Dublin Community Recreation Center Patron Survey

This survey is for the purpose of providing better service to the members of the Dublin Community Recreation Center. All information is strictly confidential. Your sincere and honest replies are greatly appreciated.

1. Overall Staff Service Quality

	Poor			Average			Excellent	N/A
Possession of required knowledge/skills	*Overall Staff Service Quality Possession of required knowledge/skills Poor	Possession of required knowledge/skills	Possession of required knowledge/skills	Possession of required knowledge/skills Average	Possession of required knowledge/skills	Possession of required knowledge/skills	Possession of required knowledge/skills Excellent	Possession of required knowledge/skills N/A
Neatness and dress	Neatness and dress Poor	Neatness and dress	Neatness and dress	Neatness and dress Average	Neatness and dress	Neatness and dress	Neatness and dress Excellent	Neatness and dress N/A
Willingness to help, patience and courtesy	Willingness to help, patience and courtesy Poor	Willingness to help, patience and courtesy	Willingness to help, patience and courtesy	Willingness to help, patience and courtesy Average	Willingness to help, patience and courtesy	Willingness to help, patience and courtesy	Willingness to help, patience and courtesy Excellent	Willingness to help, patience and courtesy N/A
Safety and security	Safety and security Poor	Safety and security	Safety and security	Safety and security Average	Safety and security	Safety and security	Safety and security Excellent	Safety and security N/A
Communication with members	Communication with members Poor	Communication with members	Communication with members	Communication with members Average	Communication with members	Communication with members	Communication with members Excellent	Communication with members N/A
Responsiveness to complaints	Responsiveness to complaints Poor	Responsiveness to complaints	Responsiveness to complaints	Responsiveness to complaints Average	Responsiveness to complaints	Responsiveness to complaints	Responsiveness to complaints Excellent	Responsiveness to complaints N/A
Individualized attention from instructors	Individualized attention from instructors Poor	Individualized attention from instructors	Individualized attention from instructors	Individualized attention from instructors Average	Individualized attention from instructors	Individualized attention from instructors	Individualized attention from instructors Excellent	Individualized attention from instructors N/A

2. Overall Program Service Quality

	Poor			Average			Excellent	N/A
Variety of programs	*Overall Program Service Quality Variety of programs Poor	Variety of programs	Variety of programs	Variety of programs Average	Variety of programs	Variety of programs	Variety of programs Excellent	Variety of programs N/A
Availability of programs at appropriate level	Availability of programs at appropriate level Poor	Availability of programs at appropriate level	Availability of programs at appropriate level	Availability of programs at appropriate level Average	Availability of programs at appropriate level	Availability of programs at appropriate level	Availability of programs at appropriate level Excellent	Availability of programs at appropriate level N/A
Convenience of program time/schedule	Convenience of program time/schedule Poor	Convenience of program time/schedule	Convenience of program time/schedule	Convenience of program time/schedule Average	Convenience of program time/schedule	Convenience of program time/schedule	Convenience of program time/schedule Excellent	Convenience of program time/schedule N/A
Quality/content of programs	Quality/content of programs Poor	Quality/content of programs	Quality/content of programs	Quality/content of programs Average	Quality/content of programs	Quality/content of programs	Quality/content of programs Excellent	Quality/content of programs N/A
Appropriateness of class size	Appropriateness of class size Poor	Appropriateness of class size	Appropriateness of class size	Appropriateness of class size Average	Appropriateness of class size	Appropriateness of class size	Appropriateness of class size Excellent	Appropriateness of class size N/A
Background music (if any)	Background music (if any) Poor	Background music (if any)	Background music (if any)	Background music (if any) Average	Background music (if any)	Background music (if any)	Background music (if any) Excellent	Background music (if any) N/A
Adequacy of space	Adequacy of space Poor	Adequacy of space	Adequacy of space	Adequacy of space Average	Adequacy of space	Adequacy of space	Adequacy of space Excellent	Adequacy of space N/A

