Survey

Thank you for taking the time to provide us with feedback on this very short survey that will help us continue to improve the My Account Dashboard.

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1. Which of the ‘My Account’ services did you use?

Which of the ‘My Account’ services did you use? Checked my service or plan details

Access your bill online

Access other application (e.g. Mobile Data Usage Meter)

Checked your mobile or broadband data usage

Performed a non-purchase transaction (e.g PUK retrieval,International Roaming, relocate services)

Other (please specify)

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2. Thinking about the above, How easily were you able to FIND what you needed in My Account? (1 being "not at all", 5 being "very easily")

	1	2	3	4	5
Rate us	*Thinking about the above, How easily were you able to FIND what you needed in My Account? (1 being "not at all", 5 being "very easily") Rate us 1	Rate us 2	Rate us 3	Rate us 4	Rate us 5

3. How easily were you able to UNDERSTAND what you found in My Account?
(1 being "not at all", 5 being "very easily")

	1	2	3	4	5
Rate us	*How easily were you able to UNDERSTAND what you found in My Account? (1 being "not at all", 5 being "very easily") Rate us 1	Rate us 2	Rate us 3	Rate us 4	Rate us 5

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4. Have you experienced any of the following issues in My Account?

Have you experienced any of the following issues in My Account? An error or issue when I try and access an application (e.g. Online Bill, Mobile Data Usage Meter)

An error or issue when I try to use one of the forms to complete a self service request (e.g. Retrieve mobile PUK code, Activate International Roaming...etc)

An error or issue with the list of my services and plans I’m on (*Note if you have purchased a new product or recently changed your plan, the update will not appear on your dashboard for up to 4-6 weeks)

Unable to find a link or application I was previously able to access

Problems when I try to login

Problems when I try to retrieve my username or password

Problems when I try to change my “secret question”

Other (please specify)

5. If yes, please tell us the specific account or service you experienced the issue with

If yes, please tell us the specific account or service you experienced the issue with

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6. How satisfied where you with the ‘My Account’ service(s)? (1 being "not at all", 5 being "very satisfied")

	1	2	3	4	5
Rate us	*How satisfied where you with the ‘My Account’ service(s)? (1 being "not at all", 5 being "very satisfied") Rate us 1	Rate us 2	Rate us 3	Rate us 4	Rate us 5

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7. How likely are you to use ‘My Account’ service(s) in the future (1 being "not at all", 5 being "very likely")

	1	2	3	4	5
Rate us	*How likely are you to use ‘My Account’ service(s) in the future (1 being "not at all", 5 being "very likely") Rate us 1	Rate us 2	Rate us 3	Rate us 4	Rate us 5

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8. How likely are you to recommend ‘My Account’ to a colleague or associate? (1 being "not at all", 5 being "very likely")

	1	2	3	4	5
Rate us	*How likely are you to recommend ‘My Account’ to a colleague or associate? (1 being "not at all", 5 being "very likely") Rate us 1	Rate us 2	Rate us 3	Rate us 4	Rate us 5

9. Please provide any general feedback about your ‘My Account’ experience.

Please provide any general feedback about your ‘My Account’ experience.

10. Please provide your details if you’re happy for us to contact you for further clarification:

Please provide your details if you’re happy for us to contact you for further clarification: First Name
Surname
Company Name
Telstra Account Number
Phone Number
Email Address

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http://www.telstra.com.au/privacy/privacy-statement/

*1. Which of the ‘My Account’ services did you use?

*2. Thinking about the above, How easily were you able to FIND what you needed in My Account? (1 being "not at all", 5 being "very easily")

3. How easily were you able to UNDERSTAND what you found in My Account? (1 being "not at all", 5 being "very easily")

*4. Have you experienced any of the following issues in My Account?