2019-20 Group Transport Impact Survey

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* 1. When did you/your group start using our transport?

Less than 1 year ago

1-2 years ago

3-5 years ago

More than 5 years ago

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* 2. In which area do you use our transport services? (Select one)

Bristol

Hackney

Haringey

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* 3. What type of transport do you most often use?

Group transport

GOAL/ Connect Hackney (Aging Better)

Hackney Library Bus (Books Together)

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* 4. In the last year, has using our transport services (e.g Group Transport or Join, Book, Drive) helped you to:
(Please think about yourself as an individual, not your group as a whole)

	Yes, improved since last year	Stayed the same as last year	No, worse since last year	N/A or Don't Know
Be sociable e.g. physically meeting with friends, family, going out for coffee etc.	Be sociable e.g. physically meeting with friends, family, going out for coffee etc. Yes, improved since last year	Be sociable e.g. physically meeting with friends, family, going out for coffee etc. Stayed the same as last year	Be sociable e.g. physically meeting with friends, family, going out for coffee etc. No, worse since last year	Be sociable e.g. physically meeting with friends, family, going out for coffee etc. N/A or Don't Know
Feel connected to others	Feel connected to others Yes, improved since last year	Feel connected to others Stayed the same as last year	Feel connected to others No, worse since last year	Feel connected to others N/A or Don't Know
Feel less lonely	Feel less lonely Yes, improved since last year	Feel less lonely Stayed the same as last year	Feel less lonely No, worse since last year	Feel less lonely N/A or Don't Know
Get out and about	Get out and about Yes, improved since last year	Get out and about Stayed the same as last year	Get out and about No, worse since last year	Get out and about N/A or Don't Know
Access my local facilities e.g. shops, culture, religion, doctors	Access my local facilities e.g. shops, culture, religion, doctors Yes, improved since last year	Access my local facilities e.g. shops, culture, religion, doctors Stayed the same as last year	Access my local facilities e.g. shops, culture, religion, doctors No, worse since last year	Access my local facilities e.g. shops, culture, religion, doctors N/A or Don't Know
Be Independent e.g. I don't need to rely on people for lifts	Be Independent e.g. I don't need to rely on people for lifts Yes, improved since last year	Be Independent e.g. I don't need to rely on people for lifts Stayed the same as last year	Be Independent e.g. I don't need to rely on people for lifts No, worse since last year	Be Independent e.g. I don't need to rely on people for lifts N/A or Don't Know
Be Confident e.g. to get around on your own or travel independently	Be Confident e.g. to get around on your own or travel independently Yes, improved since last year	Be Confident e.g. to get around on your own or travel independently Stayed the same as last year	Be Confident e.g. to get around on your own or travel independently No, worse since last year	Be Confident e.g. to get around on your own or travel independently N/A or Don't Know
Feel healthy e.g. by getting out and doing some exercise, not just staying at home	Feel healthy e.g. by getting out and doing some exercise, not just staying at home Yes, improved since last year	Feel healthy e.g. by getting out and doing some exercise, not just staying at home Stayed the same as last year	Feel healthy e.g. by getting out and doing some exercise, not just staying at home No, worse since last year	Feel healthy e.g. by getting out and doing some exercise, not just staying at home N/A or Don't Know
Feel like part of my community	Feel like part of my community Yes, improved since last year	Feel like part of my community Stayed the same as last year	Feel like part of my community No, worse since last year	Feel like part of my community N/A or Don't Know
Be active in my community e.g. volunteering	Be active in my community e.g. volunteering Yes, improved since last year	Be active in my community e.g. volunteering Stayed the same as last year	Be active in my community e.g. volunteering No, worse since last year	Be active in my community e.g. volunteering N/A or Don't Know
Better cope with life’s up and downs	Better cope with life’s up and downs Yes, improved since last year	Better cope with life’s up and downs Stayed the same as last year	Better cope with life’s up and downs No, worse since last year	Better cope with life’s up and downs N/A or Don't Know
Be satisfied with my life e.g. generally feeling better about things	Be satisfied with my life e.g. generally feeling better about things Yes, improved since last year	Be satisfied with my life e.g. generally feeling better about things Stayed the same as last year	Be satisfied with my life e.g. generally feeling better about things No, worse since last year	Be satisfied with my life e.g. generally feeling better about things N/A or Don't Know

Other (please specify)

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* 5. In the last year, how easy have you found it to book and access our services?

