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Building Standards Service Customer Satisfaction Survey

How Are We Doing?

Stirling Council Building Standards Service is committed to providing a high quality service. As part of our ongoing improvement process, we are interested in monitoring the views of our customers and would appreciate your feedback on our performance. Please take a couple of minutes to complete the questions below.

1.Are you a regular user of Stirling Council Building Standards Services or an occasional / one-off user?
2.For each of the following aspects of our work please rate your level of satisfaction:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not applicable/ Don't know
Quality of pre-application information/ guidance given/ available
Time taken for initial response to building warrant application
Overall time taken to process building warrant application
Time taken to finalise the completion certification process
Being kept informed of progress
Number of site inspections carried out
Quality of site inspections carried out
3.Now for each of the following aspects of our work please rate your level of satisfaction:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not applicable/ Don't know
Ability to speak directly to Surveyor dealing with your application
Consistency of information received from Surveyor
Helpfulness of Surveyor
Courtesy of Surveyor
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