Consumer Satisfaction Survey

Please take a few minutes to help Consumer Action assess its website. We are conducting a strategic assessment of our online services and your feedback is valuable.

Thank you for taking the time to participate in this important assessment of our services.

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1. Have you visited Consumer Action's website before today?

Have you visited Consumer Action's website before today? Yes

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2. Did the Consumer Action website give you the information you were looking for?

Did the Consumer Action website give you the information you were looking for? Yes

If no, please give details on what you were looking for?

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3. On a scale of 1 to 5 (1 being very challenging and 5 being very seamless / easy) - How easy was it to find the information on the website?

On a scale of 1 to 5 (1 being very challenging and 5 being very seamless / easy) - How easy was it to find the information on the website? 1 - Very Challenging

2 - Somewhat Challenging

3 - Not Very Challenging

4 - Seamless/Easy

5 - Very Seamless/Easy

Please specify

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4. On a scale of 1 to 5 (1 being not useful at all and 5 being exactly what you needed), how useful and effective was the information you found on the Consumer Action website?

On a scale of 1 to 5 (1 being not useful at all and 5 being exactly what you needed), how useful and effective was the information you found on the Consumer Action website? 1 - Not useful

2 - Somewhat Useful

3 - Useful

4 - Pretty Useful

5 - Exactly What I Needed

Please specify

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5. What kind of information were you looking for on the website? Information on:

What kind of information were you looking for on the website? Information on: a. Banking & Financial

b. Telecommunication

c. Privacy

d. Insurance

e. Housing

f. Other (please specify)

Other (please specify)

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6. What kind of material on the website did you find useful?

What kind of material on the website did you find useful? a. Consumer advice publications

b. Consumer Action newsletters

c. Consumer Action survey results

d. Legislative and congressional information

e. Information about submitting complaints/complaint hotline

f. Other (please specify)

Other (please specify)

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7. Where did you hear about Consumer Action?

Where did you hear about Consumer Action? a. Word of mouth from friends / relatives

b. Community outreach organizations / non-profits

c. Internet search via Google / Yahoo etc.

d. Internet links via blogs / other related websites (Please specify)

e. Other (please specify)

Other (please specify)

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8. What is your overall satisfaction level with Consumer Action on a scale from 1 to 5 (1 not satisfied at all and 5 very satisfied)?

What is your overall satisfaction level with Consumer Action on a scale from 1 to 5 (1 not satisfied at all and 5 very satisfied)? 1 - Not at all Satisfied

2 - Somewhat Satisfied

3 - Satisfied

4 - Very Satisfied

5 - Extremely Satisfied: I'll be back!

Any advice to Consumer Action to make our services better?

Consumer Satisfaction Survey

Website Satisfaction Survey

*1. Have you visited Consumer Action's website before today?

*2. Did the Consumer Action website give you the information you were looking for?

*3. On a scale of 1 to 5 (1 being very challenging and 5 being very seamless / easy) - How easy was it to find the information on the website?

*4. On a scale of 1 to 5 (1 being not useful at all and 5 being exactly what you needed), how useful and effective was the information you found on the Consumer Action website?

*5. What kind of information were you looking for on the website? Information on:

*6. What kind of material on the website did you find useful?

*7. Where did you hear about Consumer Action?

*8. What is your overall satisfaction level with Consumer Action on a scale from 1 to 5 (1 not satisfied at all and 5 very satisfied)?

*
1. Have you visited Consumer Action's website before today?

*
2. Did the Consumer Action website give you the information you were looking for?

*
3. On a scale of 1 to 5 (1 being very challenging and 5 being very seamless / easy) - How easy was it to find the information on the website?

*
4. On a scale of 1 to 5 (1 being not useful at all and 5 being exactly what you needed), how useful and effective was the information you found on the Consumer Action website?

*
5. What kind of information were you looking for on the website? Information on:

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6. What kind of material on the website did you find useful?

*
7. Where did you hear about Consumer Action?

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8. What is your overall satisfaction level with Consumer Action on a scale from 1 to 5 (1 not satisfied at all and 5 very satisfied)?