Dovetail Partner Survey

As we begin the next phase of our journey together, we want to make sure we are delivering exceptional products and services to our clients. To ensure we can meet your expectations we would appreciate your input on the service we are providing and any feedback on how we can improve.

Please take a few minutes to complete our partner voice survey. Please know that we will not take offence, you will be assisting us on our journey to get better at what we do and for that we are grateful for your time.

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* 1. Your company name

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* 2. How long have you been partnering with Bedford?

0-2 years

2-5 years

5-10 years

10+ years

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* 3. Why do you partner with us?

Social Impact

Good Service

Quality of Product

Value for Money

Australian Made

Other (please specify)

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* 4. Please rate the following aspects of our service

	Highly Dissatisfied	Dissatisfied	Neutral	Satisfied	Highly Satisfied
Overall satisfaction with Bedford	Overall satisfaction with Bedford Highly Dissatisfied	Overall satisfaction with Bedford Dissatisfied	Overall satisfaction with Bedford Neutral	Overall satisfaction with Bedford Satisfied	Overall satisfaction with Bedford Highly Satisfied
Quality of workmanship	Quality of workmanship Highly Dissatisfied	Quality of workmanship Dissatisfied	Quality of workmanship Neutral	Quality of workmanship Satisfied	Quality of workmanship Highly Satisfied
Sales support	Sales support Highly Dissatisfied	Sales support Dissatisfied	Sales support Neutral	Sales support Satisfied	Sales support Highly Satisfied
Customer service	Customer service Highly Dissatisfied	Customer service Dissatisfied	Customer service Neutral	Customer service Satisfied	Customer service Highly Satisfied
Ease of ordering	Ease of ordering Highly Dissatisfied	Ease of ordering Dissatisfied	Ease of ordering Neutral	Ease of ordering Satisfied	Ease of ordering Highly Satisfied
Value for money	Value for money Highly Dissatisfied	Value for money Dissatisfied	Value for money Neutral	Value for money Satisfied	Value for money Highly Satisfied
Timeliness	Timeliness Highly Dissatisfied	Timeliness Dissatisfied	Timeliness Neutral	Timeliness Satisfied	Timeliness Highly Satisfied
Communication	Communication Highly Dissatisfied	Communication Dissatisfied	Communication Neutral	Communication Satisfied	Communication Highly Satisfied

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* 5. Are there any aspects of our service you think could be improved? If so, what/how?

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* 6. Have you encountered any issues or challenges with our products / service?

Yes

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* 7. If yes, please describe the issue/s.

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* 8. What other Bedford products / services might you be interested in?

Corporate Embroidery

Inclusive Workplace Training Services

Packaging and assembly services

Confidential shredding

Labour hire

Garden maintenance

Other (please specify)

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* 9. On a scale of 1 - 10 (with 1 being not at all and 10 being definitely), how likely are you to recommend our advanced manufacturing services?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Any other comments/suggestions/concerns?

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* 11. Would you like one of our Business Development Managers to contact you?

Yes

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* 12. Do you give permission for us to use your responses?

Yes

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* 13. Where can we use your responses?

Website

Social Media

Marketing Material (eg brochures)

TV / Radio

All of the above