Goodwill Donor Survey

Welcome to Goodwill Industries of the Redwood Empire, Santa Rosa, CA

Thank you for donating to Goodwill. Your feedback is important to us and helps Goodwill better serve you and the community. This survey should take about three to five minutes to complete. Thank you in advance for your time.

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1. What donation site did you visit?

What donation site did you visit?

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2. How did you feel about the donation center?

	Very Satisfied	Satisfied	Undecided	Dissatisfied	Very Dissatisfied
Appearance and cleanliness	*How did you feel about the donation center? Appearance and cleanliness Very Satisfied	Appearance and cleanliness Satisfied	Appearance and cleanliness Undecided	Appearance and cleanliness Dissatisfied	Appearance and cleanliness Very Dissatisfied
Convenience of center's location	Convenience of center's location Very Satisfied	Convenience of center's location Satisfied	Convenience of center's location Undecided	Convenience of center's location Dissatisfied	Convenience of center's location Very Dissatisfied
Hours of operation	Hours of operation Very Satisfied	Hours of operation Satisfied	Hours of operation Undecided	Hours of operation Dissatisfied	Hours of operation Very Dissatisfied
Layout of center	Layout of center Very Satisfied	Layout of center Satisfied	Layout of center Undecided	Layout of center Dissatisfied	Layout of center Very Dissatisfied
Quality of information signs	Quality of information signs Very Satisfied	Quality of information signs Satisfied	Quality of information signs Undecided	Quality of information signs Dissatisfied	Quality of information signs Very Dissatisfied
Quality of the directional signs	Quality of the directional signs Very Satisfied	Quality of the directional signs Satisfied	Quality of the directional signs Undecided	Quality of the directional signs Dissatisfied	Quality of the directional signs Very Dissatisfied

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3. How did you feel about the service you received in the donation center?

	Yes	No
I was greeted by the donation attendant	*How did you feel about the service you received in the donation center? I was greeted by the donation attendant Yes	I was greeted by the donation attendant No
The donation attendant was helpful during the donation process.	The donation attendant was helpful during the donation process. Yes	The donation attendant was helpful during the donation process. No
My donations were handled with care.	My donations were handled with care. Yes	My donations were handled with care. No
the donation attendant was friendly.	the donation attendant was friendly. Yes	the donation attendant was friendly. No
A receipt was offered for my donation.	A receipt was offered for my donation. Yes	A receipt was offered for my donation. No
I was thanked by the donation attendant when I left the donation center.	I was thanked by the donation attendant when I left the donation center. Yes	I was thanked by the donation attendant when I left the donation center. No
Goodwill's mission, changing lives and strengthening communities through the dignity and power of work, was advertised at the center.	Goodwill's mission, changing lives and strengthening communities through the dignity and power of work, was advertised at the center. Yes	Goodwill's mission, changing lives and strengthening communities through the dignity and power of work, was advertised at the center. No

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4. Based on your donation experience, would you

	Yes	No
Would you donate at this Goodwill donation center again?	*Based on your donation experience, would you Would you donate at this Goodwill donation center again? Yes	Would you donate at this Goodwill donation center again? No
In general, would you donate to Goodwill again?	In general, would you donate to Goodwill again? Yes	In general, would you donate to Goodwill again? No
Would you refer somone else to donate to Goodwill?	Would you refer somone else to donate to Goodwill? Yes	Would you refer somone else to donate to Goodwill? No
Would you consider shopping at Goodwill?	Would you consider shopping at Goodwill? Yes	Would you consider shopping at Goodwill? No

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5. Have you ever visited a Goodwill Retail Store?

	Yes	No
Please indicate your response	*Have you ever visited a Goodwill Retail Store? Please indicate your response Yes	Please indicate your response No

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6. Do you donate household goods to other organizations?

	Yes	No
Please indicate your response	*Do you donate household goods to other organizations? Please indicate your response Yes	Please indicate your response No

If Yes, which organizations and why?

Goodwill Donor Survey

Welcome to Goodwill Industries of the Redwood Empire, Santa Rosa, CA

*1. What donation site did you visit?

*2. How did you feel about the donation center?

*3. How did you feel about the service you received in the donation center?

*4. Based on your donation experience, would you