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IIT Facilities Customer Survey

 

1. Please Enter your Work Order Number (Optional):

Please Enter your Work Order Number (Optional):

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2. Did your service request receive a timely response?

	Strongly Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Did your service request receive a timely response? Please select one: Strongly Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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3. Did a IIT supervisor or mechanic notify you of any delays or issues?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Did a IIT supervisor or mechanic notify you of any delays or issues? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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4. Was the service request / work order completed to your satisfaction?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Was the service request / work order completed to your satisfaction? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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5. Was the maintenance mechanic friendly and helpful?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Was the maintenance mechanic friendly and helpful? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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6. Was the Facilities website easy to navigate?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Was the Facilities website easy to navigate? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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7. Did the Facilities website give you the information you needed?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Did the Facilities website give you the information you needed? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

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8. Were you satisfied overall with your interaction with the IIT Facilities department?

	Strong Disagree	Disagree	Neutral or n/a	Agree	Strongly Agree
Please select one:	*Were you satisfied overall with your interaction with the IIT Facilities department? Please select one: Strong Disagree	Please select one: Disagree	Please select one: Neutral or n/a	Please select one: Agree	Please select one: Strongly Agree

9. What improvements would you suggest? (Optional)

What improvements would you suggest? (Optional)