Hostile and Intimidating Parents
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1
. Are you a qualified social worker?
Are you a qualified social worker?
Yes
No
Other (please specify)
2
. Do you work in: (can tick more than one option)
Do you work in: (can tick more than one option)
Child protection
Children-in-need/Family support
Looked after children
Adoption
Mental Health
Disability
Other
3
. Are you:
Are you:
Male
Female
4
. How long have you been in practice?
How long have you been in practice?
0-1 year
1-3 years
3-5 years
5-10 years
over 10 years
5
. What proportion of your caseload includes parents you consider to be hostile or intimidating?
What proportion of your caseload includes parents you consider to be hostile or intimidating?
0-10%
10-30%
30-50%
50-70%
more than 75%
6
. How often do you deal with intimidating or hostile parents?
How often do you deal with intimidating or hostile parents?
Every day
At least twice a week
At least once a week
At least once a month
Infrequently
7
. Has dealing with hostile and intimidating parents had an impact on you, your work or your family?
Has dealing with hostile and intimidating parents had an impact on you, your work or your family?
Yes
No
Don't know
8
. If yes, please explain how.
If yes, please explain how.
9
. In the last six months have you had any threats made to you by a hostile or intimidating parent or service user?
In the last six months have you had any threats made to you by a hostile or intimidating parent or service user?
Yes
No
Don't know
10
. If yes, how many threats have you received in the last 6 months?
If yes, how many threats have you received in the last 6 months?
1
2
3 to 5
5 to 10
More than 10
11
. If yes, what kind of threats were made?
If yes, what kind of threats were made?
Threats to make a complaint
Threats to call the media
Threats to your person
Threats to your family
Other (please specify)
12
. If yes, did you make a report to the police?
If yes, did you make a report to the police?
Yes
No
13
. Please detail the most intimidating situation you have found yourself in during your career.
Please detail the most intimidating situation you have found yourself in during your career.
14
. How would you rate your confidence in dealing with hostile or intimidating parents?
How would you rate your confidence in dealing with hostile or intimidating parents?
Very confident
Quite confident
Occasionally confident
Not very confident
Not at all confident
15
. Have you ever had any specific training on dealing with hostile or intimidating parents?
Have you ever had any specific training on dealing with hostile or intimidating parents?
Yes
Yes, but not enough or too long ago
No
Don't know
16
. If yes, when did you have such training? (Can tick more than one)
If yes, when did you have such training? (Can tick more than one)
During my social work course
During post-qualifying training
During my placement
"On the job" training
Continuing professional development course
Too long ago to remember
Other (please specify)
17
. Do new social workers receive any kind of training on dealing with hostile or intimidating parents when joining your organisation?
Do new social workers receive any kind of training on dealing with hostile or intimidating parents when joining your organisation?
Yes
No
Yes, but not enough
Don't know
18
. Does your organisation have any existing procedures/guidelines or protocols on dealing with hostile and intimidating parents?
Does your organisation have any existing procedures/guidelines or protocols on dealing with hostile and intimidating parents?
Yes, and we all use it
Yes, but no one uses it
No
Don't know
19
. Do you practice dealing with difficult situations?
Do you practice dealing with difficult situations?
Yes
No
Sometimes
Don't know
20
. If yes how? (Can tick more than one box)
If yes how? (Can tick more than one box)
using role play with others
on my own in an empty room
run through it with my supervisor
run through it with colleagues
Other (please specify)
21
. Other than practicing situations, what other strategies do you use when dealing with hostile or intimidating parents?
Other than practicing situations, what other strategies do you use when dealing with hostile or intimidating parents?
22
. When entering a situation you feel could be threatening do you:
Yes
No
Sometimes
Only in extreme cases
Undertake the visit on your own?
*
When entering a situation you feel could be threatening do you: Undertake the visit on your own? Yes
Undertake the visit on your own? No
Undertake the visit on your own? Sometimes
Undertake the visit on your own? Only in extreme cases
Undertake the visit jointly with a colleague?
Undertake the visit jointly with a colleague? Yes
Undertake the visit jointly with a colleague? No
Undertake the visit jointly with a colleague? Sometimes
Undertake the visit jointly with a colleague? Only in extreme cases
Undertake the visit with a supervisor?
Undertake the visit with a supervisor? Yes
Undertake the visit with a supervisor? No
Undertake the visit with a supervisor? Sometimes
Undertake the visit with a supervisor? Only in extreme cases
Undertake the visit with a police officer?
Undertake the visit with a police officer? Yes
Undertake the visit with a police officer? No
Undertake the visit with a police officer? Sometimes
Undertake the visit with a police officer? Only in extreme cases
Other (please specify)
23
. How would you rate the support your team leader/supervisor gives you when dealing with hostile and intimidating parents?
How would you rate the support your team leader/supervisor gives you when dealing with hostile and intimidating parents?
Brilliant
Good
Ok- but could do with more
Poor
Very poor
Other (please specify)
24
. How would you rate the support your organisation gives you when dealing with hostile and intimidating parents?
How would you rate the support your organisation gives you when dealing with hostile and intimidating parents?
Brilliant
Good
Ok- but could do with more
Poor
Very poor
Other (please specify)
25
. Are there any specific initiatives/training/support you would like to help you deal with hostile and intimidating parents?
Are there any specific initiatives/training/support you would like to help you deal with hostile and intimidating parents?
26
. Do you think national guidelines or resources would be of use in this area?
Do you think national guidelines or resources would be of use in this area?
Yes
No
Don't know
27
. Why?
Why?
28
. What areas should be included in such guidance?
What areas should be included in such guidance?
29
. Are vulnerable children being put at greater risk because you do not get enough supervision and support when dealing with hostile and intimidating parents?
Are vulnerable children being put at greater risk because you do not get enough supervision and support when dealing with hostile and intimidating parents?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
30
. Is there enough national recognition of the problems hostile and intimidating parents cause social workers?
Is there enough national recognition of the problems hostile and intimidating parents cause social workers?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
31
. If you would like to be contacted by a Community Care journalist to discuss these matters further please leave contact details here. Please note that this survey is entirely anonymous.
If you would like to be contacted by a Community Care journalist to discuss these matters further please leave contact details here. Please note that this survey is entirely anonymous.
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