Haleys Tire Customer Survey

We appreciate your participation in our survey. When you complete it online, we will give you a $20 coupon toward a future visit. Please visit www.acadiabiz.com and click on the Haleys logo. If you don't have computer access, we still want to hear from you, but if you do have access to the Web, please complete online. Survey must be completed to qualify for coupon. Offer expires 3/30/2010. Coupons will be mailed upon completion of the survey period.
Also, be sure to sign up for our new monthly email and text messaging service. Receive coupons each month, helpful tips, and more!

1. The first time we did business with Haleys was

The first time we did business with Haleys was Within the last year

Within the last 2 years

Within the last 5 years

Within the last 10 years

More than 10 years ago

*
2. The last time we did business with Haleys was approximately

The last time we did business with Haleys was approximately Within 30 days

Within 90 days

Within 6 mos

Within 12 mos.

More than 12 mos ago

*
3. We have the following cars in our family

We have the following cars in our family Makes
Models
Years
Approx mileages

4. We prefer to use Haleys for the following services

	Always	Mostly	Sometimes	Rarely	Never
Oil changes	*We prefer to use Haleys for the following services Oil changes Always	Oil changes Mostly	Oil changes Sometimes	Oil changes Rarely	Oil changes Never
Tires	Tires Always	Tires Mostly	Tires Sometimes	Tires Rarely	Tires Never
Alignments	Alignments Always	Alignments Mostly	Alignments Sometimes	Alignments Rarely	Alignments Never
Brakes	Brakes Always	Brakes Mostly	Brakes Sometimes	Brakes Rarely	Brakes Never
Preventive Maintenance	Preventive Maintenance Always	Preventive Maintenance Mostly	Preventive Maintenance Sometimes	Preventive Maintenance Rarely	Preventive Maintenance Never
Engine Diagnostics	Engine Diagnostics Always	Engine Diagnostics Mostly	Engine Diagnostics Sometimes	Engine Diagnostics Rarely	Engine Diagnostics Never
Shocks/Struts	Shocks/Struts Always	Shocks/Struts Mostly	Shocks/Struts Sometimes	Shocks/Struts Rarely	Shocks/Struts Never

Other (please specify)

5. If you don't bring your car to Haley's, what are the primary reasons for seeking service elsewhere?

If you don't bring your car to Haley's, what are the primary reasons for seeking service elsewhere?

6. My top 3 priorities in choosing where to have my car serviced are based upon

	Quality of Service	Quality of Products	Quality of Staff	Location	Appt Availability	Overall Convenience	Price	Other
First Priority	*My top 3 priorities in choosing where to have my car serviced are based upon First Priority Quality of Service	First Priority Quality of Products	First Priority Quality of Staff	First Priority Location	First Priority Appt Availability	First Priority Overall Convenience	First Priority Price	First Priority Other
Second Priority	Second Priority Quality of Service	Second Priority Quality of Products	Second Priority Quality of Staff	Second Priority Location	Second Priority Appt Availability	Second Priority Overall Convenience	Second Priority Price	Second Priority Other
Third Priority	Third Priority Quality of Service	Third Priority Quality of Products	Third Priority Quality of Staff	Third Priority Location	Third Priority Appt Availability	Third Priority Overall Convenience	Third Priority Price	Third Priority Other

Other (please specify)

7. When we don't use Haleys, we most frequently use

When we don't use Haleys, we most frequently use Sullivan VIP Town Fair Dealer	Local Independent Garage Sears Tire Warehouse Discount Tire	Walmart BJs Other
Other (please specify)

8. The primary reason we use the above checked over Haleys is because

The primary reason we use the above checked over Haleys is because

9. We prefer Haleys over other shops for the following reasons

We prefer Haleys over other shops for the following reasons

10. You make it convenient for me to have my car serviced with you

You make it convenient for me to have my car serviced with you Always

Mostly

Sometimes

Rarely

Never

11. You communicate with me clearly and effectively

You communicate with me clearly and effectively Always

Mostly

Sometimes

Rarely

Never

12. Your showroom staff is competent and knowledgeable about my car and its service needs

Your showroom staff is competent and knowledgeable about my car and its service needs Always

Mostly

Sometimes

Rarely

Never

13. You are respectful and sensitive to my needs as a customer

You are respectful and sensitive to my needs as a customer Always

Mostly

Sometimes

Rarely

Never

14. Your technicians deliver quality workmanship

Your technicians deliver quality workmanship Always

Mostly

Sometimes

Rarely

Never

15. You make it easy for me to do business with you

You make it easy for me to do business with you Always

Mostly

Sometimes

Rarely

Never

16. My appointments are on schedule when I arrive

My appointments are on schedule when I arrive Always

Mostly

Sometimes

Rarely

Never

17. The work is completed within the time promised

The work is completed within the time promised Always

Mostly

Sometimes

Rarely

Never

18. I have full confidence in Haleys showroom staff and their knowledge of products and service

I have full confidence in Haleys showroom staff and their knowledge of products and service Always

Most of the time

Sometimes

Rarely

Never

19. I have full confidence in the ability of Haleys technicians

I have full confidence in the ability of Haleys technicians Always

Mostly

Sometimes

Rarely

Never

20. The most important things Haleys should be doing to keep me as a customer are

The most important things Haleys should be doing to keep me as a customer are

21. The most important things Haleys could do to improve my customer experience are

The most important things Haleys could do to improve my customer experience are

22. Overall, I would grade my experience with Haleys compared to my other automotive service choices:

Overall, I would grade my experience with Haleys compared to my other automotive service choices: A (excellent)

B (very good)

C (average)

D (Poor)

23. Additional Comments

Additional Comments

*
24. Please complete to receive your coupon

Please complete to receive your coupon Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Cell Phone Number:

25. I would like to receive your monthly email newsletter offering

I would like to receive your monthly email newsletter offering Yes

No thanks

26. I would like to join your text message coupon club

I would like to join your text message coupon club Yes

No

Haleys Tire Customer Survey

1. Default Section

1. The first time we did business with Haleys was

*2. The last time we did business with Haleys was approximately

*3. We have the following cars in our family

4. We prefer to use Haleys for the following services

5. If you don't bring your car to Haley's, what are the primary reasons for seeking service elsewhere?

6. My top 3 priorities in choosing where to have my car serviced are based upon

7. When we don't use Haleys, we most frequently use

8. The primary reason we use the above checked over Haleys is because

9. We prefer Haleys over other shops for the following reasons

10. You make it convenient for me to have my car serviced with you

11. You communicate with me clearly and effectively

12. Your showroom staff is competent and knowledgeable about my car and its service needs

13. You are respectful and sensitive to my needs as a customer

14. Your technicians deliver quality workmanship

15. You make it easy for me to do business with you

16. My appointments are on schedule when I arrive

17. The work is completed within the time promised

18. I have full confidence in Haleys showroom staff and their knowledge of products and service

19. I have full confidence in the ability of Haleys technicians

20. The most important things Haleys should be doing to keep me as a customer are

21. The most important things Haleys could do to improve my customer experience are

22. Overall, I would grade my experience with Haleys compared to my other automotive service choices:

23. Additional Comments

*24. Please complete to receive your coupon

25. I would like to receive your monthly email newsletter offering

26. I would like to join your text message coupon club

*
2. The last time we did business with Haleys was approximately

*
3. We have the following cars in our family

*
24. Please complete to receive your coupon