Haleys Tire Customer Survey
 

1. Default Section

 
We appreciate your participation in our survey. When you complete it online, we will give you a $20 coupon toward a future visit. Please visit www.acadiabiz.com and click on the Haleys logo. If you don't have computer access, we still want to hear from you, but if you do have access to the Web, please complete online. Survey must be completed to qualify for coupon. Offer expires 3/30/2010. Coupons will be mailed upon completion of the survey period.
Also, be sure to sign up for our new monthly email and text messaging service. Receive coupons each month, helpful tips, and more!

1. The first time we did business with Haleys was

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2. The last time we did business with Haleys was approximately

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3. We have the following cars in our family

4. We prefer to use Haleys for the following services

 AlwaysMostlySometimesRarelyNever
Oil changes
Tires
Alignments
Brakes
Preventive Maintenance
Engine Diagnostics
Shocks/Struts

5. If you don't bring your car to Haley's, what are the primary reasons for seeking service elsewhere?

6. My top 3 priorities in choosing where to have my car serviced are based upon

 Quality of ServiceQuality of ProductsQuality of StaffLocationAppt AvailabilityOverall ConveniencePriceOther
First Priority
Second Priority
Third Priority

7. When we don't use Haleys, we most frequently use

8. The primary reason we use the above checked over Haleys is because

9. We prefer Haleys over other shops for the following reasons

10. You make it convenient for me to have my car serviced with you

11. You communicate with me clearly and effectively

12. Your showroom staff is competent and knowledgeable about my car and its service needs

13. You are respectful and sensitive to my needs as a customer

14. Your technicians deliver quality workmanship

15. You make it easy for me to do business with you

16. My appointments are on schedule when I arrive

17. The work is completed within the time promised

18. I have full confidence in Haleys showroom staff and their knowledge of products and service

19. I have full confidence in the ability of Haleys technicians

20. The most important things Haleys should be doing to keep me as a customer are

21. The most important things Haleys could do to improve my customer experience are

22. Overall, I would grade my experience with Haleys compared to my other automotive service choices:

23. Additional Comments

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24. Please complete to receive your coupon

25. I would like to receive your monthly email newsletter offering

26. I would like to join your text message coupon club

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