Family Child Care Network Satisfaction Survey 2012Family Child Care Network Satisfaction Survey 2012

1. Which of the following service do you access?

Which of the following service do you access? Family Day Care (FDC)

Park Crescent Children & Family Centre

Birchfield Children & Family Centre

Talaskia Children & Family Centre

Coorie Children & Family Centre

Tyner Road Occasional Care Children & Family Centre

Eildon Parade Children & Family Centre

2. How would you rate the service in the following areas?

	Very Poor	Poor	OK	Good	Very good
Convenience of the location of the centre / FDC environment	*How would you rate the service in the following areas? Convenience of the location of the centre / FDC environment Very Poor	Convenience of the location of the centre / FDC environment Poor	Convenience of the location of the centre / FDC environment OK	Convenience of the location of the centre / FDC environment Good	Convenience of the location of the centre / FDC environment Very good
Hours the service is available	Hours the service is available Very Poor	Hours the service is available Poor	Hours the service is available OK	Hours the service is available Good	Hours the service is available Very good
Capacity to accommodate you in an emergency	Capacity to accommodate you in an emergency Very Poor	Capacity to accommodate you in an emergency Poor	Capacity to accommodate you in an emergency OK	Capacity to accommodate you in an emergency Good	Capacity to accommodate you in an emergency Very good
Ability to provide alternative care if required (FDC only)	Ability to provide alternative care if required (FDC only) Very Poor	Ability to provide alternative care if required (FDC only) Poor	Ability to provide alternative care if required (FDC only) OK	Ability to provide alternative care if required (FDC only) Good	Ability to provide alternative care if required (FDC only) Very good
Ability to offer care at your preferred times (FDC only)	Ability to offer care at your preferred times (FDC only) Very Poor	Ability to offer care at your preferred times (FDC only) Poor	Ability to offer care at your preferred times (FDC only) OK	Ability to offer care at your preferred times (FDC only) Good	Ability to offer care at your preferred times (FDC only) Very good

3. How would you rate the environment provided by the centre/ FDC setting in the following areas?

	Very Poor	Poor	OK	Good	Very good
Family friendly environment	*How would you rate the environment provided by the centre/ FDC setting in the following areas? Family friendly environment Very Poor	Family friendly environment Poor	Family friendly environment OK	Family friendly environment Good	Family friendly environment Very good
Level of safety and security	Level of safety and security Very Poor	Level of safety and security Poor	Level of safety and security OK	Level of safety and security Good	Level of safety and security Very good
Cleanliness and hygiene	Cleanliness and hygiene Very Poor	Cleanliness and hygiene Poor	Cleanliness and hygiene OK	Cleanliness and hygiene Good	Cleanliness and hygiene Very good
Quality of equipment and variety of resources	Quality of equipment and variety of resources Very Poor	Quality of equipment and variety of resources Poor	Quality of equipment and variety of resources OK	Quality of equipment and variety of resources Good	Quality of equipment and variety of resources Very good

4. How would you rate the performance of the Educator/s in the following areas?

	Very Poor	Poor	OK	Good	Very good
Professionalism	*How would you rate the performance of the Educator/s in the following areas? Professionalism Very Poor	Professionalism Poor	Professionalism OK	Professionalism Good	Professionalism Very good
Sensitivity	Sensitivity Very Poor	Sensitivity Poor	Sensitivity OK	Sensitivity Good	Sensitivity Very good
Friendliness and warmth	Friendliness and warmth Very Poor	Friendliness and warmth Poor	Friendliness and warmth OK	Friendliness and warmth Good	Friendliness and warmth Very good
Willingness to discuss issues you raise	Willingness to discuss issues you raise Very Poor	Willingness to discuss issues you raise Poor	Willingness to discuss issues you raise OK	Willingness to discuss issues you raise Good	Willingness to discuss issues you raise Very good
Responsiveness to concerns or comments	Responsiveness to concerns or comments Very Poor	Responsiveness to concerns or comments Poor	Responsiveness to concerns or comments OK	Responsiveness to concerns or comments Good	Responsiveness to concerns or comments Very good
Skills and knowledge	Skills and knowledge Very Poor	Skills and knowledge Poor	Skills and knowledge OK	Skills and knowledge Good	Skills and knowledge Very good
Acknowledgement of family diversity	Acknowledgement of family diversity Very Poor	Acknowledgement of family diversity Poor	Acknowledgement of family diversity OK	Acknowledgement of family diversity Good	Acknowledgement of family diversity Very good

5. How would you rate the interaction and supervision offered by the Educator in the following areas?

	Very Poor	Poor	OK	Good	Very good
Range of experiences for your child	*How would you rate the interaction and supervision offered by the Educator in the following areas? Range of experiences for your child Very Poor	Range of experiences for your child Poor	Range of experiences for your child OK	Range of experiences for your child Good	Range of experiences for your child Very good
Interaction with your child	Interaction with your child Very Poor	Interaction with your child Poor	Interaction with your child OK	Interaction with your child Good	Interaction with your child Very good
Level of supervision provided	Level of supervision provided Very Poor	Level of supervision provided Poor	Level of supervision provided OK	Level of supervision provided Good	Level of supervision provided Very good
Ability to enhance the development and socialisation of your child	Ability to enhance the development and socialisation of your child Very Poor	Ability to enhance the development and socialisation of your child Poor	Ability to enhance the development and socialisation of your child OK	Ability to enhance the development and socialisation of your child Good	Ability to enhance the development and socialisation of your child Very good
Amount of feedback you receive about your child’s activities during the day	Amount of feedback you receive about your child’s activities during the day Very Poor	Amount of feedback you receive about your child’s activities during the day Poor	Amount of feedback you receive about your child’s activities during the day OK	Amount of feedback you receive about your child’s activities during the day Good	Amount of feedback you receive about your child’s activities during the day Very good

