HSH User Survey_Market Trends

Please take a moment to share your thoughts about our Web site. The feedback you provide will help us enhance the site to serve you better in the future.

1. Why do you usually visit HSH.com?

Why do you usually visit HSH.com? Looking for current mortgage rates

Looking for historical mortgage data

Mortgage information and other articles

Looking for information about a specific lender

Mortgage calculators

Latest mortgage news

Latest ARM Index information

Other (please specify)

2. Which best describes you?

Which best describes you? Homebuyer/Homeowner

Real estate professional

Media journalist

Business owner

Banking professional

Mortgage lender or broker

Other (please specify)

3. How do you usually reach the HSH web site?

How do you usually reach the HSH web site? From a search engine

From a link on another web site

From an e-mail

From my bookmarks

Typed the address directly into my browser

Other (please specify)

4. How often do you visit HSH.com?

How often do you visit HSH.com? Very regularly; more than twice a month

Regularly; about once a month

Occasionally; visited once or twice before

This is the first time

5. Please rate the website on the website on the following aspects:

	Very good	Good	Neither good nor poor	Poor	Very poor
Ease of use of the site	Please rate the website on the website on the following aspects: Ease of use of the site Very good	Ease of use of the site Good	Ease of use of the site Neither good nor poor	Ease of use of the site Poor	Ease of use of the site Very poor
Attractiveness of design/appearance	Attractiveness of design/appearance Very good	Attractiveness of design/appearance Good	Attractiveness of design/appearance Neither good nor poor	Attractiveness of design/appearance Poor	Attractiveness of design/appearance Very poor
Accurate and up to date information	Accurate and up to date information Very good	Accurate and up to date information Good	Accurate and up to date information Neither good nor poor	Accurate and up to date information Poor	Accurate and up to date information Very poor

6. On a scale of 1 to 10, how likely are you to recommend HSH.com to your friends and colleagues?

	1 (very unlikely)	2	3	4	5	6	7	8	9	10 (highly likely)
Likely to recommend to friends/colleagues	On a scale of 1 to 10, how likely are you to recommend HSH.com to your friends and colleagues? Likely to recommend to friends/colleagues 1 (very unlikely)	Likely to recommend to friends/colleagues 2	Likely to recommend to friends/colleagues 3	Likely to recommend to friends/colleagues 4	Likely to recommend to friends/colleagues 5	Likely to recommend to friends/colleagues 6	Likely to recommend to friends/colleagues 7	Likely to recommend to friends/colleagues 8	Likely to recommend to friends/colleagues 9	Likely to recommend to friends/colleagues 10 (highly likely)