3. Locker Room Service Quality

	Poor			Average			Excellent	N/A
Availability of lockers	*Locker Room Service Quality Availability of lockers Poor	Availability of lockers	Availability of lockers	Availability of lockers Average	Availability of lockers	Availability of lockers	Availability of lockers Excellent	Availability of lockers N/A
Overall maintenance	Overall maintenance Poor	Overall maintenance	Overall maintenance	Overall maintenance Average	Overall maintenance	Overall maintenance	Overall maintenance Excellent	Overall maintenance N/A
Shower cleanliness	Shower cleanliness Poor	Shower cleanliness	Shower cleanliness	Shower cleanliness Average	Shower cleanliness	Shower cleanliness	Shower cleanliness Excellent	Shower cleanliness N/A
Accessibility	Accessibility Poor	Accessibility	Accessibility	Accessibility Average	Accessibility	Accessibility	Accessibility Excellent	Accessibility N/A
Safety	Safety Poor	Safety	Safety	Safety Average	Safety	Safety	Safety Excellent	Safety N/A
Temperature control	Temperature control Poor	Temperature control	Temperature control	Temperature control Average	Temperature control	Temperature control	Temperature control Excellent	Temperature control N/A

4. Fitness Facility Service Quality

	Poor			Average			Excellent	N/A
Modern-looking equipment	*Fitness Facility Service Quality Modern-looking equipment Poor	Modern-looking equipment	Modern-looking equipment	Modern-looking equipment Average	Modern-looking equipment	Modern-looking equipment	Modern-looking equipment Excellent	Modern-looking equipment N/A
Adequacy of signs and directions	Adequacy of signs and directions Poor	Adequacy of signs and directions	Adequacy of signs and directions	Adequacy of signs and directions Average	Adequacy of signs and directions	Adequacy of signs and directions	Adequacy of signs and directions Excellent	Adequacy of signs and directions N/A
Variety of equipment	Variety of equipment Poor	Variety of equipment	Variety of equipment	Variety of equipment Average	Variety of equipment	Variety of equipment	Variety of equipment Excellent	Variety of equipment N/A
Availability of workout facility/equipment	Availability of workout facility/equipment Poor	Availability of workout facility/equipment	Availability of workout facility/equipment	Availability of workout facility/equipment Average	Availability of workout facility/equipment	Availability of workout facility/equipment	Availability of workout facility/equipment Excellent	Availability of workout facility/equipment N/A
Overall maintenance of equipment	Overall maintenance of equipment Poor	Overall maintenance of equipment	Overall maintenance of equipment	Overall maintenance of equipment Average	Overall maintenance of equipment	Overall maintenance of equipment	Overall maintenance of equipment Excellent	Overall maintenance of equipment N/A
Availability and presence of staff	Availability and presence of staff Poor	Availability and presence of staff	Availability and presence of staff	Availability and presence of staff Average	Availability and presence of staff	Availability and presence of staff	Availability and presence of staff Excellent	Availability and presence of staff N/A

5. Aquatic Facility Service Quality

	Poor			Average			Excellent	N/A
Pool area cleanliness	*Aquatic Facility Service Quality Pool area cleanliness Poor	Pool area cleanliness	Pool area cleanliness	Pool area cleanliness Average	Pool area cleanliness	Pool area cleanliness	Pool area cleanliness Excellent	Pool area cleanliness N/A
Water temperature control	Water temperature control Poor	Water temperature control	Water temperature control	Water temperature control Average	Water temperature control	Water temperature control	Water temperature control Excellent	Water temperature control N/A
Water quality	Water quality Poor	Water quality	Water quality	Water quality Average	Water quality	Water quality	Water quality Excellent	Water quality N/A
Availability of lanes	Availability of lanes Poor	Availability of lanes	Availability of lanes	Availability of lanes Average	Availability of lanes	Availability of lanes	Availability of lanes Excellent	Availability of lanes N/A
Pool area maintenance	Pool area maintenance Poor	Pool area maintenance	Pool area maintenance	Pool area maintenance Average	Pool area maintenance	Pool area maintenance	Pool area maintenance Excellent	Pool area maintenance N/A
Safety	Safety Poor	Safety	Safety	Safety Average	Safety	Safety	Safety Excellent	Safety N/A

