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Market Research for High Speed Broadband
1.
Sea Space, Hastings Borough Council and business community partners are conducting research into businesses’ current broadband use and anticipated future requirements. The results will help local authorities and internet providers to plan improved services to meet demand.
This is your opportunity to give us feedback on your current broadband use and what your business is likely to need in the future.
The survey is anonymous – we need only your postcode. There are 20 questions which should take no more than 10 minutes to complete.
The survey closes on 16th March 2010, so we would appreciate your early response. Please feel free to forward this to other businesses in the area.
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1
. Is your organisation a
Is your organisation a
PLC
Ltd Company
LLP
Partnership without limited liability
Sole Trader
Social Enterprise
Charity
Public sector organisation
Other (please specify)
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2
. What is your location
What is your location
ZIP/Postal Code:
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3
. Which commercial sector describes your organisation?
Which commercial sector describes your organisation?
Manufacturing & Engineering
Environmental & Construction
Tourism, Retail & Catering
Finance & Business Activities
Infomation & Communication Technology
Creative Industries
Digital Media
Transport and distribution
Public Administration, Health & Education
Other (please specify)
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4
. Where do you work from? (Tick all that apply)
Where do you work from? (Tick all that apply)
Home
Office
Retail premises
Studio
Workshop (including factories, garages etc)
Other (please specify)
5
. What is the size and main function of each of your business sites in the area? (Please tick all that apply)
1 to 10 square metres
11 to 50 square metres
51 to 150 square metres
151 to 1,000 square metres
More than 1,000 square metres
Home
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What is the size and main function of each of your business sites in the area? (Please tick all that apply) Home 1 to 10 square metres
Home 11 to 50 square metres
Home 51 to 150 square metres
Home 151 to 1,000 square metres
Home More than 1,000 square metres
Office
Office 1 to 10 square metres
Office 11 to 50 square metres
Office 51 to 150 square metres
Office 151 to 1,000 square metres
Office More than 1,000 square metres
Retail premises
Retail premises 1 to 10 square metres
Retail premises 11 to 50 square metres
Retail premises 51 to 150 square metres
Retail premises 151 to 1,000 square metres
Retail premises More than 1,000 square metres
Workshop (including factories and garages etc)
Workshop (including factories and garages etc) 1 to 10 square metres
Workshop (including factories and garages etc) 11 to 50 square metres
Workshop (including factories and garages etc) 51 to 150 square metres
Workshop (including factories and garages etc) 151 to 1,000 square metres
Workshop (including factories and garages etc) More than 1,000 square metres
Studio
Studio 1 to 10 square metres
Studio 11 to 50 square metres
Studio 51 to 150 square metres
Studio 151 to 1,000 square metres
Studio More than 1,000 square metres
Other (Please specify in text box below)
Other (Please specify in text box below) 1 to 10 square metres
Other (Please specify in text box below) 11 to 50 square metres
Other (Please specify in text box below) 51 to 150 square metres
Other (Please specify in text box below) 151 to 1,000 square metres
Other (Please specify in text box below) More than 1,000 square metres
Other (please describe)
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6
. How many people are employed on each of your business sites? (Please tick all that apply)
1 to 5
6 to 10
11 to 50
51 to 250
More than 250
Site 1
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How many people are employed on each of your business sites? (Please tick all that apply) Site 1 1 to 5
Site 1 6 to 10
Site 1 11 to 50
Site 1 51 to 250
Site 1 More than 250
Site 2
Site 2 1 to 5
Site 2 6 to 10
Site 2 11 to 50
Site 2 51 to 250
Site 2 More than 250
Site 3
Site 3 1 to 5
Site 3 6 to 10
Site 3 11 to 50
Site 3 51 to 250
Site 3 More than 250
Site 4
Site 4 1 to 5
Site 4 6 to 10
Site 4 11 to 50
Site 4 51 to 250
Site 4 More than 250
Site 5
Site 5 1 to 5
Site 5 6 to 10
Site 5 11 to 50
Site 5 51 to 250
Site 5 More than 250
If more than 5 sites please enter details
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7
. What percentage of your employees:
What percentage of your employees:
Work from home via broadband and telephone? (%)
Could work from home if high speed broadband was available? (%)
Are knowledge workers (people whose work entails complex thought and/or processes that require ICT use)? (%)
8
. What was your turnover for your last accounting period?
What was your turnover for your last accounting period?
