classes start prior to 9.30 or 9.30 and after? 9

9.30 or after

N/A

5. If we put an extra mid morning class on, which class would you prefer?

If we put an extra mid morning class on, which class would you prefer? Boxing/Circuit

Spin

Zumba

Other (please specify)

6. Give us feedback on our opening hours - would you like to see any of the following changes and would you pay a once off fee for 24 hour access security tag. (please note 24 hr access would be to a limited facility like other 24 hour clubs, not full facility)

	Yes	No
5am Opening	*Give us feedback on our opening hours - would you like to see any of the following changes and would you pay a once off fee for 24 hour access security tag. (please note 24 hr access would be to a limited facility like other 24 hour clubs, not full facility) 5am Opening Yes	5am Opening No
24 hour access (fee would apply)	24 hour access (fee would apply) Yes	24 hour access (fee would apply) No
N/A	N/A Yes	N/A No

7. Would you like to see a ladies only training area, or an 'express training area' that was non intimidating for beginners, females, weightloss clients, elderly, and children.

Would you like to see a ladies only training area, or an 'express training area' that was non intimidating for beginners, females, weightloss clients, elderly, and children. Female only

Express room

Just bigger of the same

8. Would you like to have sports and remedial massage available at the club? If yes what do you view a reasonable price for massage?

Would you like to have sports and remedial massage available at the club? If yes what do you view a reasonable price for massage? No

Yes $60/hr

Yes $65/hr

Yes $70/hr

Yes $75/hr

9. If you could add 1 piece of equipment to the club what would it be?

If you could add 1 piece of equipment to the club what would it be? Cardio

Strength

Group Excercise

Boxing

Creche

Stretch

Change Rooms

please specify

Thank you for taking the survey, we look forward to sharing the results and making changes with you soon.

Healthworks Redcliffe 2011

Healthworks 2011 Full Club Survey