BankFIRST Customer Service Survey

Tell us how we are doing

Who was your banking representative?

Who was your banking representative? Drive-up Teller

Lobby Teller

Customer Service Representative

Employee Name

Please answer the following questions based on your experience:

	Yes	No
Did someone acknowledge you when you arrived?	*Please answer the following questions based on your experience: Did someone acknowledge you when you arrived? Yes	Did someone acknowledge you when you arrived? No
Were you greeted with a smile?	Were you greeted with a smile? Yes	Were you greeted with a smile? No
Did we call you by name?	Did we call you by name? Yes	Did we call you by name? No
Did we thank you for your business?	Did we thank you for your business? Yes	Did we thank you for your business? No
Were we courteous?	Were we courteous? Yes	Were we courteous? No
Were we knowledgeable?	Were we knowledgeable? Yes	Were we knowledgeable? No
Were you offered products to meet your banking needs?	Were you offered products to meet your banking needs? Yes	Were you offered products to meet your banking needs? No
Did you receive prompt service?	Did you receive prompt service? Yes	Did you receive prompt service? No
Was our banking office clean and orderly?	Was our banking office clean and orderly? Yes	Was our banking office clean and orderly? No
Would you recommend BankFIRST to others?	Would you recommend BankFIRST to others? Yes	Would you recommend BankFIRST to others? No

Which BankFIRST branch did you visit?

How would you rate your overall customer service experience?

How would you rate your overall customer service experience? Outstanding

Above Average

Average

Needs Improvement

Poor

(Optional Information)

Additional Comments

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