6. How would you rate the information and support offered by the Educator/centre in the following areas?

	Very Poor	Poor	OK	Good	Very good
Feedback on your child’s well-being	*How would you rate the information and support offered by the Educator/centre in the following areas? Feedback on your child’s well-being Very Poor	Feedback on your child’s well-being Poor	Feedback on your child’s well-being OK	Feedback on your child’s well-being Good	Feedback on your child’s well-being Very good
Availability of written information (i.e. children’s program information /journals)	Availability of written information (i.e. children’s program information /journals) Very Poor	Availability of written information (i.e. children’s program information /journals) Poor	Availability of written information (i.e. children’s program information /journals) OK	Availability of written information (i.e. children’s program information /journals) Good	Availability of written information (i.e. children’s program information /journals) Very good
Supporting your skills as a parent	Supporting your skills as a parent Very Poor	Supporting your skills as a parent Poor	Supporting your skills as a parent OK	Supporting your skills as a parent Good	Supporting your skills as a parent Very good
Opportunities to ask questions	Opportunities to ask questions Very Poor	Opportunities to ask questions Poor	Opportunities to ask questions OK	Opportunities to ask questions Good	Opportunities to ask questions Very good
Opportunities for involvement within the Children’s Program	Opportunities for involvement within the Children’s Program Very Poor	Opportunities for involvement within the Children’s Program Poor	Opportunities for involvement within the Children’s Program OK	Opportunities for involvement within the Children’s Program Good	Opportunities for involvement within the Children’s Program Very good
Sharing relevant information with the Educator in partnership.	Sharing relevant information with the Educator in partnership. Very Poor	Sharing relevant information with the Educator in partnership. Poor	Sharing relevant information with the Educator in partnership. OK	Sharing relevant information with the Educator in partnership. Good	Sharing relevant information with the Educator in partnership. Very good

7. How would you rate the contribution of the Educator/centre to your child’s education and care in the following areas?

	Very Poor	Poor	OK	Good	Very good
Strong sense of identity (i.e. independence, empathy & respect)	*How would you rate the contribution of the Educator/centre to your child’s education and care in the following areas? Strong sense of identity (i.e. independence, empathy & respect) Very Poor	Strong sense of identity (i.e. independence, empathy & respect) Poor	Strong sense of identity (i.e. independence, empathy & respect) OK	Strong sense of identity (i.e. independence, empathy & respect) Good	Strong sense of identity (i.e. independence, empathy & respect) Very good
Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful.	Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful. Very Poor	Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful. Poor	Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful. OK	Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful. Good	Connect and contribute to their world (i.e., belonging, respect, fairness, respect for environment, socially respectful. Very good
Social, emotional, & physical well-being	Social, emotional, & physical well-being Very Poor	Social, emotional, & physical well-being Poor	Social, emotional, & physical well-being OK	Social, emotional, & physical well-being Good	Social, emotional, & physical well-being Very good
Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people)	Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people) Very Poor	Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people) Poor	Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people) OK	Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people) Good	Confident learners (i.e. creativity, curiosity, problem solving, experimentation, connecting with people) Very good
Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking).	Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking). Very Poor	Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking). Poor	Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking). OK	Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking). Good	Effective communicator (i.e. verbal/non-verbal, range of text, media, express ideas, respect their thinking). Very good

8. How would you rate the administration of service in the following areas?

	Very poor	Poor	OK	Good	Very Good
Ability to contact FDC office staff / Centre Coordinator	*How would you rate the administration of service in the following areas? Ability to contact FDC office staff / Centre Coordinator Very poor	Ability to contact FDC office staff / Centre Coordinator Poor	Ability to contact FDC office staff / Centre Coordinator OK	Ability to contact FDC office staff / Centre Coordinator Good	Ability to contact FDC office staff / Centre Coordinator Very Good
Range of payment options available	Range of payment options available Very poor	Range of payment options available Poor	Range of payment options available OK	Range of payment options available Good	Range of payment options available Very Good
Opportunities for you to meet other families	Opportunities for you to meet other families Very poor	Opportunities for you to meet other families Poor	Opportunities for you to meet other families OK	Opportunities for you to meet other families Good	Opportunities for you to meet other families Very Good
Availability of information, research (i.e. newsletter, tip sheets)	Availability of information, research (i.e. newsletter, tip sheets) Very poor	Availability of information, research (i.e. newsletter, tip sheets) Poor	Availability of information, research (i.e. newsletter, tip sheets) OK	Availability of information, research (i.e. newsletter, tip sheets) Good	Availability of information, research (i.e. newsletter, tip sheets) Very Good
Communication about the transition between rooms at Child Care Centres, kinder & school	Communication about the transition between rooms at Child Care Centres, kinder & school Very poor	Communication about the transition between rooms at Child Care Centres, kinder & school Poor	Communication about the transition between rooms at Child Care Centres, kinder & school OK	Communication about the transition between rooms at Child Care Centres, kinder & school Good	Communication about the transition between rooms at Child Care Centres, kinder & school Very Good

9. Are you satisfied with the quality of menu provided at your centre? (excluding FDC & Occasional care)

Are you satisfied with the quality of menu provided at your centre? (excluding FDC & Occasional care) Yes

10. If no please comment

If no please comment

11. How would you like to see the Service improved?

How would you like to see the Service improved?

12. Are you interested in receiving information on the National Quality Framework, National Education & Care Regulations?

Are you interested in receiving information on the National Quality Framework, National Education & Care Regulations? Yes

13. What is your preferred way of communication & receiving information

What is your preferred way of communication & receiving information E-mail (N/A for Occasional Care)

Text

News / Bulletin

Website

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