Gosschalks Solicitors - Client Satisfaction Survey

1. Overview

We are grateful to you for visiting this website, and for leaving your feedback.

Your contribution will help us enormously in our ambition of continually improving the quality of our service to our clients.

Thank you.

1.
Please provide your name...

Please provide your name...

2.
Please enter your client reference (if available):

Please enter your client reference (if available):

3.

Please tell us which department you instructed last:

Please tell us which department you instructed last:

4.

Please tell us the name of the lawyer responsible for your matter (optional):

Please tell us the name of the lawyer responsible for your matter (optional):

5.
Please rate Gosschalks on the following criteria...

	Excellent	Good	Average	Poor	N/A
Did we reply to enquiries and correspondence quickly?	Please rate Gosschalks on the following criteria... Did we reply to enquiries and correspondence quickly? Excellent	Did we reply to enquiries and correspondence quickly? Good	Did we reply to enquiries and correspondence quickly? Average	Did we reply to enquiries and correspondence quickly? Poor	Did we reply to enquiries and correspondence quickly? N/A
Did we keep you informed on progress throughout?	Did we keep you informed on progress throughout? Excellent	Did we keep you informed on progress throughout? Good	Did we keep you informed on progress throughout? Average	Did we keep you informed on progress throughout? Poor	Did we keep you informed on progress throughout? N/A
Did we follow your instructions to your satisfaction?	Did we follow your instructions to your satisfaction? Excellent	Did we follow your instructions to your satisfaction? Good	Did we follow your instructions to your satisfaction? Average	Did we follow your instructions to your satisfaction? Poor	Did we follow your instructions to your satisfaction? N/A
Did we provide an adequate estimate at the outset?	Did we provide an adequate estimate at the outset? Excellent	Did we provide an adequate estimate at the outset? Good	Did we provide an adequate estimate at the outset? Average	Did we provide an adequate estimate at the outset? Poor	Did we provide an adequate estimate at the outset? N/A
Did we keep you up to date on fees as the matter progressed?	Did we keep you up to date on fees as the matter progressed? Excellent	Did we keep you up to date on fees as the matter progressed? Good	Did we keep you up to date on fees as the matter progressed? Average	Did we keep you up to date on fees as the matter progressed? Poor	Did we keep you up to date on fees as the matter progressed? N/A
Did we provide appropriate and realistic advice?	Did we provide appropriate and realistic advice? Excellent	Did we provide appropriate and realistic advice? Good	Did we provide appropriate and realistic advice? Average	Did we provide appropriate and realistic advice? Poor	Did we provide appropriate and realistic advice? N/A
Did we explain the outcome clearly at the end of the matter?	Did we explain the outcome clearly at the end of the matter? Excellent	Did we explain the outcome clearly at the end of the matter? Good	Did we explain the outcome clearly at the end of the matter? Average	Did we explain the outcome clearly at the end of the matter? Poor	Did we explain the outcome clearly at the end of the matter? N/A

6.

Please provide any additional comments you have about our service, positive or negative....

Please provide any additional comments you have about our service, positive or negative....

7.

Overall, what mark out of ten would you give Gosschalks (with 10 being a excellent, and 1 being poor)?

	10 (Excellent)	9	8	7	6	5	4	3	2	1 (Poor)
Overall satisfaction	Overall, what mark out of ten would you give Gosschalks (with 10 being a excellent, and 1 being poor)? Overall satisfaction 10 (Excellent)	Overall satisfaction 9	Overall satisfaction 8	Overall satisfaction 7	Overall satisfaction 6	Overall satisfaction 5	Overall satisfaction 4	Overall satisfaction 3	Overall satisfaction 2	Overall satisfaction 1 (Poor)

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Gosschalks Solicitors - Client Satisfaction Survey

1. Overview

1. Please provide your name...

2. Please enter your client reference (if available):

3. Please tell us which department you instructed last:

4. Please tell us the name of the lawyer responsible for your matter (optional):

5. Please rate Gosschalks on the following criteria...

6. Please provide any additional comments you have about our service, positive or negative....