Customer Service Survey - Municipal Court, Teen Court & Utility Billing Question Title * 1. What was the reason for your visit today? (check all that apply)Municipal Court Pay a citation Set a court date Speak to Judge Attend court Question Title * 2. What was the reason for your visit today? (check all that apply)Teen Court Volunteer Attend court Community Service hours Question Title * 3. What was the reason for your visit today?Southlake Water Utilities-Customer Service Pay utility bill Set up new service Change my account Disconnect service Get recycle bin/lid Other (please specify) Question Title * 4. Did you complete what you intended to accomplish? Yes No, why not? Please explain Question Title * 5. What could we have done to assist you in achieving your goal? Question Title * 6. Please complete the following statement. The service... ...was better than expected. ...matched expectations. ...was worse than expected. Question Title * 7. If you could wish for one thing in regard to how we served you today, what would it be? Question Title * 8. Please rank the following from: 1 (most important) to 5 (least important) 1 2 3 4 5 Payment options available Payment options available 1 Payment options available 2 Payment options available 3 Payment options available 4 Payment options available 5 Quick processing time Quick processing time 1 Quick processing time 2 Quick processing time 3 Quick processing time 4 Quick processing time 5 Phone answered by a live person Phone answered by a live person 1 Phone answered by a live person 2 Phone answered by a live person 3 Phone answered by a live person 4 Phone answered by a live person 5 Representative is knowledgeable and helpful Representative is knowledgeable and helpful 1 Representative is knowledgeable and helpful 2 Representative is knowledgeable and helpful 3 Representative is knowledgeable and helpful 4 Representative is knowledgeable and helpful 5 Representative smiles and acknowledges me immediately Representative smiles and acknowledges me immediately 1 Representative smiles and acknowledges me immediately 2 Representative smiles and acknowledges me immediately 3 Representative smiles and acknowledges me immediately 4 Representative smiles and acknowledges me immediately 5 Comments Question Title * 9. Is there something you would like for us to do for you? Next
