How Are We Doing?

Futurecom Business Solutions is specialised in delivering Virtual Meeting and Unified Communication solutions and we have a unique focus on ensuring successful adoption of the solutions by the end users.

It is our mission to:

Optimize critical business processes
...cultivate organisational knowledge
...by using virtual meeting technology
...in a unique and inspiring way

It is very important to us that you get the value you expect from our solutions and our services. Therefore we would appreciate your feedback on the questions below to help us get better and support you better.

Best regards,

Thomas V. Pind
CEO
Futurecom Business Solutions

1. How likely is it that you would recommend us to a friend or colleague?

	Not at all likely									Extremely likely
Rate	*How likely is it that you would recommend us to a friend or colleague? Rate Not at all likely	Rate	Rate	Rate	Rate	Rate	Rate	Rate	Rate	Rate Extremely likely

2. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

3. Please rank, your criteria for choosing Futurecom

	Most Important	Very Important	Important	Less Important	Not Important
Solutions provided	*Please rank, your criteria for choosing Futurecom Solutions provided Most Important	Solutions provided Very Important	Solutions provided Important	Solutions provided Less Important	Solutions provided Not Important
Consultative capabilities	Consultative capabilities Most Important	Consultative capabilities Very Important	Consultative capabilities Important	Consultative capabilities Less Important	Consultative capabilities Not Important
Change management capabilities	Change management capabilities Most Important	Change management capabilities Very Important	Change management capabilities Important	Change management capabilities Less Important	Change management capabilities Not Important
Education and support capabilities	Education and support capabilities Most Important	Education and support capabilities Very Important	Education and support capabilities Important	Education and support capabilities Less Important	Education and support capabilities Not Important
Industry knowledge	Industry knowledge Most Important	Industry knowledge Very Important	Industry knowledge Important	Industry knowledge Less Important	Industry knowledge Not Important
Trusted advisor	Trusted advisor Most Important	Trusted advisor Very Important	Trusted advisor Important	Trusted advisor Less Important	Trusted advisor Not Important
Personal referral	Personal referral Most Important	Personal referral Very Important	Personal referral Important	Personal referral Less Important	Personal referral Not Important
Lowest price	Lowest price Most Important	Lowest price Very Important	Lowest price Important	Lowest price Less Important	Lowest price Not Important

4. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your business requirements	*Please rate the following aspects of our work. Understanding your business requirements Excellent	Understanding your business requirements Good	Understanding your business requirements Adequate	Understanding your business requirements Poor	Understanding your business requirements Unacceptable	Understanding your business requirements N/A
Providing the solutions you need	Providing the solutions you need Excellent	Providing the solutions you need Good	Providing the solutions you need Adequate	Providing the solutions you need Poor	Providing the solutions you need Unacceptable	Providing the solutions you need N/A
Delivering unique and inspiring consulting services	Delivering unique and inspiring consulting services Excellent	Delivering unique and inspiring consulting services Good	Delivering unique and inspiring consulting services Adequate	Delivering unique and inspiring consulting services Poor	Delivering unique and inspiring consulting services Unacceptable	Delivering unique and inspiring consulting services N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A

5. Overall, how do you rate the quality of software and hardware solutions we provide?

Overall, how do you rate the quality of software and hardware solutions we provide? Excellent	Good	Adequate	Poor	Unacceptable
Comments

6. Overall, how do you rate the quality of consulting, education and support services we provide?

Overall, how do you rate the quality of consulting, education and support services we provide? Excellent	Good	Adequate	Poor	Unacceptable
Comments

7. What do we do well?

What do we do well?

8. How can we help you do your job better?

How can we help you do your job better?

9. Please provide any additional comments

Please provide any additional comments

*
10. Please enter your personal details

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