Off-Campus Customer Satisfaction Survey 2011-2012

Thank you for using the Campus Center for your recent event. The Campus Center would like to learn more about your experience in the building. We ask you to fill out this Client Satisfaction Survey to help us. Feedback received will be used to improve future customer experiences here in the Campus Center.

1. What type of client category do you belong?

What type of client category do you belong? Category C: Not-For-Profit, Educational, Governmental

Category D: Non-tax exempt

Other (please specify)

2. How did you learn about the Campus Center? (mark all that apply)

How did you learn about the Campus Center? (mark all that apply) Office of Student Involvement

Current faculty/staff/student

University Place Conference Center & Hotel

Internet

Previous Customer

Other (please specify)

*
3. Please rate the accomodations and services provided during your event.

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Accessiblity of Campus Center Staff	*Please rate the accomodations and services provided during your event. Accessiblity of Campus Center Staff Very Satisfied	Accessiblity of Campus Center Staff Satisfied	Accessiblity of Campus Center Staff Dissatisfied	Accessiblity of Campus Center Staff Very Dissatisfied	Accessiblity of Campus Center Staff N/A
Building Usage Fee	Building Usage Fee Very Satisfied	Building Usage Fee Satisfied	Building Usage Fee Dissatisfied	Building Usage Fee Very Dissatisfied	Building Usage Fee N/A
Cleanliness	Cleanliness Very Satisfied	Cleanliness Satisfied	Cleanliness Dissatisfied	Cleanliness Very Dissatisfied	Cleanliness N/A
Comfort of Furniture	Comfort of Furniture Very Satisfied	Comfort of Furniture Satisfied	Comfort of Furniture Dissatisfied	Comfort of Furniture Very Dissatisfied	Comfort of Furniture N/A
Food Service	Food Service Very Satisfied	Food Service Satisfied	Food Service Dissatisfied	Food Service Very Dissatisfied	Food Service N/A
Room Set-Up	Room Set-Up Very Satisfied	Room Set-Up Satisfied	Room Set-Up Dissatisfied	Room Set-Up Very Dissatisfied	Room Set-Up N/A
Technology	Technology Very Satisfied	Technology Satisfied	Technology Dissatisfied	Technology Very Dissatisfied	Technology N/A
Parking	Parking Very Satisfied	Parking Satisfied	Parking Dissatisfied	Parking Very Dissatisfied	Parking N/A
Overall Campus Center Experience	Overall Campus Center Experience Very Satisfied	Overall Campus Center Experience Satisfied	Overall Campus Center Experience Dissatisfied	Overall Campus Center Experience Very Dissatisfied	Overall Campus Center Experience N/A

Comments

4. Did you serve food at your event?

Did you serve food at your event? Yes

5. Food Service Provider was:

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Chartwells- Four Course Catering	*Food Service Provider was: Chartwells- Four Course Catering Very Satisfied	Chartwells- Four Course Catering Satisfied	Chartwells- Four Course Catering Dissatisfied	Chartwells- Four Course Catering Very Dissatisfied	Chartwells- Four Course Catering N/A
Chartwells- Food Works Delivery or Pick-Up Service	Chartwells- Food Works Delivery or Pick-Up Service Very Satisfied	Chartwells- Food Works Delivery or Pick-Up Service Satisfied	Chartwells- Food Works Delivery or Pick-Up Service Dissatisfied	Chartwells- Food Works Delivery or Pick-Up Service Very Dissatisfied	Chartwells- Food Works Delivery or Pick-Up Service N/A
Outside Vendor/Donation	Outside Vendor/Donation Very Satisfied	Outside Vendor/Donation Satisfied	Outside Vendor/Donation Dissatisfied	Outside Vendor/Donation Very Dissatisfied	Outside Vendor/Donation N/A

6. Please rate Campus Center customer service prior to your event.

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Communication	*Please rate Campus Center customer service prior to your event. Communication Very Satisfied	Communication Satisfied	Communication Dissatisfied	Communication Very Dissatisfied	Communication N/A
Efficiency	Efficiency Very Satisfied	Efficiency Satisfied	Efficiency Dissatisfied	Efficiency Very Dissatisfied	Efficiency N/A
Helpfulness	Helpfulness Very Satisfied	Helpfulness Satisfied	Helpfulness Dissatisfied	Helpfulness Very Dissatisfied	Helpfulness N/A
Website	Website Very Satisfied	Website Satisfied	Website Dissatisfied	Website Very Dissatisfied	Website N/A

Other (please specify)

7. Please rate the audio/visual technology in the space used.

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Functionality of equipment	*Please rate the audio/visual technology in the space used. Functionality of equipment Very Satisfied	Functionality of equipment Satisfied	Functionality of equipment Dissatisfied	Functionality of equipment Very Dissatisfied	Functionality of equipment N/A
Quality of AV	Quality of AV Very Satisfied	Quality of AV Satisfied	Quality of AV Dissatisfied	Quality of AV Very Dissatisfied	Quality of AV N/A

Other (please specify)

8. How can we make your next visit better?

How can we make your next visit better?

9. Additional Comments

Additional Comments

10. Would you like to be contacted by a professional staff member to discuss this survey?

Would you like to be contacted by a professional staff member to discuss this survey? Yes

11. If you are willing, please leave name; phone; and e-mail address.

If you are willing, please leave name; phone; and e-mail address.

Off-Campus Customer Satisfaction Survey 2011-2012

Feedback

1. What type of client category do you belong?

2. How did you learn about the Campus Center? (mark all that apply)

*3. Please rate the accomodations and services provided during your event.

4. Did you serve food at your event?

5. Food Service Provider was:

6. Please rate Campus Center customer service prior to your event.

7. Please rate the audio/visual technology in the space used.

8. How can we make your next visit better?

9. Additional Comments

10. Would you like to be contacted by a professional staff member to discuss this survey?

11. If you are willing, please leave name; phone; and e-mail address.

*
3. Please rate the accomodations and services provided during your event.