Behavioral Health Access to Care Survey for Calendar Year 2012

Why we ask this information?

 
BCBSNC is required to collect and annually analyze data that measures our members’ access-to-care for behavioral healthcare services. Through the data we collect, you help us to confirm compliance with NCQA required standards. BCBSNC has designed this survey to help us identify the time-frames applied to appointment availability, when members enrolled in our Preferred Provider Organization (PPO) products seek to access behavioral healthcare services - within the BCBSNC PPO provider network.

Please only respond to this survey if your behavioral healthcare practice provides services to BCBSNC's PPO membership.
PPO members can easily be identified by their BCBSNC member identification cards, which typically display a PPO logo. Additionally, PPO members can readily be recognized under the BCBSNC products in which they're enrolled. BCBSNC PPO products include:
+ Blue Options
+ Blue Options 1-2-3
+ Blue Options HSA, HRA and FCMS plans
+ Blue Advantage
+ Blue Select for Employers
+ State Health Plan (PPO plan for State Health Plan membership)

Please note that BCBSNC's Medicare Advantage product, Blue Medicare PPO, and the Federal Employees Program are excluded from this survey.
(Estimated completion time is less than four minutes)
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Please share with us the name of your behavioral health care practice or organization?
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Please tell us the group/vendor NPI (National Provider Identifier) assigned for your behavioral health care practice or organization.
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Please tell us how many of the patients seen in your practice (or within your behavioral healthcare organization) during calendar year 2012 were BCBSNC PPO members?

Please provide a response based on your best estimated analysis of your patient base.
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Non-Life Threatening Emergency Care Access

Example: A mother called to report that her teenage daughter/son is locked in her/his room and is hearing voices transmitted into her/his head.

Please tell us the time it typically took for an appointment to be obtained by a BCBSNC PPO member for non-life threatening emergency care (during calendar year 2012).

Within six hours is considered the standard for BCBSNC PPO members.
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Urgent Care Access

Example: A patient called to say she/he has occasional thoughts of harming her/himself but has made no specific plans. She/he has told a family member about these thoughts and has people with them all time.

Please tell us the time it typically took for an appointment to be obtained for a BCBSNC PPO member in need of urgent care services (during calendar year 2012).

Within 48 hours is considered the standard for BCBSNC PPO members.
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Routine Office Visit

Example: A patient told you she/he is having trouble and is crying at work. Her/his boss told her/him to seek care.

Please tell us the time it typically took for an appointment to be obtained by a BCBSNC PPO member for a routine office visit (during calendar year 2012).

Within 10 days is considered the standard for BCBSNC PPO members.
BCBSNC evaluates standards and performance measures for our members' access to behavioral healthcare services on an ongoing basis. Because of this our survey will be repeated at a future date to gather comparison statistics. May we ask you to please provide us with the best email address for where we may contact you in the future?

Responses are optional, however by providing an email address you can help make our conducting this survey easier in the future.
Your response to the following question about additional ways we may contact you is an optional part of this survey. We're asking only because we want to find out how to best contact you, when we need to ask for your help with future surveys we conduct. If you may be reached by methods other than by email, please share with us your name, mailing address, and/or phone number that's best for contacting you.
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