6. Child Care Service Quality

	Poor			Average			Excellent	N/A
Quality of staff	*Child Care Service Quality Quality of staff Poor	Quality of staff	Quality of staff	Quality of staff Average	Quality of staff	Quality of staff	Quality of staff Excellent	Quality of staff N/A
Cleanliness of equipment	Cleanliness of equipment Poor	Cleanliness of equipment	Cleanliness of equipment	Cleanliness of equipment Average	Cleanliness of equipment	Cleanliness of equipment	Cleanliness of equipment Excellent	Cleanliness of equipment N/A
Hours of operation	Hours of operation Poor	Hours of operation	Hours of operation	Hours of operation Average	Hours of operation	Hours of operation	Hours of operation Excellent	Hours of operation N/A
Adequacy of space	Adequacy of space Poor	Adequacy of space	Adequacy of space	Adequacy of space Average	Adequacy of space	Adequacy of space	Adequacy of space Excellent	Adequacy of space N/A
Safety of environment	Safety of environment Poor	Safety of environment	Safety of environment	Safety of environment Average	Safety of environment	Safety of environment	Safety of environment Excellent	Safety of environment N/A
Diversity of experience provided	Diversity of experience provided Poor	Diversity of experience provided	Diversity of experience provided	Diversity of experience provided Average	Diversity of experience provided	Diversity of experience provided	Diversity of experience provided Excellent	Diversity of experience provided N/A

7. Facility Reservations

	Poor			Average			Excellent	N/A
Variety of rental facilities	*Facility Reservations Variety of rental facilities Poor	Variety of rental facilities	Variety of rental facilities	Variety of rental facilities Average	Variety of rental facilities	Variety of rental facilities	Variety of rental facilities Excellent	Variety of rental facilities N/A
Cleanliness of rental facilities	Cleanliness of rental facilities Poor	Cleanliness of rental facilities	Cleanliness of rental facilities	Cleanliness of rental facilities Average	Cleanliness of rental facilities	Cleanliness of rental facilities	Cleanliness of rental facilities Excellent	Cleanliness of rental facilities N/A
Maintenance of rental facilities	Maintenance of rental facilities Poor	Maintenance of rental facilities	Maintenance of rental facilities	Maintenance of rental facilities Average	Maintenance of rental facilities	Maintenance of rental facilities	Maintenance of rental facilities Excellent	Maintenance of rental facilities N/A
Quality of reservations staff	Quality of reservations staff Poor	Quality of reservations staff	Quality of reservations staff	Quality of reservations staff Average	Quality of reservations staff	Quality of reservations staff	Quality of reservations staff Excellent	Quality of reservations staff N/A
Overall value of rental facilities for the money	Overall value of rental facilities for the money Poor	Overall value of rental facilities for the money	Overall value of rental facilities for the money	Overall value of rental facilities for the money Average	Overall value of rental facilities for the money	Overall value of rental facilities for the money	Overall value of rental facilities for the money Excellent	Overall value of rental facilities for the money N/A

