| Accessibility to services | | | |
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| Advocacy for needs of persons served | | | |
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| Cultural competence in servicing consumers | | | |
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| Consultation services provided to other agencies | | | |
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| Focus on family preservation | | | |
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| Focus on substance abuse treatment and prevention | | | |
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| Focus on positive youth development services/activities | | | |
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| Focus on juvenile justice services | | | |
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| Public Relations | | | |
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| Range of services provided | | | |
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| Responsiveness to requests from consumers | | | |
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| Responsiveness to requests from funding sources | | | |
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| Quality of services provided | | | |
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| Competent and qualified staff | | | |
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