At Environics, your feedback is a critical part our continuous improvement process.

We appreciate you taking a few minutes to give us your input. It is our goal to evaluate how we are exceeding your expectations as well as where we could improve our service to you. Feedback that we have gathered in previous years has led to new options and features for our existing systems, such as the Environics Mobility Suite and our online Service Request option.

Thank you!

1. Which Environics product(s) do you use?

Which Environics product(s) do you use? Series 2000 (2000, 2010, 2014, 2020, 2040)

Series 4000 (4000, 4020, 4040)

Series 6000 (6100, 6103)

Series 7000 (Zero Air Generator)

Series 9100

Series 6202 (ROBD2)

Series 3000

2. Where did you purchase your system/s (select all that apply)?

Where did you purchase your system/s (select all that apply)? Direct

Factory Rep.

Distributor

Other (please specify)

3. Please rate your satisfaction with our Sales Team:

	Very Satisfied		Neutral		Not Satisfied	N/A
Response time answering questions	*Please rate your satisfaction with our Sales Team: Response time answering questions Very Satisfied	Response time answering questions	Response time answering questions Neutral	Response time answering questions	Response time answering questions Not Satisfied	Response time answering questions N/A
Quotation response time	Quotation response time Very Satisfied	Quotation response time	Quotation response time Neutral	Quotation response time	Quotation response time Not Satisfied	Quotation response time N/A
Quality of information provided	Quality of information provided Very Satisfied	Quality of information provided	Quality of information provided Neutral	Quality of information provided	Quality of information provided Not Satisfied	Quality of information provided N/A
Technical competence	Technical competence Very Satisfied	Technical competence	Technical competence Neutral	Technical competence	Technical competence Not Satisfied	Technical competence N/A

4. Please rate your satisfaction with the delivery of your system/s:

	Very Satisfied		Neutral		Not Satisfied	N/A
On-time delivery	*Please rate your satisfaction with the delivery of your system/s: On-time delivery Very Satisfied	On-time delivery	On-time delivery Neutral	On-time delivery	On-time delivery Not Satisfied	On-time delivery N/A
Quality of product packaging	Quality of product packaging Very Satisfied	Quality of product packaging	Quality of product packaging Neutral	Quality of product packaging	Quality of product packaging Not Satisfied	Quality of product packaging N/A
Condition of product upon arrival	Condition of product upon arrival Very Satisfied	Condition of product upon arrival	Condition of product upon arrival Neutral	Condition of product upon arrival	Condition of product upon arrival Not Satisfied	Condition of product upon arrival N/A

5. Please rate the quality of your Environics system/s:

	Excellent		Neutral		Needs Improvement	N/A
Quality of system hardware	*Please rate the quality of your Environics system/s: Quality of system hardware Excellent	Quality of system hardware	Quality of system hardware Neutral	Quality of system hardware	Quality of system hardware Needs Improvement	Quality of system hardware N/A
Quality of system software	Quality of system software Excellent	Quality of system software	Quality of system software Neutral	Quality of system software	Quality of system software Needs Improvement	Quality of system software N/A
Performance / Accuracy	Performance / Accuracy Excellent	Performance / Accuracy	Performance / Accuracy Neutral	Performance / Accuracy	Performance / Accuracy Needs Improvement	Performance / Accuracy N/A
Overall quality	Overall quality Excellent	Overall quality	Overall quality Neutral	Overall quality	Overall quality Needs Improvement	Overall quality N/A

6. Please rate the ease of use of your Environics system/s:

	Excellent		Neutral		Poor	N/A
Operation of system	*Please rate the ease of use of your Environics system/s: Operation of system Excellent	Operation of system	Operation of system Neutral	Operation of system	Operation of system Poor	Operation of system N/A
Software user interface	Software user interface Excellent	Software user interface	Software user interface Neutral	Software user interface	Software user interface Poor	Software user interface N/A
Overall	Overall Excellent	Overall	Overall Neutral	Overall	Overall Poor	Overall N/A

7. Please rate the importance of these Quality Certifications:

	Very Important		Neutral		Not Important	N/A
ISO 9001	*Please rate the importance of these Quality Certifications: ISO 9001 Very Important	ISO 9001	ISO 9001 Neutral	ISO 9001	ISO 9001 Not Important	ISO 9001 N/A
NIST Traceability	NIST Traceability Very Important	NIST Traceability	NIST Traceability Neutral	NIST Traceability	NIST Traceability Not Important	NIST Traceability N/A
EPA Approvals	EPA Approvals Very Important	EPA Approvals	EPA Approvals Neutral	EPA Approvals	EPA Approvals Not Important	EPA Approvals N/A
UL / CSA / CE certification	UL / CSA / CE certification Very Important	UL / CSA / CE certification	UL / CSA / CE certification Neutral	UL / CSA / CE certification	UL / CSA / CE certification Not Important	UL / CSA / CE certification N/A

8. Please rate your satisfaction with our Technical Support and Service team:

	Very Satisfied		Neutral		Not Satisfied	N/A
Timeliness of response	*Please rate your satisfaction with our Technical Support and Service team: Timeliness of response Very Satisfied	Timeliness of response	Timeliness of response Neutral	Timeliness of response	Timeliness of response Not Satisfied	Timeliness of response N/A
Technical knowledge	Technical knowledge Very Satisfied	Technical knowledge	Technical knowledge Neutral	Technical knowledge	Technical knowledge Not Satisfied	Technical knowledge N/A
Attitude	Attitude Very Satisfied	Attitude	Attitude Neutral	Attitude	Attitude Not Satisfied	Attitude N/A
Overall resolution of technical problem	Overall resolution of technical problem Very Satisfied	Overall resolution of technical problem	Overall resolution of technical problem Neutral	Overall resolution of technical problem	Overall resolution of technical problem Not Satisfied	Overall resolution of technical problem N/A

9. Overall how satisfied are you with your system/s:

	Very Satisfied		Neutral		Not Satisfied	N/A
.	*Overall how satisfied are you with your system/s: . Very Satisfied	.	. Neutral	.	. Not Satisfied	. N/A

10. In your opinion, how do we compare to competitors in regards to the following?

	Superior		Same		Inferior	N/A
Price	*In your opinion, how do we compare to competitors in regards to the following? Price Superior	Price	Price Same	Price	Price Inferior	Price N/A
Product Quality	Product Quality Superior	Product Quality	Product Quality Same	Product Quality	Product Quality Inferior	Product Quality N/A
Delivery	Delivery Superior	Delivery	Delivery Same	Delivery	Delivery Inferior	Delivery N/A
Service	Service Superior	Service	Service Same	Service	Service Inferior	Service N/A
Technology	Technology Superior	Technology	Technology Same	Technology	Technology Inferior	Technology N/A

11. How likely is it that you will:

	Very Likely				Not Likely	N/A
Purchase from us in the future	*How likely is it that you will: Purchase from us in the future Very Likely	Purchase from us in the future	Purchase from us in the future	Purchase from us in the future	Purchase from us in the future Not Likely	Purchase from us in the future N/A
Recommend our products to others	Recommend our products to others Very Likely	Recommend our products to others	Recommend our products to others	Recommend our products to others	Recommend our products to others Not Likely	Recommend our products to others N/A

12. Please provide any additional comments

Please provide any additional comments

13. If you are willing to allow us permission to feature your comment on the Testimonial page of our website, please enter your email below. We will contact you for approval prior to posting.

If you are willing to allow us permission to feature your comment on the Testimonial page of our website, please enter your email below. We will contact you for approval prior to posting.

14. Please Enter Contact Information
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Company:
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