Donor Survey

Thank you for donating to Goodwill, where our business is changing lives. Your feedback is important to us and helps Goodwill better serve you and the community. This survey should take about three to five minutes to complete.

Thank you in advance for your time.

1. Which donation center did you visit?

Which donation center did you visit? Columbus

Grand Island North (Webb Rd)

Grand Island South (S. Locust)

Hastings

Kearney

Lexington

North Platte

Scottsbluff

For the following questions, please select the answer that best describes how you feel about your most recent visit to Goodwill.

2. How did you feel about the donation center?

	Very Satisfied	Satisfied	Unsure or Undecided	Dissatisfied	Very Dissatisfied
Appearance and cleanliness	*How did you feel about the donation center? Appearance and cleanliness Very Satisfied	Appearance and cleanliness Satisfied	Appearance and cleanliness Unsure or Undecided	Appearance and cleanliness Dissatisfied	Appearance and cleanliness Very Dissatisfied
Convenience of center's Location	Convenience of center's Location Very Satisfied	Convenience of center's Location Satisfied	Convenience of center's Location Unsure or Undecided	Convenience of center's Location Dissatisfied	Convenience of center's Location Very Dissatisfied
Hours of operation	Hours of operation Very Satisfied	Hours of operation Satisfied	Hours of operation Unsure or Undecided	Hours of operation Dissatisfied	Hours of operation Very Dissatisfied
Layout of center	Layout of center Very Satisfied	Layout of center Satisfied	Layout of center Unsure or Undecided	Layout of center Dissatisfied	Layout of center Very Dissatisfied
Quality of the informational signs	Quality of the informational signs Very Satisfied	Quality of the informational signs Satisfied	Quality of the informational signs Unsure or Undecided	Quality of the informational signs Dissatisfied	Quality of the informational signs Very Dissatisfied
Quality of the directional signs	Quality of the directional signs Very Satisfied	Quality of the directional signs Satisfied	Quality of the directional signs Unsure or Undecided	Quality of the directional signs Dissatisfied	Quality of the directional signs Very Dissatisfied

3. How did you feel about the service you received at the donation center?

	Very Satisfied	Satisfied	Unsure or Undecided	Dissatisfied	Very Dissatisfied
Rate your overall donation experience	*How did you feel about the service you received at the donation center? Rate your overall donation experience Very Satisfied	Rate your overall donation experience Satisfied	Rate your overall donation experience Unsure or Undecided	Rate your overall donation experience Dissatisfied	Rate your overall donation experience Very Dissatisfied

4. During my most recent visit to a Goodwill donation center:

	Yes	No
I was greeted by the donation attendant	*During my most recent visit to a Goodwill donation center: I was greeted by the donation attendant Yes	I was greeted by the donation attendant No
The donation attendant was helpful during the donation process	The donation attendant was helpful during the donation process Yes	The donation attendant was helpful during the donation process No
My donations were handled with care	My donations were handled with care Yes	My donations were handled with care No
The donation attendant was friendly	The donation attendant was friendly Yes	The donation attendant was friendly No
I was offered a receipt for my donation	I was offered a receipt for my donation Yes	I was offered a receipt for my donation No
I was thanked by the donation attendant when I left the donation center	I was thanked by the donation attendant when I left the donation center Yes	I was thanked by the donation attendant when I left the donation center No
Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center	Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center Yes	Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center No

5. Based on your donation experience, would you

	Yes	No
Donate at this Goodwill donation center again	*Based on your donation experience, would you Donate at this Goodwill donation center again Yes	Donate at this Goodwill donation center again No
Donate to Goodwill again	Donate to Goodwill again Yes	Donate to Goodwill again No
Refer someone else to donate to Goodwill	Refer someone else to donate to Goodwill Yes	Refer someone else to donate to Goodwill No
Consider shopping at Goodwill	Consider shopping at Goodwill Yes	Consider shopping at Goodwill No

6. Have you ever shopped at a Goodwill retail store?

Have you ever shopped at a Goodwill retail store? Yes

7. Do you donate household goods to other organizations?

Do you donate household goods to other organizations? Yes

8. If yes, which organizations and why

If yes, which organizations and why

9. How often do you donate at Goodwill?

How often do you donate at Goodwill? Once a month or more

3-5 times a year

Twice a year

Once a year

Once every 2-3 years or less

This is my first time donating at Goodwill

10. How far do you travel to donate to Goodwill?

How far do you travel to donate to Goodwill? Less than 10 minutes

Between 10 and 20 minutes

Between 20 and 30 minutes

More than 30 minutes

11. When you donate to Goodwill...

When you donate to Goodwill... I make a special trip

It's part of my regular routine

12. Which of the following is important when deciding to donate to Goodwill (select top 3 choices)

Which of the following is important when deciding to donate to Goodwill (select top 3 choices) I know someone receiving Goodwill's services

Convenience of the donation center

Helpfulness of donation attendants

Tax receipts are available

Donating is a family tradition

I strongly believe in Goodwill's mission

Donations are treated with respect

Operating hours are convenient

Other (please specify)

13. Please use this space for any additional comments you may have:

Please use this space for any additional comments you may have:

Donor SurveyExit this survey