Under £100,000 pa
£100,001 to £500,000 pa
£500,001 to £1 million
£1 million to £5 million
More than £5 million
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9
. How do you communicate electronically with other parts of your organisation on different sites? (Please tick all that apply)
How do you communicate electronically with other parts of your organisation on different sites? (Please tick all that apply)
Phone or fax, never email
email though an ISP
As part of a Virtual Private Network
As part of our organisation's dedicated network
VOIP or video conferencing
Other (please show in text box below)
Other
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10
. How do you communicate with your customers and suppliers? (Please tick all that apply)
Customers
Suppliers
Face-to-face
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How do you communicate with your customers and suppliers? (Please tick all that apply) Face-to-face Customers
Face-to-face Suppliers
Phone and fax only, I don't use email
Phone and fax only, I don't use email Customers
Phone and fax only, I don't use email Suppliers
Email through an ISP
Email through an ISP Customers
Email through an ISP Suppliers
As part of a Virtual Private Network
As part of a Virtual Private Network Customers
As part of a Virtual Private Network Suppliers
As part of an eBusiness model
As part of an eBusiness model Customers
As part of an eBusiness model Suppliers
As part of of our company's private network
As part of of our company's private network Customers
As part of of our company's private network Suppliers
VOIP or video conferencing
VOIP or video conferencing Customers
VOIP or video conferencing Suppliers
Through our website, which acts as a brochure
Through our website, which acts as a brochure Customers
Through our website, which acts as a brochure Suppliers
Through our website which carries complex information, video or music
Through our website which carries complex information, video or music Customers
Through our website which carries complex information, video or music Suppliers
Other (please also complete text box below)
Other (please also complete text box below) Customers
Other (please also complete text box below) Suppliers
Other
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11
. How do you expect your organisation to perform in the next two years?
How do you expect your organisation to perform in the next two years?
To grow turnover by more than 10%
To grow turnover by less than 10%
To keep a similar turnover
To decrease in turnover
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12
. How much will you depend upon high speed broadband to achieve your business plans
How much will you depend upon high speed broadband to achieve your business plans
Heavily dependent, it is how we do business
Important but not heavily dependent
Fairly important
Not important at all
13
. Is your broadband connection:
Is your broadband connection:
ADSL (Your upload speeds are slower than your fast download speeds)
SDSL (Both the upload and download speeds are at the same speed)
Don't know
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14
. How fast is the broadband your business has access to now, and what is in your business plan for the future?
Do not have broadband
<2 Mbps
>2 Mbps but <5 Mbps
>5 Mbps <8 Mbps
>8 Mbps but <100 Mbps
Over 100 Mbps
Present situation
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How fast is the broadband your business has access to now, and what is in your business plan for the future? Present situation Do not have broadband
Present situation <2 Mbps
Present situation >2 Mbps but <5 Mbps
Present situation >5 Mbps <8 Mbps
Present situation >8 Mbps but <100 Mbps
Present situation Over 100 Mbps
Within the next 12 months
Within the next 12 months Do not have broadband
Within the next 12 months <2 Mbps
Within the next 12 months >2 Mbps but <5 Mbps
Within the next 12 months >5 Mbps <8 Mbps
Within the next 12 months >8 Mbps but <100 Mbps
Within the next 12 months Over 100 Mbps
From 12 months to 18 months
From 12 months to 18 months Do not have broadband
From 12 months to 18 months <2 Mbps
From 12 months to 18 months >2 Mbps but <5 Mbps
From 12 months to 18 months >5 Mbps <8 Mbps
From 12 months to 18 months >8 Mbps but <100 Mbps
From 12 months to 18 months Over 100 Mbps
Situation at 2 years
Situation at 2 years Do not have broadband
Situation at 2 years <2 Mbps
Situation at 2 years >2 Mbps but <5 Mbps
Situation at 2 years >5 Mbps <8 Mbps
Situation at 2 years >8 Mbps but <100 Mbps
Situation at 2 years Over 100 Mbps
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15
. Who provides your broadband service and how much does it cost per year?
