Gosschalks Solicitors - Client Satisfaction Survey

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	Excellent	Good	Average	Poor	N/A
Did we reply to enquiries and correspondence quickly?	Did we reply to enquiries and correspondence quickly? Excellent	Did we reply to enquiries and correspondence quickly? Good	Did we reply to enquiries and correspondence quickly? Average	Did we reply to enquiries and correspondence quickly? Poor	Did we reply to enquiries and correspondence quickly? N/A
Did we keep you informed on progress throughout?	Did we keep you informed on progress throughout? Excellent	Did we keep you informed on progress throughout? Good	Did we keep you informed on progress throughout? Average	Did we keep you informed on progress throughout? Poor	Did we keep you informed on progress throughout? N/A
Did we follow your instructions to your satisfaction?	Did we follow your instructions to your satisfaction? Excellent	Did we follow your instructions to your satisfaction? Good	Did we follow your instructions to your satisfaction? Average	Did we follow your instructions to your satisfaction? Poor	Did we follow your instructions to your satisfaction? N/A
Did we provide an adequate estimate at the outset?	Did we provide an adequate estimate at the outset? Excellent	Did we provide an adequate estimate at the outset? Good	Did we provide an adequate estimate at the outset? Average	Did we provide an adequate estimate at the outset? Poor	Did we provide an adequate estimate at the outset? N/A
Did we keep you up to date on fees as the matter progressed?	Did we keep you up to date on fees as the matter progressed? Excellent	Did we keep you up to date on fees as the matter progressed? Good	Did we keep you up to date on fees as the matter progressed? Average	Did we keep you up to date on fees as the matter progressed? Poor	Did we keep you up to date on fees as the matter progressed? N/A
Did we provide appropriate and realistic advice?	Did we provide appropriate and realistic advice? Excellent	Did we provide appropriate and realistic advice? Good	Did we provide appropriate and realistic advice? Average	Did we provide appropriate and realistic advice? Poor	Did we provide appropriate and realistic advice? N/A
Did we explain the outcome clearly at the end of the matter?	Did we explain the outcome clearly at the end of the matter? Excellent	Did we explain the outcome clearly at the end of the matter? Good	Did we explain the outcome clearly at the end of the matter? Average	Did we explain the outcome clearly at the end of the matter? Poor	Did we explain the outcome clearly at the end of the matter? N/A

Excellent

Good

Average

Poor

N/A

Did we reply to enquiries and correspondence quickly?

Did we reply to enquiries and correspondence quickly? Excellent

Did we reply to enquiries and correspondence quickly? Good

Did we reply to enquiries and correspondence quickly? Average

Did we reply to enquiries and correspondence quickly? Poor

Did we reply to enquiries and correspondence quickly? N/A

Did we keep you informed on progress throughout?

Did we keep you informed on progress throughout? Excellent

Did we keep you informed on progress throughout? Good

Did we keep you informed on progress throughout? Average

Did we keep you informed on progress throughout? Poor

Did we keep you informed on progress throughout? N/A

Did we follow your instructions to your satisfaction?

Did we follow your instructions to your satisfaction? Excellent

Did we follow your instructions to your satisfaction? Good

Did we follow your instructions to your satisfaction? Average

Did we follow your instructions to your satisfaction? Poor

Did we follow your instructions to your satisfaction? N/A

Did we provide an adequate estimate at the outset?

Did we provide an adequate estimate at the outset? Excellent

Did we provide an adequate estimate at the outset? Good

Did we provide an adequate estimate at the outset? Average

Did we provide an adequate estimate at the outset? Poor

Did we provide an adequate estimate at the outset? N/A

Did we keep you up to date on fees as the matter progressed?

Did we keep you up to date on fees as the matter progressed? Excellent

Did we keep you up to date on fees as the matter progressed? Good

Did we keep you up to date on fees as the matter progressed? Average

Did we keep you up to date on fees as the matter progressed? Poor

Did we keep you up to date on fees as the matter progressed? N/A

Did we provide appropriate and realistic advice?

Did we provide appropriate and realistic advice? Excellent

Did we provide appropriate and realistic advice? Good

Did we provide appropriate and realistic advice? Average

Did we provide appropriate and realistic advice? Poor

Did we provide appropriate and realistic advice? N/A

Did we explain the outcome clearly at the end of the matter?

Did we explain the outcome clearly at the end of the matter? Excellent

Did we explain the outcome clearly at the end of the matter? Good

Did we explain the outcome clearly at the end of the matter? Average

Did we explain the outcome clearly at the end of the matter? Poor

Did we explain the outcome clearly at the end of the matter? N/A

	10 (Excellent)	9	8	7	6	5	4	3	2	1 (Poor)
Overall satisfaction	Overall satisfaction 10 (Excellent)	Overall satisfaction 9	Overall satisfaction 8	Overall satisfaction 7	Overall satisfaction 6	Overall satisfaction 5	Overall satisfaction 4	Overall satisfaction 3	Overall satisfaction 2	Overall satisfaction 1 (Poor)

10 (Excellent)

1 (Poor)

Overall satisfaction

Overall satisfaction 10 (Excellent)

Overall satisfaction 9

Overall satisfaction 8

Overall satisfaction 7

Overall satisfaction 6

Overall satisfaction 5

Overall satisfaction 4

Overall satisfaction 3

Overall satisfaction 2

Overall satisfaction 1 (Poor)

Gosschalks Solicitors - Client Satisfaction Survey

1. Overview

Question Title

1.
Please provide your name...

Question Title

2.
Please enter your client reference (if available):

Question Title

3.

Please tell us which department you instructed last:

Question Title

4.

Please tell us the name of the lawyer responsible for your matter (optional):

Question Title

5.
Please rate Gosschalks on the following criteria...

Question Title

6.

Please provide any additional comments you have about our service, positive or negative....

Question Title

7.

Overall, what mark out of ten would you give Gosschalks (with 10 being a excellent, and 1 being poor)?

Question Title

1. Please provide your name...

Question Title

2. Please enter your client reference (if available):

Question Title

3. Please tell us which department you instructed last:

Question Title

4. Please tell us the name of the lawyer responsible for your matter (optional):

Question Title

5. Please rate Gosschalks on the following criteria...

Question Title

6. Please provide any additional comments you have about our service, positive or negative....

Question Title

7. Overall, what mark out of ten would you give Gosschalks (with 10 being a excellent, and 1 being poor)?

1.
Please provide your name...

2.
Please enter your client reference (if available):

3.

Please tell us which department you instructed last:

4.

Please tell us the name of the lawyer responsible for your matter (optional):

5.
Please rate Gosschalks on the following criteria...

6.

Please provide any additional comments you have about our service, positive or negative....

7.

Overall, what mark out of ten would you give Gosschalks (with 10 being a excellent, and 1 being poor)?