Customer Satisfaction Survey
 

Your Feedback is important!

 
Welcome,
Thank you for participating in our on-line Customer Satisfaction survey.
Your feedback is very important to us. Feedback will help us to identify areas where we can improve services and better understand the needs in our community.

Sincerely,
Michael Sawyer, Library Director
Calcasieu Parish Public Library

1. Overall, how important is the library to you?

2. Overall, how satisfied are you with the services of the library?

3. How well do these services compare to your expectations?

4. Overall, how do you rate the quality of products and services we provide?

5. Would you recommend the services of the library to others?

6. How likely are you to reuse the services of the library?

7. With regards to looking for information or materials to explore a topic of personal interest, did you find what you were looking for?

8. With regards to library sponsored or co-sponsored programs designed to help you explore topics of personal interest, please evaluate.

9. How do you receive information about library programs?

10. Please answer: I have found something good to read, listen to, or view at the library?

11. Please answer: I have received the material that I have placed on hold in a timely manner.

12. As a parent or caregiver, library services for preschool children are:

13. With regards to accessing the Internet on a library provided computer please indicate if the library has met your needs.

14. With regards to the Library's website as an informative and easy to use, have you found what you needed?

15. Is this library an attractive, safe, and welcoming place?

16. Would you like a staff member to contact you?

17. If you answered YES to the question above, please complete the contact information.