Survey

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1. Name

Name

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2. Which Dr. Tavel store did you visit?

Which Dr. Tavel store did you visit?

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3. Email Address

Email Address

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4. Phone Number

Phone Number

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5. What specifically brought you into Dr. Tavel's office this year? Multiple responses accepted.

What specifically brought you into Dr. Tavel's office this year? Multiple responses accepted. Print Advertisement (indicate what print publication ad was seen in "Other" box)

Online Advertisement

Special promotion/offer (indicate what offer in the "Other" box)

Convenient location or hours

Needed an annual eye exam

View frame selection

Other (tell us what else!) or if print or specific offer please indicate below.

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6. How would you rate your experience with your optometrist at Dr. Tavel Family Eye Care?

How would you rate your experience with your optometrist at Dr. Tavel Family Eye Care? 5 (excellent, very satisfied)

4 (pleased, good experience)

3 (average, ok)

2 (not great)

1 (very poor, dissatisfied)

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7. What did you think of the frame selection?

What did you think of the frame selection? I loved it, found great frames for me!

I liked it but would have liked more choices.

It was okay, struggled to find something though.

I wasn’t looking for glasses

If chose "would have liked more choices" or "it was okay," what was missing or what would you like to see?

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8. How would you rate the customer service you received? Did the Dr. Tavel staff make you feel welcome and answer all of your questions?

How would you rate the customer service you received? Did the Dr. Tavel staff make you feel welcome and answer all of your questions? 5 (excellent, very satisfied with service, intend to return)

4 (pleased, positive experience and service)

3 (average service)

2 (sub-par, below expectations)

1 (very unhelpful, not pleased with service at all)

Comment:

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9. Briefly describe your overall experience at Dr. Tavel Family Eye Care based on your answers above.

Briefly describe your overall experience at Dr. Tavel Family Eye Care based on your answers above.

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10. How can we make your next experience better?

How can we make your next experience better?

*1. Name

*2. Which Dr. Tavel store did you visit?

*3. Email Address

*4. Phone Number

*5. What specifically brought you into Dr. Tavel's office this year? Multiple responses accepted.

*6. How would you rate your experience with your optometrist at Dr. Tavel Family Eye Care?

*7. What did you think of the frame selection?

*8. How would you rate the customer service you received? Did the Dr. Tavel staff make you feel welcome and answer all of your questions?

*9. Briefly describe your overall experience at Dr. Tavel Family Eye Care based on your answers above.

*10. How can we make your next experience better?