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IIT Facilities Customer Survey
1
. Please Enter your Work Order Number (Optional):
Please Enter your Work Order Number (Optional):
*
2
. Did your service request receive a timely response?
Strongly Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Did your service request receive a timely response? Please select one: Strongly Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
3
. Did a IIT supervisor or mechanic notify you of any delays or issues?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Did a IIT supervisor or mechanic notify you of any delays or issues? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
4
. Was the service request / work order completed to your satisfaction?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Was the service request / work order completed to your satisfaction? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
5
. Was the maintenance mechanic friendly and helpful?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Was the maintenance mechanic friendly and helpful? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
6
. Was the Facilities website easy to navigate?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Was the Facilities website easy to navigate? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
7
. Did the Facilities website give you the information you needed?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Did the Facilities website give you the information you needed? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
*
8
. Were you satisfied overall with your interaction with the IIT Facilities department?
Strong Disagree
Disagree
Neutral or n/a
Agree
Strongly Agree
Please select one:
*
Were you satisfied overall with your interaction with the IIT Facilities department? Please select one: Strong Disagree
Please select one: Disagree
Please select one: Neutral or n/a
Please select one: Agree
Please select one: Strongly Agree
9
. What improvements would you suggest? (Optional)
What improvements would you suggest? (Optional)
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