Crusaders Membership Satisfaction Survey (Fall 2011)

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1. How convenient is it to get involved with the Crusaders Soccer Program (i.e. Register and/or Try Out for a team)?

How convenient is it to get involved with the Crusaders Soccer Program (i.e. Register and/or Try Out for a team)?   Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient

Please share with us any additional feedback on how we could make it easier to get involved with the Crusaders Program:

2. How professional is our Association or more specifically the Crusaders Program?

How professional is our Association or more specifically the Crusaders Program?   Extremely professional Very professional Moderately professional Slightly professional Not at all professional

Please share with us any feedback that could help us to serve our members in a more professional manner in general and/or specifically in the Crusaders Program:

3. Compared to other sports clubs/teams, is our product quality (i.e. Coach or Player Development) better, worse, or about the same?

Compared to other sports clubs/teams, is our product quality (i.e. Coach or Player Development) better, worse, or about the same?   Much better Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse

Please provide feedback and/or share ideas that would help us do a better job developing our Coaches and Players:

4. Compared to other sports clubs/teams, are our prices more reasonable, less reasonable, or about the same?

Compared to other sports clubs/teams, are our prices more reasonable, less reasonable, or about the same?   Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable

Please feel free to comment or ask questions about our program's fees in the space provided below:

5. How responsive is our association to questions, comments or concerns shared by you?

How responsive is our association to questions, comments or concerns shared by you?   Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive

Please provide any comments or ask questions you'd like to see answered in the space below:

6. How well do the customer service representatives (i.e. Association Staff or Board Members) at our association answer your questions?

How well do the customer service representatives (i.e. Association Staff or Board Members) at our association answer your questions?   Extremely well Very well Moderately well Slightly well Not at all well

If there are specific examples or comments please provide them below:

7. Overall, are you satisfied with the employees at our association or specifically the District Head Coach (i.e. Jim Loughlin), neither satisfied nor dissatisfied with them, or dissatisfied with them?

Overall, are you satisfied with the employees at our association or specifically the District Head Coach (i.e. Jim Loughlin), neither satisfied nor dissatisfied with them, or dissatisfied with them?   Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied

Please provide any comments or examples in the space below:

8. Do you like our association or specifically the Crusaders Program, neither like nor dislike it, or dislike it?

Do you like our association or specifically the Crusaders Program, neither like nor dislike it, or dislike it?   Like a great deal Like a moderate amount Like a little Neither like nor dislike Dislike a little Dislike a moderate amount Dislike a great deal

Please feel free to provide any comments below regarding this question:

9. How likely are you to recommend our association or specifically the Crusaders Program to people you know ?

How likely are you to recommend our association or specifically the Crusaders Program to people you know ?   Extremely likely Very likely Moderately likely Slightly likely Not at all likely

Please provide any additional comments in the space provided below:

10. How can we get volunteers more involved with our association and/or specifically the Crusaders Program?

How can we get volunteers more involved with our association and/or specifically the Crusaders Program?