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Getting feedback from real users

The more we interview people as part of user-testing projects, the more we want to shout from the rooftops about the benefits of testing! We know the money spent on testing is usually returned many times over – especially for documents like standard letters, forms, insurance policies, and financial documents.

But we suspect very few organisations know much about document user-testing and even fewer do it. Help us understand more.
1.Does your organisation have any documents that would benefit from user-testing?
2.Do you know if your organisation carries out any form of document user-testing?
3.If you think your organisation doesn’t do any testing, or not enough testing, why do you think that is?
Please choose as many reasons as apply.
4.Any other comments?

Thank you!