Less easy than last year

Stayed the same as last year

Easier than last year

N/A or Don't Know

Less easy than last year

Stayed the same as last year

Easier than last year

N/A or Don't Know

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* 6. In the last year, have you felt able to comment on, compliment or complain about the transport services?

Yes

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* 7. How would you best describe the type of group you are? (Select one)

Arts

Black, Asian and Minority Ethnic (BAME)

Disability organisation

Environmental

Faith

Health

Housing/homelessness

Lesbian/Gay/Bisexual/ Transsexual

Mental Health

Older people

School/College

Self-help/support

Single parents

Sports

Tenants / Residents association

Training

Women’s

Young people

Other (please specify)

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* 8. Over the past year, what has been the MAIN purpose of the group's trips ? Please select just ONE option only:

Attending a day centre, lunch clubs or other location where Group Members can receive services

Meeting with friends and family

Going to the shops, post office, bank, council, etc.

Attending cultural, sport, recreational, and other activities

Attending religious services

Accessing health services (doctor, hospital, chemist, etc.)

Going to a place of training or education

Prefer not to say

Other (please specify)

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* 9. Why does the group use our services? (Select all that apply)

Value for money

Accessible vehicles

Easy to use

So our group can travel together

Availability of drivers

Option for self-drive

No real alternative

Other (please specify)

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* 10. What is your main role in the group?

Member of Group / Service User

Volunteer

Trustee

Staff

Other (please specify)

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* 11. Please indicate all of the following that apply to you as an individual (not your group as a whole).

Limited mobility

Disability

Temporary health issues

Permanent health issues

Prefer not to say

Other (please specify)

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* 12. Please provide the postcode where your group is based (in format BS1 5RB or BS23 1JT) (OPTIONAL)

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* 13. Please let us know if you have any other comments or thoughts about the service:

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* 14. Name of group (optional)

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* 15. Contact phone number (optional)

THANK YOU
for taking the time to complete this survey. Without your input, we could not deliver these services.

Understanding how we use this data

We do not collect any identifying information such as IP address or email address, so all results are anonymous, unless you choose to provide your postcode, name and contact details.
The data you submit will be used to produce our Social Impact report. We use numbers only. We never publish any personal information
For your security, your data is never shared with other third parties

If you would like us to respond to any comments you have made, please leave your contact details below. This is optional.

Question Title

* 1. When did you/your group start using our transport?

Question Title

* 2. In which area do you use our transport services? (Select one)

Question Title

* 3. What type of transport do you most often use?

Question Title

* 4. In the last year, has using our transport services (e.g Group Transport or Join, Book, Drive) helped you to: (Please think about yourself as an individual, not your group as a whole)

Question Title

* 5. In the last year, how easy have you found it to book and access our services?

Question Title

* 6. In the last year, have you felt able to comment on, compliment or complain about the transport services?

Question Title

* 7. How would you best describe the type of group you are? (Select one)

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* 8. Over the past year, what has been the MAIN purpose of the group's trips ? Please select just ONE option only:

Question Title

* 9. Why does the group use our services? (Select all that apply)

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* 10. What is your main role in the group?

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* 11. Please indicate all of the following that apply to you as an individual (not your group as a whole).

Question Title

* 12. Please provide the postcode where your group is based (in format BS1 5RB or BS23 1JT) (OPTIONAL)

Question Title

* 13. Please let us know if you have any other comments or thoughts about the service:

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* 14. Name of group (optional)

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* 15. Contact phone number (optional)

* 4. In the last year, has using our transport services (e.g Group Transport or Join, Book, Drive) helped you to:
(Please think about yourself as an individual, not your group as a whole)