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1. Franschhoek Wine Valley Visitor Feedback Survey

Dear guest,

Franschhoek Wine Valley collects feedback from all guests staying in the area by means of this feedback form. This feedback gives us a better understanding of your experiences in Franschhoek and assists us in taking appropriate actions to ensure a high quality experience for all our guests. Kindly take a few minutes to complete the survey. Please note that your survey is anonymous and will not be linked to your name in any way. We value your feedback and time in this regard. Please contact the Franschhoek Wine Valley Marketing Manager, Tania Steyn at marketing@franschhoek.org.za if you have any questions about this survey.

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1. Where are you from?

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2. At which accommodation establishment did you stay during your visit to Franschhoek?

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3. How many times have you visited Franschhoek before?

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4. In planning your trip to Franschhoek, which of the following channels did you use to gather more information about the area? Please tick all options that apply.

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5. In terms of your experiences in Franschhoek, how would you rate your experience of the following, on a scale of 1 to 5, where 1 is extremely dissatisfied and 5 is extremely satisfied?

  1 (extremely dissatisfied) 2 (somewhat dissatisfied) 3 (unsure) 4 (satisfied) 5 (extremely satisfied) Not applicable
Quality of wineries
Quality of accommodation
Quality of shops
Quality of tours & activities in the area
Public facilities (e.g parking / toilets)
Value for money
Overall impression

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6. Please list the names of some of the WINERIES you had visited in Franschhoek during your stay (if possible please provide us with at least three names)

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7. Please list the names of some of the RESTAURANTS you had visited in Franschhoek during your stay (if possible please provide us with at least three names)

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8. Please list the names of some of the TOURS OR ACTIVITIES you had undertaken while visiting Franschhoek (if possible please provide us with at least three names)

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9. Will you recommend Franschhoek to other travelers?

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10. Based on your answer in question 9 above, please provide a reason for your answer below:

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11. Do you have any other suggestions / comments that you would like to share with us?

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12. Please indicate your gender:

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13. Kindly indicate your age group:

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14. Please complete the details below if you would like to receive news about events or festivals in the Franschhoek Wine Valley.

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