2010 Customer Survey

We want to know how we're doing! Thank you for a few minutes of your time to answer questions about your use and satisfaction of The Auburn Food Bank! This survey is ANONYMOUS - please answer openly and honestly. Your answers are very important to us and WILL NOT impact your ability to use the food bank. Thank you for your input!

1. How many people are in your household?

How many people are in your household? Children under age 2

Children ages 2-5

Children ages 6-17

Adults ages 18-54

Adults over age 55

2. What is your TOTAL monthly household income?

What is your TOTAL monthly household income? Less than $500

$500 - $1000

$1001 - $2000

$2001 - $3000

$3001 - $4000

Over $4000

3. Does your household receive assistance from any of these resources? (Please check all that apply.)

Does your household receive assistance from any of these resources? (Please check all that apply.) Free/Reduced school breakfast or lunch Senior Center Meals Senior Center Meals on Wheels WIC (Women, Infants & Children) Community Supper ___ Monday ____Wednesday HUD rental assistance Food Stamps/Basic Food	Free Health/Dental Clinic Fuel/Heating Assistance General Assistance or GAU Tribal TANF TANF Other food banks
Other (please specify)

4. What are the special dietary needs that apply to anyone in your household?

What are the special dietary needs that apply to anyone in your household? No special diet needs Low-salt/low fat Diabetic Food Allergies	Pregnant/breast feeding Vegan Vegetarian
Other (please specify)

5. Over the course of the year, which best describes how often you come to the food bank?

Over the course of the year, which best describes how often you come to the food bank? 1-2 times a month

Mnothly

6-9 times a year

Other (please specify)

6. What best describes why you have come to the food bank today?

What best describes why you have come to the food bank today? Ongoing need for food/Insufficient Income Temporary Job Loss Temporary Health Problem	Permanently Disabled Experienced a Disaster Unexpected Household Expense
Other (please specify)

7. What is your PRIMARY method of getting to and from the food bank?

What is your PRIMARY method of getting to and from the food bank? Bus/Access Van Own Car	Ride with Friends Walk	Bike Taxi
Other (please specify)

8. How difficult is it for you to get to the food bank?

How difficult is it for you to get to the food bank? Very Difficult

Somewhat Difficult

Rarely or never a problem

9. How satisfied are you with the food bank?

	Not Satisfied		Somewhat Satisfied		Very Satisfied
Service by Staff	*How satisfied are you with the food bank? Service by Staff Not Satisfied	Service by Staff	Service by Staff Somewhat Satisfied	Service by Staff	Service by Staff Very Satisfied
Service by volunteers	Service by volunteers Not Satisfied	Service by volunteers	Service by volunteers Somewhat Satisfied	Service by volunteers	Service by volunteers Very Satisfied
Quality of Food	Quality of Food Not Satisfied	Quality of Food	Quality of Food Somewhat Satisfied	Quality of Food	Quality of Food Very Satisfied
Quantity of Food	Quantity of Food Not Satisfied	Quantity of Food	Quantity of Food Somewhat Satisfied	Quantity of Food	Quantity of Food Very Satisfied
Variety of Selection	Variety of Selection Not Satisfied	Variety of Selection	Variety of Selection Somewhat Satisfied	Variety of Selection	Variety of Selection Very Satisfied
Food meets your nutritional and dietary need	Food meets your nutritional and dietary need Not Satisfied	Food meets your nutritional and dietary need	Food meets your nutritional and dietary need Somewhat Satisfied	Food meets your nutritional and dietary need	Food meets your nutritional and dietary need Very Satisfied
Facility layout and accessibility	Facility layout and accessibility Not Satisfied	Facility layout and accessibility	Facility layout and accessibility Somewhat Satisfied	Facility layout and accessibility	Facility layout and accessibility Very Satisfied
Policies (rules, hours, code of conduct, etc.)	Policies (rules, hours, code of conduct, etc.) Not Satisfied	Policies (rules, hours, code of conduct, etc.)	Policies (rules, hours, code of conduct, etc.) Somewhat Satisfied	Policies (rules, hours, code of conduct, etc.)	Policies (rules, hours, code of conduct, etc.) Very Satisfied
Registration procedures	Registration procedures Not Satisfied	Registration procedures	Registration procedures Somewhat Satisfied	Registration procedures	Registration procedures Very Satisfied

Other (please specify)

10. If the food bank were to make changes in how it operates and what services we privide, what would help you the most?

If the food bank were to make changes in how it operates and what services we privide, what would help you the most? No change needed Evening Hours Weekend Hours More Daytime Hours Home/Neighborhood Delivery Nutrition Counseling	Cooking Lessons Recipes Ability to Select More of My Food Different Area of Town? Where?
Other (please specify)

11. Thinking about all the food consumd in your household, how important is the food bank as a source of each food type?

	Not important		Somewhat Important		Very Important
Proteins (meats, fish, beans)	*Thinking about all the food consumd in your household, how important is the food bank as a source of each food type? Proteins (meats, fish, beans) Not important	Proteins (meats, fish, beans)	Proteins (meats, fish, beans) Somewhat Important	Proteins (meats, fish, beans)	Proteins (meats, fish, beans) Very Important
Dairy (milk, cheese, yogurt)	Dairy (milk, cheese, yogurt) Not important	Dairy (milk, cheese, yogurt)	Dairy (milk, cheese, yogurt) Somewhat Important	Dairy (milk, cheese, yogurt)	Dairy (milk, cheese, yogurt) Very Important
Dry goods (pasta, rice, cereal)	Dry goods (pasta, rice, cereal) Not important	Dry goods (pasta, rice, cereal)	Dry goods (pasta, rice, cereal) Somewhat Important	Dry goods (pasta, rice, cereal)	Dry goods (pasta, rice, cereal) Very Important
Fresh fruits and vegetables	Fresh fruits and vegetables Not important	Fresh fruits and vegetables	Fresh fruits and vegetables Somewhat Important	Fresh fruits and vegetables	Fresh fruits and vegetables Very Important
Condiments, baking supplies, etc.	Condiments, baking supplies, etc. Not important	Condiments, baking supplies, etc.	Condiments, baking supplies, etc. Somewhat Important	Condiments, baking supplies, etc.	Condiments, baking supplies, etc. Very Important
Bakery items	Bakery items Not important	Bakery items	Bakery items Somewhat Important	Bakery items	Bakery items Very Important
Snacks and sodas	Snacks and sodas Not important	Snacks and sodas	Snacks and sodas Somewhat Important	Snacks and sodas	Snacks and sodas Very Important

12. What other suggestions or comments would you like to share with us?

What other suggestions or comments would you like to share with us?

2010 Customer Survey
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2010 Customer SurveyExit this survey

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2010 Customer Survey
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