8. Overall Facility Service Quality

	Poor			Average			Excellent	N/A
Convenience of location	*Overall Facility Service Quality Convenience of location Poor	Convenience of location	Convenience of location	Convenience of location Average	Convenience of location	Convenience of location	Convenience of location Excellent	Convenience of location N/A
Hours of operation	Hours of operation Poor	Hours of operation	Hours of operation	Hours of operation Average	Hours of operation	Hours of operation	Hours of operation Excellent	Hours of operation N/A
Availability of parking	Availability of parking Poor	Availability of parking	Availability of parking	Availability of parking Average	Availability of parking	Availability of parking	Availability of parking Excellent	Availability of parking N/A
Accessibility to building	Accessibility to building Poor	Accessibility to building	Accessibility to building	Accessibility to building Average	Accessibility to building	Accessibility to building	Accessibility to building Excellent	Accessibility to building N/A
Parking lot safety	Parking lot safety Poor	Parking lot safety	Parking lot safety	Parking lot safety Average	Parking lot safety	Parking lot safety	Parking lot safety Excellent	Parking lot safety N/A
Temperature control	Temperature control Poor	Temperature control	Temperature control	Temperature control Average	Temperature control	Temperature control	Temperature control Excellent	Temperature control N/A
Lighting control	Lighting control Poor	Lighting control	Lighting control	Lighting control Average	Lighting control	Lighting control	Lighting control Excellent	Lighting control N/A
Pleasantness of environment	Pleasantness of environment Poor	Pleasantness of environment	Pleasantness of environment	Pleasantness of environment Average	Pleasantness of environment	Pleasantness of environment	Pleasantness of environment Excellent	Pleasantness of environment N/A

9. Overall Service

	Poor			Average			Excellent
Overall service quality of the recreation center	*Overall Service Overall service quality of the recreation center Poor	Overall service quality of the recreation center	Overall service quality of the recreation center	Overall service quality of the recreation center Average	Overall service quality of the recreation center	Overall service quality of the recreation center	Overall service quality of the recreation center Excellent
Overall value for the money	Overall value for the money Poor	Overall value for the money	Overall value for the money	Overall value for the money Average	Overall value for the money	Overall value for the money	Overall value for the money Excellent

10. Overall Service

	Unlikely						Very likely
I will recommend the recreation center to other people.	*Overall Service I will recommend the recreation center to other people. Unlikely	I will recommend the recreation center to other people.	I will recommend the recreation center to other people.	I will recommend the recreation center to other people.	I will recommend the recreation center to other people.	I will recommend the recreation center to other people.	I will recommend the recreation center to other people. Very likely
I will renew my membership next year.	I will renew my membership next year. Unlikely	I will renew my membership next year.	I will renew my membership next year.	I will renew my membership next year.	I will renew my membership next year.	I will renew my membership next year.	I will renew my membership next year. Very likely

11. Which things do you like the most about the Dublin Community Recreation Center?

Which things do you like the most about the Dublin Community Recreation Center?

12. Anything you would like to change?

Anything you would like to change?

13. Please indicate your membership type (check one only).

Please indicate your membership type (check one only). Individual

Family

Senior

College Student

Dublin Corporate Individual

Other (please specify)

14. How long have you been a member?

How long have you been a member? Less than 1 year

1 year

2 years

3 years

4 or more years

15. On the average, about how frequently do you come to use our facilities?

On the average, about how frequently do you come to use our facilities? 1-2 times per week

3-4 times per week

5-6 times per week

7 or more times per week

Other (please specify)

16. Which area do you use most? (check one)

Which area do you use most? (check one) Aquatic

Fitness

Gym

Theater

Senior Center

General Programs

Other (please specify)

17. What is your gender?

What is your gender? Male

Female

18. How old are you?

How old are you? Under 18 years

18-25 years

26-35 years

36-50 years

51-65 years

Over 65 years

19. What time of day do you usually visit/use the Dublin Community Recreation Center?

What time of day do you usually visit/use the Dublin Community Recreation Center? 5:30-10 a.m.

10 a.m.-2 p.m.

2-6 p.m.

6-9:30 p.m.

20. Highest education level (check one)

Highest education level (check one) High school diploma

Some college

College degree

Master's degree

Doctoral degree

Other (please specify)

21. Profession (check one)

Profession (check one) Management

Technical

Professional

Sales

Clerical

Education

Homemaker

Retired

Other (please specify)