Customer Service Template
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1
. How long did you have to wait before a customer service representative at our company began to help you?
How long did you have to wait before a customer service representative at our company began to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
2
. How well did the customer service representatives at our company listen to you?
How well did the customer service representatives at our company listen to you?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
3
. How eager to help you were the customer service representatives at our company?
How eager to help you were the customer service representatives at our company?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
4
. How quickly did the customer service representatives at our company help you?
How quickly did the customer service representatives at our company help you?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
5
. How knowledgeable were the customer service representatives at our company?
How knowledgeable were the customer service representatives at our company?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
6
. How clear was the information the customer service representatives at our company gave you?
How clear was the information the customer service representatives at our company gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
7
. How many of your questions did the customer service representatives at our company resolve?
How many of your questions did the customer service representatives at our company resolve?
All of them
Most of them
About half of them
Some of them
None of them
8
. How helpful were the customer service representatives at our company?
How helpful were the customer service representatives at our company?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
9
. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much better
Somewhat better
Slightly better
About what was expected
Slightly worse
Somewhat worse
Much worse
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