Your Thoughts
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1. Default Section

	Excellent	Good	Fair	Poor
Friendliness	*Please rate Community Shores Employees on the following Friendliness Excellent	Friendliness Good	Friendliness Fair	Friendliness Poor
Knowledge	Knowledge Excellent	Knowledge Good	Knowledge Fair	Knowledge Poor
Attention to Detail	Attention to Detail Excellent	Attention to Detail Good	Attention to Detail Fair	Attention to Detail Poor
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Fair	Timeliness Poor

	Paperless Statements	Lower minimum balance	Easy to understand	FDIC insured
Checking	*What features of our deposit products do you like the most? Checking Paperless Statements	Checking Lower minimum balance	Checking Easy to understand	Checking FDIC insured
Money Market	Money Market Paperless Statements	Money Market Lower minimum balance	Money Market Easy to understand	Money Market FDIC insured
Certificates of Deposit	Certificates of Deposit Paperless Statements	Certificates of Deposit Lower minimum balance	Certificates of Deposit Easy to understand	Certificates of Deposit FDIC insured
Savings	Savings Paperless Statements	Savings Lower minimum balance	Savings Easy to understand	Savings FDIC insured

	Yes	Maybe	No
Financial Literacy	*Which of the following seminars would you most likely attend? Financial Literacy Yes	Financial Literacy Maybe	Financial Literacy No	Financial Literacy
Understanding Credit and Credit Reporting	Understanding Credit and Credit Reporting Yes	Understanding Credit and Credit Reporting Maybe	Understanding Credit and Credit Reporting No	Understanding Credit and Credit Reporting
Saving for Education	Saving for Education Yes	Saving for Education Maybe	Saving for Education No	Saving for Education
Financing a Home	Financing a Home Yes	Financing a Home Maybe	Financing a Home No	Financing a Home
Investing for Retirement	Investing for Retirement Yes	Investing for Retirement Maybe	Investing for Retirement No	Investing for Retirement

	Most Important	Somewhat Important	Not too concerned	Least Important
Flexibility of Local Lender	*When you think about borrowing money, please rate the following in terms of importance to you. Flexibility of Local Lender Most Important	Flexibility of Local Lender Somewhat Important	Flexibility of Local Lender Not too concerned	Flexibility of Local Lender Least Important
Interest Rate and Terms	Interest Rate and Terms Most Important	Interest Rate and Terms Somewhat Important	Interest Rate and Terms Not too concerned	Interest Rate and Terms Least Important
Affordability of Payments	Affordability of Payments Most Important	Affordability of Payments Somewhat Important	Affordability of Payments Not too concerned	Affordability of Payments Least Important
Speed of getting approved	Speed of getting approved Most Important	Speed of getting approved Somewhat Important	Speed of getting approved Not too concerned	Speed of getting approved Least Important

What is your preferred way to receive information from the bank? Mail

Fax

Phone

Community Shores is on Facebook. How often do you use a social media (Facebook, twitter, etc) Once a month

Once a week

Once a day

Multiple times a day.

Constantly

	Very Important	Somewhat Important	Not too important	Least Important
Knowledge of Registered Rep	*Community Shores offers investment products through Sorrento Pacific Financial, a registered broker dealer. These products include Mutual Funds, Annuities, IRA's, Retirement Plans (401-K's, 403-B's, etc.), 529 College Education Plans,and Life Insurance. What features of an investment program are most important to you? Knowledge of Registered Rep Very Important	Knowledge of Registered Rep Somewhat Important	Knowledge of Registered Rep Not too important	Knowledge of Registered Rep Least Important
Pricing	Pricing Very Important	Pricing Somewhat Important	Pricing Not too important	Pricing Least Important
Product Choices	Product Choices Very Important	Product Choices Somewhat Important	Product Choices Not too important	Product Choices Least Important
Reputation	Reputation Very Important	Reputation Somewhat Important	Reputation Not too important	Reputation Least Important
Service	Service Very Important	Service Somewhat Important	Service Not too important	Service Least Important

In your opinion, what is the one thing that distinguishes Community Shores the most, from our competition? Pricing

Service by employees

Products

Convenience

Local decision making

Please state your age Under 18

18-30

31-50

51-65

Over 65

Please add additional comments.

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