Less than £240
£241 to £500
£501 to £1,000
£1,001 to £2,500
£2,501 to £5,000
More than £5,000
BT
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Who provides your broadband service and how much does it cost per year? BT Less than £240
BT £241 to £500
BT £501 to £1,000
BT £1,001 to £2,500
BT £2,501 to £5,000
BT More than £5,000
AOL
AOL Less than £240
AOL £241 to £500
AOL £501 to £1,000
AOL £1,001 to £2,500
AOL £2,501 to £5,000
AOL More than £5,000
Bulldog
Bulldog Less than £240
Bulldog £241 to £500
Bulldog £501 to £1,000
Bulldog £1,001 to £2,500
Bulldog £2,501 to £5,000
Bulldog More than £5,000
O2/Be
O2/Be Less than £240
O2/Be £241 to £500
O2/Be £501 to £1,000
O2/Be £1,001 to £2,500
O2/Be £2,501 to £5,000
O2/Be More than £5,000
Sky/Easynet
Sky/Easynet Less than £240
Sky/Easynet £241 to £500
Sky/Easynet £501 to £1,000
Sky/Easynet £1,001 to £2,500
Sky/Easynet £2,501 to £5,000
Sky/Easynet More than £5,000
Talk Talk
Talk Talk Less than £240
Talk Talk £241 to £500
Talk Talk £501 to £1,000
Talk Talk £1,001 to £2,500
Talk Talk £2,501 to £5,000
Talk Talk More than £5,000
Other (please complete text box below)
Other (please complete text box below) Less than £240
Other (please complete text box below) £241 to £500
Other (please complete text box below) £501 to £1,000
Other (please complete text box below) £1,001 to £2,500
Other (please complete text box below) £2,501 to £5,000
Other (please complete text box below) More than £5,000
Other (please specify)
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16
. How many computers are connected to broadband on your main site?
How many computers are connected to broadband on your main site?
1 only
2 to 5
6 to 10
More than 10
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17
. Some applications require high speed broadband to work satisfactorily. Which do you use now and which do you plan to use in 2 years?
At present
In 2 years time
No broadband dependent applications
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Some applications require high speed broadband to work satisfactorily. Which do you use now and which do you plan to use in 2 years? No broadband dependent applications At present
No broadband dependent applications In 2 years time
Video streaming or conferencing
Video streaming or conferencing At present
Video streaming or conferencing In 2 years time
eCommerce (online trading)
eCommerce (online trading) At present
eCommerce (online trading) In 2 years time
Online collaboration (joint working & sharing information)
Online collaboration (joint working & sharing information) At present
Online collaboration (joint working & sharing information) In 2 years time
File Sharing
File Sharing At present
File Sharing In 2 years time
Hosting applications (online software/ served solutions/ cloud computing)
Hosting applications (online software/ served solutions/ cloud computing) At present
Hosting applications (online software/ served solutions/ cloud computing) In 2 years time
Hosting websites
Hosting websites At present
Hosting websites In 2 years time
Online accounting
Online accounting At present
Online accounting In 2 years time
Real time data back-up
Real time data back-up At present
Real time data back-up In 2 years time
Remote monitoring
Remote monitoring At present
Remote monitoring In 2 years time
Network convergence (voice and data)
Network convergence (voice and data) At present
Network convergence (voice and data) In 2 years time
Bandwidth delivery of primary IP services
Bandwidth delivery of primary IP services At present
Bandwidth delivery of primary IP services In 2 years time
Multimedia applications with digital content
Multimedia applications with digital content At present
Multimedia applications with digital content In 2 years time
Remote access to networks & teleworking
Remote access to networks & teleworking At present
Remote access to networks & teleworking In 2 years time
Other broadband dependent services (please detail in the "other" box below
Other broadband dependent services (please detail in the "other" box below At present
Other broadband dependent services (please detail in the "other" box below In 2 years time
Other (please specify)
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18
. How would a breakdown of, say, one hour in broadband affect you business?
How would a breakdown of, say, one hour in broadband affect you business?
Very badly, we depend on 24hr connectivity for e trading or vital processes
Badly, we depend on broadband during normal, daylight, office hours
An inconvenience but tolerable if only one hour
Not really a problem, we can easily catch up
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19
. Would insufficient bandwidth (lack of high speed broadband) prove a barrier to your future investment in the area?
Would insufficient bandwidth (lack of high speed broadband) prove a barrier to your future investment in the area?
No
Yes
If yes please explain more fully
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20
. Do you believe that high speed broadband will improve your business over the next 2 years?
Do you believe that high speed broadband will improve your business over the next 2 years?
No
Yes
If yes please tell us how
Thank you for taking the time to complete this broadband survey. We are also having an event on 31st March to provide information on the research results.
After this date the results will be downloadable from the Sea Space website. Please feel free to forward this to other businesses in the area. Copy and paste the URL for the survey, which is http://www.surveymonkey.com/s/hbbroadband
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