Call Zebra Customer Service Survey

1. Full Name

Full Name

2. Customer Reference Number

Customer Reference Number

3. How did you find out about Call Zebra?

How did you find out about Call Zebra? Via local repairer

CZ website

Friend / family

Media/ advertisement

Other (please specify)

4. Were you satisfied with how quickly you got your replacement vehicle?

Were you satisfied with how quickly you got your replacement vehicle? Extremely satisfied

Satisfied

Disappointed

Very disappointed

Any other comments

5. What were your main priorities following your vehicle damage? (may need to read out some of options to prompt them)

What were your main priorities following your vehicle damage? (may need to read out some of options to prompt them) Rapid replacement car

Fast repair time

Central claim management

Legal advice

Local repairer

Quality repair

Other

Any other comments

6. Is there anything we could have done to make the situation better for you?

Is there anything we could have done to make the situation better for you? Yes

Don’t know

Any other comments

7. How would you rate the overall service you received?

How would you rate the overall service you received? Excellent

Good

Satisfactory

Poor

Very poor

Any other comments

8. And finally, would you recommend Call Zebra to a family or friend?

And finally, would you recommend Call Zebra to a family or friend? Yes ⁪

No ⁪

Don’t know

Any other comments

*
9. Please rate the following:

	Very Poor	Poor	Satisfactory	Good	Very Good
Call Zebra's overall customer service	*Please rate the following: Call Zebra's overall customer service Very Poor	Call Zebra's overall customer service Poor	Call Zebra's overall customer service Satisfactory	Call Zebra's overall customer service Good	Call Zebra's overall customer service Very Good

Any other comments

10. We have just launched a ‘customer of the month’ prize draw so if it’s okay with you I will enter you into that? There will be different prizes each month including theatre tickets and restaurant vouchers.

We have just launched a ‘customer of the month’ prize draw so if it’s okay with you I will enter you into that? There will be different prizes each month including theatre tickets and restaurant vouchers. Yes

Not

Any other comments

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Call Zebra Customer Service Survey

1. Full Name

2. Customer Reference Number

3. How did you find out about Call Zebra?

4. Were you satisfied with how quickly you got your replacement vehicle?

5. What were your main priorities following your vehicle damage? (may need to read out some of options to prompt them)

6. Is there anything we could have done to make the situation better for you?

7. How would you rate the overall service you received?

8. And finally, would you recommend Call Zebra to a family or friend?

*9. Please rate the following:

10. We have just launched a ‘customer of the month’ prize draw so if it’s okay with you I will enter you into that? There will be different prizes each month including theatre tickets and restaurant vouchers.

*
9. Please rate the following: