Central Iowa Lubrication
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We want to do everything possible to make your experience in our service centers the best it can be. Your feedback is critical to our success and we appreciate you taking the time to complete this survey. When you click "done" at the end of the survey, you will receive a coupon for savings on your next Jiffy Lube Signature Service Oil Change.

If you prefer to contact us directly, please email us at cilubrication@qwestoffice.net.

Thank you for your business and for taking time to let us know about your experience.

Chris Orman, Steve Orman and Barry Krall
Owners
Central Iowa Lubrication

1. Please select the location where your vehicle was serviced.

Please select the location where your vehicle was serviced. 2441 4th St. South West Mason City, IA

2105 S. Center St. Marshalltown, IA

1423 E. San Marnan Dr. Waterloo, IA

5215 University Dr. Cedar Falls, IA

2. Please rate the service you received on your most recent visit to Jiffy Lube.

	Excellent	Very Good	Average	Poor	Unacceptable
Overall service you received	Please rate the service you received on your most recent visit to Jiffy Lube. Overall service you received Excellent	Overall service you received Very Good	Overall service you received Average	Overall service you received Poor	Overall service you received Unacceptable
Overall value of your service	Overall value of your service Excellent	Overall value of your service Very Good	Overall value of your service Average	Overall value of your service Poor	Overall value of your service Unacceptable
Speed at which your vehicle was serviced	Speed at which your vehicle was serviced Excellent	Speed at which your vehicle was serviced Very Good	Speed at which your vehicle was serviced Average	Speed at which your vehicle was serviced Poor	Speed at which your vehicle was serviced Unacceptable
Polite and respectful employees	Polite and respectful employees Excellent	Polite and respectful employees Very Good	Polite and respectful employees Average	Polite and respectful employees Poor	Polite and respectful employees Unacceptable

3. On what date was your vehicle serviced?

	MM		DD		YYYY
MM/DD/YYYY	On what date was your vehicle serviced? MM/DD/YYYY Month	/	Day	/	Year

4. When you first arrived at the service center, were you quickly greeted or acknowledged by a Jiffy Lube employee?

When you first arrived at the service center, were you quickly greeted or acknowledged by a Jiffy Lube employee? Yes

I Don't Recall

5. About how long would you say it took to service your vehicle from start to finish?

About how long would you say it took to service your vehicle from start to finish?

6. Were you told how long it would take your vehicle to be serviced?

Were you told how long it would take your vehicle to be serviced? Yes

I Don't Recall

7. Did you leave within that time?

Did you leave within that time? Yes

I Don't Recall

8. Did a Jiffy Lube employee open the lobby entrance door for you?

Did a Jiffy Lube employee open the lobby entrance door for you? Yes

I Don't Recall

9. Were the words "manufacturer's recommendation" used during your service review?

Were the words "manufacturer's recommendation" used during your service review? Yes

I Don't Recall

10. Were you given a price estimate at the Service Review?

Were you given a price estimate at the Service Review? Yes

I Don't Recall

11. Were you asked for your email address in order to receive valuable coupons?

Were you asked for your email address in order to receive valuable coupons? Yes

I Don't Recall

12. Were you told about our website or did you have to make a special inquiry?

Were you told about our website or did you have to make a special inquiry? I was told about the website

I had to make a special inquiry

I Don't Recall

13. Was the lobby/waiting area clean?

Was the lobby/waiting area clean? Very Clean

Acceptable

Somewhat

Unacceptable

14. Were there magazines available in the lobby/waiting area?

Were there magazines available in the lobby/waiting area? Yes

Not Sure

15. Was there fresh coffee available in the lobby/waiting area?

Was there fresh coffee available in the lobby/waiting area? Yes

Not Sure

16. Upon your exit, did a Jiffy Lube employee open your vehicle door for you?

Upon your exit, did a Jiffy Lube employee open your vehicle door for you? Yes

I Don't Recall

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Central Iowa LubricationExit this survey

1. Please select the location where your vehicle was serviced.

2. Please rate the service you received on your most recent visit to Jiffy Lube.

3. On what date was your vehicle serviced?

4. When you first arrived at the service center, were you quickly greeted or acknowledged by a Jiffy Lube employee?

5. About how long would you say it took to service your vehicle from start to finish?

6. Were you told how long it would take your vehicle to be serviced?

7. Did you leave within that time?

8. Did a Jiffy Lube employee open the lobby entrance door for you?

9. Were the words "manufacturer's recommendation" used during your service review?

10. Were you given a price estimate at the Service Review?

11. Were you asked for your email address in order to receive valuable coupons?

12. Were you told about our website or did you have to make a special inquiry?

13. Was the lobby/waiting area clean?

14. Were there magazines available in the lobby/waiting area?

15. Was there fresh coffee available in the lobby/waiting area?

16. Upon your exit, did a Jiffy Lube employee open your vehicle door for you?

Central Iowa Lubrication
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