8:00 - 9:00 How Debts Are Collected, Carolyn Coffey,
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Robert Hobbs
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9:10 - 10:10 Fair Debt Collection Practices Act: Coverage, Violations, & Remedies, Joanne Faulkner,
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Craig Shapiro
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10:20 - 11:20 FDCP Fundamentals: The Care and Feeding of Your FDCP Case (Client Intake, Retainers, Recording Calls, Client Logs, Investigation), Robert Murphy
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11:30 - 12:30 Establishing Substantial Damages in a Debt Collection Harassment Suit, Luke Wallace,
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David Humphreys
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2:00 - 3:15 Selecting, Developing, Valuing Letter and Overcharge Cases, David J. Philipps,
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Mary E. Philipps
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3:20 - 4:20 Debt Collectors’ Defensive Strategies, Brian Bromberg,
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Stacy Bardo
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4:30 - 5:30 Selecting, Developing, Valuing Phone Harassment Cases, Peter Barry
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5:35 - 6:35 Reception
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